Wedding photographer · Jacksonville, FL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%79+20.6Value 15%91+13.8Craft & service penalty99−0.1Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 78 videographersiPosition by Experts Score among all companies we track in this category. · better than 27%
4.9★★★★★52 Google reviews · 23 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Clients of Bow Tie Photo & Video in Jacksonville, FL, report high satisfaction with the company's wedding photography and videography services. Reviews frequently highlight the team's professionalism, efficient scheduling, clear communication, and ability to guide subjects through portrait sessions. While most customers praise the quality of the final images and videos, a minority expressed frustration regarding delayed delivery of specific files from past weddings.
Google rating: 4.9 out of 5 from 52 reviews (96% five-star).
Reviews on this page: 52 Google reviews (51 with written comments, 14 with photos).
Owner responses: the business replied to 19% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Bow Tie Photo & VideoVideographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bow Tie Photo & Video: 87/100 on this factor. Category median: 97.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bow Tie Photo & Video: 79/100 on this factor. Category median: 96.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bow Tie Photo & Video: 99/100 on this factor. Category median: 100.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bow Tie Photo & Video: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bow Tie Photo & Video: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 46.–
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Bar = this company · dark tick = category median.
Star ratings
52 Google reviews we collected
4.9of 5
5 stars5096%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
98%praise
Praise10698%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2624%
Staff & attitude2523%
Would recommend2523%
Quality & results1110%
Communication1110%
Honesty & trust66%
Price & value44%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“In fact, the Bow Tie team was so efficient, we still made it to our cocktail hour and got to socialize with our guests!”
“From start to finish, Zack, Lisa, and the whole Bow Tie team were attentive, professional, and communicative.”
“We couldn’t be happier with the experience and would highly recommend BowTie/Southern Palms Photography!”
“We had the pleasure of working with Bow Tie for our photography and videography, and we can't recommend them enough!”
“She was easy to work with, attentive to our specific requests, and did an amazing job capturing both posed shots and natural candids—some of which end…”
“Communication was clear and timely, and the turnaround for our photos was impressively quick.”
“We immediately felt a genuine connection, loved their work, and were honestly shocked by the value.”
“We received significantly more coverage and deliverables than what other vendors offered, at a much better price point.”
People customers mention
Zack24 reviews
Lisa4 reviews
Photography3 reviews
Bowtie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bow Tie Photo & Video for 6 kinds of job. Pick one to see what they paid and said.
AshleyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Bow Ties photography was the best company I could have asked for on our special day! Kirk, the photographer, was absolutely amazing! He guided the entire bridal party, our family, and my husband and I throughout the entire picture process to capture the perfect moments! I received our wedding video and it’s exactly…
Events and partiesWedding and engagementFamily and group
Kayla6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Here’s a version that emphasizes the business first while still highlighting Kelsey:
Review:
BowTie/Southern Palms Photography was outstanding to work with from start to finish. Their team was professional, responsive, and organized, making the entire process seamless. Communication was clear and timely, and the…
Reasonable priceFamily and group
Kevin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Let me be very clear when I say this….Chandlerwas amazing! So professional, courteous, complimentary, and always in the right places (out of view and never a distraction for anyone).
We loved working with him and your team and we appreciate your working with us on our special day.
Chandler is the man.
It was the best weekend and wedding ever.
Katherine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
I had searched through various wedding photographers and ultimately chose Bow Tie Photo and Video because I loved their Artistry, vision, and style of photography. Zack and his team crushed it! They made our wedding day vision come to life. Zack is knowledgeable on the perfect locations at certain timing of the…
ReneeLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
If you want the best wedding photos possible, go with Bow Tie. Huge shout out to Zack for doing an amazing job at capturing all the best moments from our wedding. Every picture we have received is perfect. Thank you so much for making our day and memories so special! ✨
Wedding and engagement
Autumn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We could not have chosen a better photographer for our wedding at the Lightner Museum. Zack was incredible, efficient, and our photos came out beautiful. He captured memories from our wedding that I will love and cherish forever! All of our friends and family that have seen the photos have complimented them immensely. Thank you so much BowTie Photo!
