Massage therapist · Albany, NY · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%62+15Value 14%91+12.9Replies to reviews 7%70+4.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 30 bodywork therapistsiPosition by Experts Score among all companies we track in this category. · better than 3%
4.8★★★★★81 Google reviews · 10 photos
89%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
9.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Breathe Massage 4.8 out of 5 based on 81 reviews, frequently praising the clean, relaxing environment and skilled therapists for addressing chronic pain through deep tissue and hot stone services. Customers highlight convenient online booking and personalized attention during sessions. However, a few low-star reviews criticize inconsistent technique application and billing errors following cancellations, noting that communication issues can arise when appointments are rescheduled due to weather.
Google rating: 4.8 out of 5 from 81 reviews (89% five-star).
Reviews on this page: 81 Google reviews (63 with written comments, 2 with photos).
Owner responses: the business replied to 38% of reviews.
Most recent review: October 4, 2026.
Service: Bodywork Therapist serving Albany, New York.
Data from Google, last updated November 10, 2026.
Score profile vs other bodywork therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Breathe MassageBodywork Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Breathe Massage: 74/100 on this factor. Category median: 98.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Breathe Massage: 62/100 on this factor. Category median: 98.B
62
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Breathe Massage: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Breathe Massage: 91/100 on this factor. Category median: 98.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Breathe Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Breathe Massage: 70/100 on this factor. Category median: 65.B
70
Bar = this company · dark tick = category median.
Star ratings
81 Google reviews we collected
4.8of 5
5 stars7289%
4 stars56%
3 stars00%
2 stars11%
1 star34%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
91%praise
Praise6391%
Complaints69%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price333%
Reasonable556%
Overpriced00%
Not sure111%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2333%
Would recommend2029%
Quality & results1217%
Speed & response69%
Communication46%
Price & value34%
Honesty & trust11%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jenna was professional, calming, and all around amazing!”
“Don't waste your time and money here they are NOT nice.”
“I highly recommend Jenna to anyone dealing with chronic muscle pain or tension.”
“I would not recommend them”
“Fantastic experience at Breathe Massage in Delmar, NY.”
“I left feeling better than I had in a long time, and for the first time, I booked a second apt immediately after my first .”
“She listened to me and then delivered everything i asked for and more.”
“Recently had anti aging facial with Katie and it was well worth it!”
“I was honestly skeptical about massage therapy because I'd never been one to get massages, but after dealing with ongoing neck and arm pain, I decide…”
People customers mention
Jenna8 reviews
Delmar4 reviews
Swedish4 reviews
Stacey3 reviews
Brewer3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Tara4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My husband and I made appointments for our anniversary, my husbands first time, and it was amazing! From the atmosphere, to the aroma therapy happening throughout the interior, this was a great way to spend our morning! Jenna was professional, calming, and all around amazing! We WILL be back! Thank you!
Andrea5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I was honestly skeptical about massage therapy because I'd never been one to get massages, but after dealing with ongoing neck and arm pain, I decided to give it a try. I'm so glad I did. From my very first session, I noticed a significant improvement in both my pain and mobility. Jenna was knowledgeable,…
LijiaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★
The space itself is really nicely set up , cute, cozy and comforting. Perhaps I have a different idea of what a deep tissue massage is from the massage therapist here, but I have my own regular massage therapists and also try different ones when I'm traveling so I feel like I usually know what to expect. I did try…
MarianneLocal Guide · 103 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Fantastic experience at Breathe Massage in Delmar, NY. Convenient online booking with Jenna! Great massage 💆♀️ and I felt refreshed afterwards. I booked another massage in a couple of weeks! I highly recommend 👌
Reasonable price
Leslie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I have been getting massages for many years from various massage therapists. Jenna Welsh surpasses them all. Jenna begins every session by asking me about any changes in my condition and what I would like her to focus on. She gives a superb deep tissue massage, which is generally my preference, but she senses what…
Reasonable price
Donna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Just had an amaing 90 minutes with Jenna, a gifted massage therapist. She listened to me and then delivered everything i asked for and more. Thank you!
My husband and I made appointments for our anniversary, my husbands first time, and it was amazing! From the atmosphere, to the aroma therapy happening throughout the interior, this was a great way to spend our morning! Jenna was professional, calming, and all around amazing! We WILL be back! Thank you!
