Criminal justice attorney · Gilbert, AZ · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%82+5.8Momentum penalty45−5.5Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#84 of 97 immigration lawyersiPosition by Experts Score among all companies we track in this category. · better than 14%
4.9★★★★★415 Google reviews · 24 photos
96%five-star reviews
4.54★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brandon White Law 4.9 out of 5 based on 415 reviews, with the owner responding to 83% of them. Clients frequently praise the firm for handling DUI, personal injury, and estate matters with clear communication, professional guidance, and remote support that minimizes stress. However, a subset of lower-rated reviews criticizes the office for missed deadlines, limited responsiveness, and high costs associated with plea bargaining in criminal cases.
Google rating: 4.9 out of 5 from 415 reviews (96% five-star).
Reviews on this page: 415 Google reviews (379 with written comments, 1 with photos).
Owner responses: the business replied to 83% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Brandon White LawImmigration Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brandon White Law: 82/100 on this factor. Category median: 92.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brandon White Law: 78/100 on this factor. Category median: 91.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brandon White Law: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brandon White Law: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brandon White Law: 45/100 on this factor. Category median: 100.C
45
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brandon White Law: 82/100 on this factor. Category median: 77.A
82
Bar = this company · dark tick = category median.
Star ratings
415 Google reviews we collected
4.9of 5
5 stars40096%
4 stars31%
3 stars00%
2 stars10%
1 star113%
Praise vs complaints
Phrases our text analysis found in 379 written reviews
96%praise
Praise65896%
Complaints284%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17626%
Would recommend14922%
Communication9814%
Quality & results9213%
Speed & response7912%
Honesty & trust619%
Price & value315%
What customers talk about
We read 379 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They made the entire process easy and stress-free by handling everything professionally and ensuring I did not have to appear in person.”
“However, what I encountered was unprofessional treatment from the very start.”
“I would highly recommend them to anyone looking for a reliable and knowledgeable legal team!”
“Based on my experience, I cannot recommend this firm.”
“Everyone I worked with was kind, professional, and easy to communicate with.”
“I had a great experience working with this law firm on two separate cases (each in a different county) while I currently live in a different state.”
“It was the worst law experience I've ever had.”
“They were always responsive, helpful, and great at keeping me informed about upcoming court dates and important updates.”
“They kept us informed along the way - even through scheduled delays caused by COVID-19.”
“Brandon and Shannon genuinely listened to my concerns, understood my circumstances, and made me feel that my needs truly mattered.”
“I never spoke with a lawyer about my case, they just took my money and did what they wanted to, without speaking with me 1st.”
“Brandon White and his team turned a stressful property-damage + personal-injury battle into a fair, well-earned win.”
“If you want an overpriced plea deal attorney then go with this law office.”
People customers mention
Offices23 reviews
Jeff20 reviews
Shannon11 reviews
Kerr11 reviews
Chris9 reviews
Sydney8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PPaige5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great experience working with this law firm on two separate cases (each in a different county) while I currently live in a different state. They made the entire process easy and stress-free by handling everything professionally and ensuring I did not have to appear in person. Both cases were resolved with…
KKylie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had an excellent experience with Brandon White Law after my van was totaled in an accident. They were professional, compassionate, and extremely knowledgeable in accident/personal injury cases. They guided me through every step of the process with clear communication, allowing me to focus on healing rather than…
SStevenLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Erin is an amazing lawyer, and I’m incredibly grateful for everything she did for me. She was professional, knowledgeable, honest, and always took the time to explain what was happening with my case. She listened to my concerns, answered my questions, and made me feel like she truly cared about getting the best…
SSophia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Hi my name is Sophia and izalea De franco ,, we want to thank Erin D,, for helping our dad,, steven De franco, and being there for us!!! She fought for us,, well miss you.
RRon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My name I Steven D. , anyone out there looking for a Attorney ,a lawyer,, look no further,, I recommend Erin and her team,, she goes above an beyond,, and will have your back,,she cares,,, my kids will miss her!!!!! My kids felt like she was family,,,, I'd give a 10 stars,,,, thank u Erin!!!
JJennifer12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I've known Brandon for years, and he has always been one of the most genuine, down-to-earth people you'll ever meet. So when it came time to prepare my estate documents, choosing him was an easy decision.
From the very beginning, Sydney and Marissa were absolutely amazing. They were patient, kind, and took all the…
I had a great experience working with this law firm on two separate cases (each in a different county) while I currently live in a different state. They made the entire process easy and stress-free by handling everything professionally and ensuring I did not have to appear in person. Both cases were resolved with excellent outcomes, and I couldn’t be happier with the results.
They were always responsive, helpful, and great at keeping me informed about upcoming court dates and important updates. Everyone I worked with was kind, professional, and easy to communicate with. I truly appreciated how smoothly they handled everything and how comfortable they made me feel throughout the process. I would highly recommend them to anyone looking for a reliable and knowledgeable legal team!