Without a doubt, choosing Bow Tie Photo & Video for our wedding photography and videography was one of the best decisions we made while planning our wedding.
From start to finish, Zack, Lisa, and the whole Bow Tie team were attentive, professional, and communicative. Everything was seamless. Zack even recommended our fantastic DJ (Chad from White Tie Entertainment).
Our photos are simply stunning. Zack had an expert knowledge of the best locations in St. Augustine, and how to work with light. We got every single image on our shot list. In fact, the Bow Tie team was so efficient, we still made it to our cocktail hour and got to socialize with our guests! Best of all, we now have a full video of our wedding Mass, not just a highlight reel, which was super important to me. (For the record, Bow Tie made our highlight reel too, and it’s perfect!)
Extraordinary value for such a diligent and considerate team, and a lifetime of perfectly preserved memories. If I could go back in time, I wouldn’t change a thing about how we did our photo and video: I’d book Bow Tie all over again.
Bow Ties photography was the best company I could have asked for on our special day! Kirk, the photographer, was absolutely amazing! He guided the entire bridal party, our family, and my husband and I throughout the entire picture process to capture the perfect moments! I received our wedding video and it’s exactly what I hoped it would be! We also received photo sneak peaks and they are so beautiful. I can’t wait to see the rest! Thank you for everything you guys did to make sure you captured every party of our wedding day! I’ll never forget these moments!
Services: Events and parties, Wedding and engagement, Family and group, Wedding albums, Bridal photography, Photo editing, Wedding ceremony photography, Wedding preparations photography
Kayla Humphrey6 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Here’s a version that emphasizes the business first while still highlighting Kelsey:
Review:
BowTie/Southern Palms Photography was outstanding to work with from start to finish. Their team was professional, responsive, and organized, making the entire process seamless. Communication was clear and timely, and the turnaround for our photos was impressively quick. The final images were absolutely stunning—high quality and beautifully edited, capturing such a special memory for our family.
Kelsey, our photographer, was incredible. She was easy to work with, attentive to our specific requests, and did an amazing job capturing both posed shots and natural candids—some of which ended up being our favorites.
We couldn’t be happier with the experience and would highly recommend BowTie/Southern Palms Photography!
Price assessment: Reasonable price
Services: Family and group
Kevin Green6 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Let me be very clear when I say this….Chandlerwas amazing! So professional, courteous, complimentary, and always in the right places (out of view and never a distraction for anyone).
We loved working with him and your team and we appreciate your working with us on our special day.
Chandler is the man.
It was the best weekend and wedding ever.
Jake and Tori Schmitt6 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Choosing Bowtie Photography for our wedding was one of the best decisions we could have made. Steve and Nick were truly phenomenal from beginning to end. Before the wedding, Steve took the time to do pre-wedding calls with me to ensure they understood every image that was important to us. That level of care meant everything. He has such a natural eye for detail and was amazing at guiding us through posing in a way that felt effortless and elegant. I am not someone who feels like a natural in front of a camera, but Steve made it feel comfortable and fun, and somehow made every photo look timeless. On wedding day, they were everywhere in the best way possible. We never had to search for them. If we were about to take a quick selfie with a guest, Steve would appear and offer to take it on his camera instead. During the reception, when everyone wants a picture with the bride and groom, they made sure those moments were captured beautifully. It meant so much to not have to think about a single thing. The detail shots, the getting-ready photos, the way my dress was styled and placed, every image was handled with intention and care. And receiving our sneak peeks the very next week was the icing on the cake. They are everything I could have hoped for. The lighting is stunning, the posing looks natural, and every photo feels elegant and emotional in the best way. Steve and Nick gave us memories we’ll cherish forever. We truly cannot thank Bowtie Photography enough.
Kaila SiegelLocal Guide · 25 reviewsiTotal number of Google reviews Kaila has written across all businesses on Google Maps, not just this one.
Photography and videography were our number one priority for our wedding, so we knew we wanted to invest in a team that would truly deliver, and Bowtie exceeded every expectation.