Response from the owner · a month ago
Hi Tara, we’re so thrilled you were both happy! We welcome you both back anytime.
Caryl Baltis1 reviewiTotal number of Google reviews Caryl has written across all businesses on Google Maps, not just this one.
I have had chronic neck pain for years. I finally convinced myself to try massage therapy. I found Breathe online and in my town. I looked at the therapists bios and saw Stacey. Not sure why but I got an instant vibe that she was for me. I literally said to myself - she looks like fun 😊. I booked a Deep Tissue massage after emailing the office asking for recommendations for the neck pain. I made the appointment online which was easy, informative and made me feel confident that my appointment was in the books and not going to be lost in internet pergatory.
Day of the appointment I arrived early, found everything OK and walked in. The place is beautiful. Welcoming and clean. I waited at the desk and shortly after my arrival Stacey came out to greet me. I could tell right away my intuition was right. She was warm and calming, brought me right into the room and asked me what I was looking for in the massage. I've had them before but she was great in giving me the low down on what was going to happen.
During the massage I felt comfortable and Stacey was AMAZING! She worked on the areas that we discussed, asked how the pressure was and then also asked me questions about my condition. She gave me some recommendations for continued therapy and I'm really excited for my next visit.
I'm not really into deep tissue massages but it was 100% what I needed this time around and I'm so glad I did. I highly recommend Stacey and Breathe.
Price assessment: Reasonable price
Andrea Breen5 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
I was honestly skeptical about massage therapy because I'd never been one to get massages, but after dealing with ongoing neck and arm pain, I decided to give it a try. I'm so glad I did. From my very first session, I noticed a significant improvement in both my pain and mobility. Jenna was knowledgeable, professional, and took the time to understand exactly where I was hurting. I left feeling better than I had in a long time, and for the first time, I booked a second apt immediately after my first ...
I'm looking forward to making massage therapy a part of my routine- to heal and to ensure that I take an hour or so for myself. I highly recommend Jenna to anyone dealing with chronic muscle pain or tension.
Lijia PhangLocal Guide · 21 reviewsiTotal number of Google reviews Lijia has written across all businesses on Google Maps, not just this one.
The space itself is really nicely set up , cute, cozy and comforting. Perhaps I have a different idea of what a deep tissue massage is from the massage therapist here, but I have my own regular massage therapists and also try different ones when I'm traveling so I feel like I usually know what to expect. I did try to articulate what exactly I needed work on and don't normally have a problem, but I've never come away as dissatisfied as I have after my session here. It's not a total waste of money, but if I had a choice I might not have chosen to come here at all and saved myself over a hundred bucks. For me, what they're charging isn't really worth it.
Response from the owner · 4 months ago
Hi Lijia,
Thank you for taking the time out to give us your feedback. We’re happy you loved our atmosphere and felt our space was comfortable. It’s
disappointing your service didn’t meet your expectations. Massage is very subjective and everyone has different views on pressure and technique. We strive to ask for feedback during the session but sometimes as client and therapist are just not a good fit.
Marianne HarringtonLocal Guide · 103 reviewsiTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
Fantastic experience at Breathe Massage in Delmar, NY. Convenient online booking with Jenna! Great massage 💆♀️ and I felt refreshed afterwards. I booked another massage in a couple of weeks! I highly recommend 👌
Price assessment: Reasonable price
Response from the owner · 5 months ago
Thank you Marianne! It was a pleasure working with you!
Leslie Stein3 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
I have been getting massages for many years from various massage therapists. Jenna Welsh surpasses them all. Jenna begins every session by asking me about any changes in my condition and what I would like her to focus on. She gives a superb deep tissue massage, which is generally my preference, but she senses what my body needs and varies the nature of the massage accordingly each time. I would highly recommend Jenna to anyone.
Price assessment: Reasonable price
Donna McGrath3 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Just had an amaing 90 minutes with Jenna, a gifted massage therapist. She listened to me and then delivered everything i asked for and more. Thank you!
Response from the owner · 6 months ago
So glad you enjoyed your massage Donna! Jenna is a talented therapist and really cares about her work. We’d love to see you back in again.
Carol Keinath6 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