Response from the owner · 2 weeks ago
Thank you for the fantastic review, Paige! We know how challenging it can be to navigate legal matters from out of state, so we’re delighted that our team made the process smooth, clear, and successful for you across both cases. Thank you for your trust and for highly recommending our firm!
T
Terry Olson4 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
I would highly recommend Brandon White and his secretary, Shannon, without hesitation. From the very beginning, they treated me with a level of kindness, respect, and personal attention that you simply don’t find very often.
Throughout my experience with them, I never felt like I was just another client or another case. Brandon and Shannon genuinely listened to my concerns, understood my circumstances, and made me feel that my needs truly mattered. They were professional, resourceful, responsive, and always willing to go the extra mile to help me.
At a time when I needed some additional assistance, they even helped me arrange a small short-term loan, which meant more to me than they probably realize. It was just one more example of how attentive they were to what I was going through personally—not simply the legal aspects of my case.
I can honestly say that I have rarely been treated as well as I was by Brandon and Shannon. Their compassion, professionalism, communication, and genuine concern for their clients are outstanding.
If you are looking for an attorney and legal team who will treat you like a real person, listen to you, and work hard on your behalf, I wholeheartedly recommend Brandon White and Shannon.
They have absolutely earned an A+ recommendation from me.
Response from the owner · Edited 2 weeks ago
Thank you, Terry, for leaving such a thoughtful review.
We are proud to hear our Team provided you with the attentive, respectful, and dedicated support you needed. Caring for our clients as individuals is a core priority for our firm, and we appreciate you taking the time to highlight their hard work. As I am nothing without my team.
I do not take lightly the awesome trust that you put in us for your case. Please stay in touch with us. We’ll always be here for you.!
K
Kylie Bush3 reviewsiTotal number of Google reviews Kylie has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Brandon White Law after my van was totaled in an accident. They were professional, compassionate, and extremely knowledgeable in accident/personal injury cases. They guided me through every step of the process with clear communication, allowing me to focus on healing rather than the stress and financial burdens of the accident. Thanks to your team's dedication and expertise, I felt completely supported throughout the entire process. I will highly recommend your firm to anyone in need of legal assistance.
Response from the owner · 3 weeks ago
Thank you, Kylie, for taking the time to leave this review.
We are glad to hear that our team was able to support you through a stressful personal injury case and relieve that burden while you healed. Your kind words about our dedication and expertise mean a great deal to us.
S
Steven EnnisLocal Guide · 17 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Erin is an amazing lawyer, and I’m incredibly grateful for everything she did for me. She was professional, knowledgeable, honest, and always took the time to explain what was happening with my case. She listened to my concerns, answered my questions, and made me feel like she truly cared about getting the best possible outcome. I always felt confident knowing Erin was representing me. I highly recommend her to anyone looking for an attorney who will genuinely fight for them. Thank you, Erin, for all your hard work and support!
Response from the owner · 3 weeks ago
Thank you, Steven, for taking the time to share your feedback.
We are glad to hear that Erin provided you with the professional, honest, and supportive representation you deserved.
We truly appreciate your trust in Erin and Brandon White Law, and we thank you for your strong recommendation.
M
M W1 reviewiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
I cannot say enough good things about Brandon’s Law Firm and especially Elaine Denisiu. Going through a DUI situation was stressful and overwhelming, but Elaine made the entire process feel much more manageable. From the very beginning, she was professional, knowledgeable, responsive, and genuinely caring. Elaine took the time to explain everything clearly, answer all of my questions, and make sure I understood what was happening at every step. I never felt like just another case or another client. She made me feel like she truly cared about helping me get through the situation and protecting my best interests.
What stood out to me the most was her communication and attention to detail. She was honest about what to expect, kept me informed, and handled the situation with confidence and professionalism. Having someone like Elaine in your corner makes a difficult situation a lot easier to navigate. I am extremely grateful for the exceptional service I received from Elaine and everyone at Brandon’s Law Firm. If you are looking for an attorney who is knowledgeable, compassionate, responsive, and truly committed to their clients, I would absolutely recommend Elaine and Brandon’s Law Firm.
Response from the owner · 3 weeks ago
Thank you so much for taking the time to share your review. We know how stressful and overwhelming navigating a DUI charge can be, and we are truly grateful for your kind words regarding Elaine Denisiu.
Elaine prides herself on providing compassionate, transparent, and responsive support to every client, and it means a lot to know that her clear communication and attention to detail made you feel truly cared for throughout the entire process.
Your trust and recommendation mean the world to our team. Thank you for choosing Brandon White Law. We wish you all the very best moving forward!
S
Sophia Franco2 reviewsiTotal number of Google reviews Sophia has written across all businesses on Google Maps, not just this one.
Hi my name is Sophia and izalea De franco ,, we want to thank Erin D,, for helping our dad,, steven De franco, and being there for us!!! She fought for us,, well miss you.
Response from the owner · 2 months ago
Thank you so much for your wonderful message! Erin and the entire team at Brandon White Law are so happy we could be there for your dad and your family. We loved getting to know you both.