We are both very detail-oriented people and researched dozens of photographers and videographers, interviewing several before deciding. From the very first interaction, Bowtie stood out. We immediately felt a genuine connection, loved their work, and were honestly shocked by the value. We received significantly more coverage and deliverables than what other vendors offered, at a much better price point. Truly unmatched.
We met Zack for our engagement shoot about a year before our wedding, and it felt like taking photos with a close friend. He made us feel incredibly comfortable and asked how we preferred to be posed. When we said we wanted full direction, he delivered, offering thoughtful guidance on everything from head tilts to hand placement to make sure every shot looked its best.
For the wedding day, I was able to provide input on our shot list, and we didn’t miss a single photo. The entire team was friendly, professional, and calming throughout the day. Even our families and wedding party commented on how incredible the photographers were at keeping things on track while still being warm and approachable.
A special shoutout to Lisa, the studio manager. She is truly amazing. She always responded promptly and thoroughly and consistently went above and beyond to help bring our vision to life.
The turnaround time absolutely blew us away. We received sneak peeks within a week and our full gallery in under two weeks. We were expecting the typical 8-week timeline, so getting all of these stunning photos while we were still riding the high of the wedding was such a gift.
The multi-camera videography is something we truly did not realize the full value of until we saw the final product, and now we cannot imagine not having it. Being able to see different angles and reactions in real time, like my grandma’s face when I surprised her walking down the aisle or close-ups of both of us during key moments, made the video incredibly immersive and emotional. Compared to the single-camera recording we also received, the difference is night and day.
Weddings are expensive, and it often feels like everything is marked up just because it is a wedding, but Bowtie is the rare exception. The team, the photos, the videos, the experience, everything was a 12/10. I will shout our experience from the rooftops and recommend Bowtie to every couple trying to decide where to allocate their budget. If photography and videography matter to you, this is the team.
Price assessment: Great price
Services: Wedding and engagement, Family and group, Bridal photography, Wedding photo packages, Wedding ceremony photography
Katherine Wardach2 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
I had searched through various wedding photographers and ultimately chose Bow Tie Photo and Video because I loved their Artistry, vision, and style of photography. Zack and his team crushed it! They made our wedding day vision come to life. Zack is knowledgeable on the perfect locations at certain timing of the day, but also took our visions and opinions into account and delivered those shots as well. Due to their experience in the business, Zack and his team are efficient in getting each shot, and setting guests in the best angles and locations. Ultimately, Zack and his team were personable, professional, and well experienced; and they made the day fun (even for a couple that doesn't typically like being in front of a camera). Would recommend again and again. Thanks for making our wedding day vision come to life
Response from the owner · 2 years ago
Thank you Katherine!
Renee RamroopLocal Guide · 13 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
If you want the best wedding photos possible, go with Bow Tie. Huge shout out to Zack for doing an amazing job at capturing all the best moments from our wedding. Every picture we have received is perfect. Thank you so much for making our day and memories so special! ✨
Services: Wedding and engagement
Autumn Williams4 reviewsiTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
We could not have chosen a better photographer for our wedding at the Lightner Museum. Zack was incredible, efficient, and our photos came out beautiful. He captured memories from our wedding that I will love and cherish forever! All of our friends and family that have seen the photos have complimented them immensely. Thank you so much BowTie Photo!
Response from the owner · a year ago
Thank you the kind words Autumn! We had a great day with you two!
olivia tisaLocal Guide · 16 reviewsiTotal number of Google reviews olivia has written across all businesses on Google Maps, not just this one.
The entire BowTie was incredibly helpful, organized, and prepared leading up to the wedding & then on the day of the wedding, too. Zack is a rockstar professional. He is calm and experienced and takes beautiful photos. He moves quickly so it doesn’t take very long, which was really important to us because we wanted to be able to enjoy our wedding and not spend the whole time taking pictures. We are so grateful to BowTie’s team.
Response from the owner · 2 years ago
Thank you so much Olivia! We had a great time at your beautiful wedding!
