iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%86+24.3Replies to reviews 8%100+8.2Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 48 dentistsiPosition by Experts Score among all companies we track in this category. · better than 34%
4.8★★★★★604 Google reviews · 3 photos
94%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Breeze Dental 4.8 out of 5 based on 604 reviews, with the owner responding to all feedback. Patients frequently praise the clean, professional environment and staff who are friendly, punctual, and thorough in explaining procedures like cleanings, crowns, and fillings. Common criticisms involve high out-of-pocket costs and strict scheduling policies, where some patients report being denied rescheduling or forced to complete recommended treatments before receiving routine care.
Google rating: 4.8 out of 5 from 604 reviews (94% five-star).
Reviews on this page: 604 Google reviews (464 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 5, 2026.
Service: Dentist serving Smithfield, Virginia.
Data from Google, last updated November 6, 2026.
Score profile vs other dentists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Breeze DentalDentists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Breeze Dental: 87/100 on this factor. Category median: 95.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Breeze Dental: 86/100 on this factor. Category median: 94.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Breeze Dental: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Breeze Dental: 100/100 on this factor. Category median: 39.A
100
Bar = this company · dark tick = category median.
Star ratings
604 Google reviews we collected
4.8of 5
5 stars56794%
4 stars142%
3 stars30%
2 stars41%
1 star163%
Praise vs complaints
Phrases our text analysis found in 464 written reviews
98%praise
Praise62398%
Complaints112%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30748%
Quality & results12920%
Would recommend609%
Speed & response559%
Communication457%
Honesty & trust254%
Price & value132%
What customers talk about
We read 464 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My hygienist Sara, was very caring, thorough and knowledgeable.”
“Amber was outstanding; she did a great job cleaning my teeth and explaining any concerns she discovered.”
“Horrible Customer Service and scheduling policy.”
“I highly recommend Breeze Dental to others looking for a new experience in dental treatment.”
“If I was writing this review 6 months ago I would have given 5 stars.”
“Both were completed on the same day and in a timely manner.”
“She’s really good about explaining the comments the doctor made.”
“I have had no issues and I trust them with my dental care!”
“Shady practice imo to perform work that insurance won't reimburse and then fwd the unpaid amounts to the patient.”
“The customer service was outstanding, and the pricing was very reasonable (I have delta) .”
People customers mention
Oza22 reviews
Amber19 reviews
Brian16 reviews
Heather12 reviews
Dentist11 reviews
Briesemeister8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKaren9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 16 hours ago★★★★★
My experience was great! I had a last minute emergency and they took me the same morning! I love the work she (my dentist) did to repair my tooth and I will make a point to remember her name next time. I love this place!
RRichard6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
1st appointment yesterday and it was amazing! Everyone was super friendly and very polite. Dr. Faxel was amazing!
KKevin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
The staff is amazing, I’m always comfortable with the information and service provided to me
EElizabeth2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
My dental hygienist was excellent. We had nice conversations. It really put you at ease while you’re sitting in the chair. She’s really good about explaining the comments the doctor made. It’s a nice clean, waiting room and environment.
SSherry4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
My hygienist Sara, was very caring, thorough and knowledgeable. She explained all of the procedures and techniques of their modern equipment that I was not acquainted with. Would definitely recommend them.
CCathy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Amber was outstanding; she did a great job cleaning my teeth and explaining any concerns she discovered.
My experience was great! I had a last minute emergency and they took me the same morning! I love the work she (my dentist) did to repair my tooth and I will make a point to remember her name next time. I love this place!
Response from the owner · 9 months ago
Thank you so much for your wonderful review Karen! We’re glad we could see you quickly and take care of your emergency the same morning. It’s great to hear you were happy with the work done to repair your tooth. We truly appreciate your kind words and are so glad you love our office—we look forward to seeing you again!
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Richard Bendixen6 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
1st appointment yesterday and it was amazing! Everyone was super friendly and very polite. Dr. Faxel was amazing!
Response from the owner · a year ago
Thank you so much for your kind words! We’re thrilled to hear your first visit was amazing and that Dr. Fazel and our team made you feel welcome. We look forward to seeing you again and continuing your care at Breeze Dental!
K
Kevin Byrd8 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
The staff is amazing, I’m always comfortable with the information and service provided to me
Response from the owner · a month ago
We love hearing that you feel comfortable and confident in the care you receive! Our team works hard to make sure our patients feel informed, supported, and welcomed at every visit. We truly appreciate your kind words and your trust in Breeze Dental!
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Elizabeth Fachin2 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
My dental hygienist was excellent. We had nice conversations. It really put you at ease while you’re sitting in the chair. She’s really good about explaining the comments the doctor made. It’s a nice clean, waiting room and environment.
Response from the owner · 6 months ago
Thank you so much for your thoughtful review Elizabeth! We’re so glad to hear Jessica made you feel comfortable and took the time to explain everything clearly—that’s exactly the experience we strive to provide. We’re also happy you noticed our clean and welcoming environment. We truly appreciate you taking the time to share and look forward to seeing you again!
S
Sherry Wimer4 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
My hygienist Sara, was very caring, thorough and knowledgeable. She explained all of the procedures and techniques of their modern equipment that I was not acquainted with. Would definitely recommend them.
Response from the owner · 6 months ago
Thank you for your review! Sherry We’re so glad to hear Sara made your visit caring, thorough, and informative. It’s important to us that patients feel comfortable and understand their care, especially when using newer technology. We look forward to seeing you at your next appointment.
C
Cathy Lee3 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Amber was outstanding; she did a great job cleaning my teeth and explaining any concerns she discovered.
Response from the owner · a day ago
Amber will be so happy to hear this! She takes great pride in providing thorough cleanings while making sure her patients understand their oral health and any areas that may need attention. We appreciate you recognizing her dedication and taking the time to share your experience. Thank you for choosing Breeze Dental!
K
Kristen T6 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
The staff is wonderful and the office is beautiful. They were very accommodating and helpful!!!!
Response from the owner · 6 days ago
What a lovely compliment! We’re so happy you enjoyed our office and, even more importantly, felt welcomed and well taken care of by our team. Making every patient feel comfortable and accommodated is something we truly value. Thank you for choosing Breeze Dental and sharing your experience with us!
A
A Mal15 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Amber was awesome! First time today, was very impressed with them overall.
Response from the owner · a week ago
What a great first impression! We’re delighted that your first visit to Breeze Dental exceeded your expectations. Amber is wonderful, and we know she’ll appreciate your kind words! Thank you for giving our team the opportunity to care for your smile. We’re happy to welcome you to the Breeze Dental family!
M
Manuel Rosario5 reviewsiTotal number of Google reviews Manuel has written across all businesses on Google Maps, not just this one.
Thank you so much! We’re happy to hear you had an excellent experience with our team. We truly appreciate your trust and look forward to seeing you again soon! 💙
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Eric Arnold1 reviewiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
From the moment you walk in until the moment you leave, we want every part of your visit to be a great experience! We're happy to hear our team delivered just that. Thank you for choosing Breeze Dental and recognizing the care and attention our team puts into every step of your visit!