R
Ron F1 reviewiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
My name I Steven D. , anyone out there looking for a Attorney ,a lawyer,, look no further,, I recommend Erin and her team,, she goes above an beyond,, and will have your back,,she cares,,, my kids will miss her!!!!! My kids felt like she was family,,,, I'd give a 10 stars,,,, thank u Erin!!!
Response from the owner · 2 months ago
Thank you for the wonderful review! We are so glad that you and your kids felt like family working with Erin. The entire team at Brandon White Law truly cares about our clients, and we will always be here to have your back. I'll be sure to pass your kind words directly to her.
J
Jennifer Johns- Eldredge12 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I've known Brandon for years, and he has always been one of the most genuine, down-to-earth people you'll ever meet. So when it came time to prepare my estate documents, choosing him was an easy decision.
From the very beginning, Sydney and Marissa were absolutely amazing. They were patient, kind, and took all the time I needed to answer my questions and make sure I felt comfortable every step of the way. They made what could have been an overwhelming process incredibly simple and stress-free.
If you've been putting off getting your estate planning done, I can't recommend Brandon and his team enough. They truly care about their clients, and it shows.
Response from the owner · 3 months ago
Thank you so much Jennifer for your incredibly kind words! It has been such a pleasure working with you, and it truly means the world to our team to hear that you felt comfortable and supported throughout your estate planning process.
Providing a stress-free experience for our clients is our top priority, and I am so glad to hear that Sydney and Marissa were able to help make everything so clear and straightforward for you. We pride ourselves on the care we put into every case, and knowing that it made a difference for you is the best feedback we could ask for.
Thank you again for your trust in us and for your thoughtful recommendation. We are always here for you whenever you need us.
J
James Alvarez4 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I had an experience with this Law office in 2021-2022. It was the worst law experience I've ever had. I've had public defenders in criminal cases do better on my case than this office. I was a first-year commercial truck driver at the time from California, and got into some traffic trouble in Arizona. My wife hired this law office based on the great reviews to help me figure out my case and hopefully reduce the amount of damage to my CDL. We were charged $4,100 for them to sit around and do nothing. From the beginning, it was hard to get a hold of someone to talk about the case; we always had different people working on the case and communicating with us, and no one ever really communicated well what was going on. My wife had to call multiple times throughout the case, which lasted from September 2021 all the way to March 2022, just to get updates, or we wouldn't have known anything about what was going on. They negotiated a plea deal for me with what was explained to me as a way to renew my CDL eligibility after the amount of time on the plea. If I took a reckless driving charge, they would drop the DUI. I would accumulate about 60 points or so, and after 4 years, all the points would drop off, and I would be able to try to reinstate my license. Even at my court appearance, the sentencing judge expressed his reluctance and told me something along the lines of if I was sure this wouldn't ruin my livelihood because he didn't want to do that to me. Shortly after the case closed, I received some documents from the California DMV stating that my CDL licence had been revoked for life! I tried so hard to figure out why this happened and reached out to the lawyer who was working on my case the day they had sent me the plea deal to review via email, sent him all the documents I received, and asked why this was happening. This is not what was told to me or what I agreed to. I did not receive any response EVER!. They received their money, did a bare minimum job, and didn't care that my whole life's career was just stripped from me and that I had agreed to something where information was withheld and was not explained properly. After doing some more research, I found out that the Use/possess drug on duty charge that was not at all negotiated is an automatic revocation for life under federal law, not just an accumulation of points, as it was explained to me. This is something as a lawyer you should know and should explain to your client who just paid you over $4000. I do not recommend this law firm. All they care about is getting their payment not what happens to the actual people with families after.
Response from the owner · 4 months ago
Hi James
Attorney Brandon White here.
Thank you for your feedback. As the owner of the Firm I care about all feedback, it matters.
As with all court cases there are never any guarantees as to outcomes, but my entire team strives to put our best efforts forth for all of our clients.
Although you mentioned 5 years has passed, I invite you to reach out to me directly and I’d be happy to address any and all of your concerns.
Here to listen and help
J
Jerry Frausto2 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
So pretty much, I thoroughly scoured google for best accident lawyer in the area. Ive heard mixed reviews and read some that eerily seemed like the same review just worded differently and dated waaay too close or even in the same date. Yall just do that good in that many cases around the same ? I found Brandon and his team and gave them a call cause the reviews sou ded promising. They were all that and more than what I expected. Brandon himself made a decision that blew my mind, cause it was to MY benefit. Not his. Most lawyers are the OTHER way around😅. Not this guy. Dudes solid. And communication was on point. Sorry for the novel Highly recommend!
Response from the owner · 3 months ago
Thank you so much, Jerry! We truly appreciate you taking the time to share your experience. It means a great deal to hear that Brandon and the team exceeded your expectations. We believe every client deserves honest advice and clear communication, even when it’s not the easiest path. Thank you for trusting us with your case and for your recommendation. We wish you all the best moving forward!