joanna Miltier11 reviewsTotal number of Google reviews joanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat practice ! Front staff are so kind and everyone is professional and friendly
Cypress Creek Family Dentistry
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%93+64.4Reliability 31%91+28Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 48 dentistsPosition by Experts Score among all companies we track in this category. · better than 60%
4.9 ★★★★★ 31 Google reviews · 1 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Cypress Creek Family Dentistry at a glance
Reviewers describe Cypress Creek Family Dentistry as a welcoming practice where staff are consistently friendly, professional, and empathetic toward anxious patients. Common themes include efficient scheduling, quick turnaround for emergency repairs, and gentle treatment that makes visits painless. While most feedback is positive, a recurring criticism in low-star reviews questions the new dentist's clinical judgment regarding diagnostic accuracy and treatment decisions.
- Google rating: 4.9 out of 5 from 31 reviews (97% five-star).
- Reviews on this page: 31 Google reviews (26 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 23, 2026.
- Service: Dentist serving Smithfield, Virginia.
Data from Google, last updated November 6, 2026.
Score profile vs other dentists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cypress Creek Family Dentistry: 93/100 on this factor. Category median: 95.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cypress Creek Family Dentistry: 91/100 on this factor. Category median: 94.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cypress Creek Family Dentistry: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 39.–
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Bar = this company · dark tick = category median.
Star ratings
31 Google reviews we collected
- 5 stars3097%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star13%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
- Praise3897%
- Complaints13%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1641%
- Would recommend821%
- Speed & response615%
- Quality & results410%
- Communication38%
- Honesty & trust25%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Front staff are so kind and everyone is professional and friendly”
“I highly recommend them they did everything very easy knowing I was scared especially of numbing shots in the mouth Thanks for everything ill see yall…”
“…ssionalism, making what is normally a very stressful experience feel quick, painless, comfortable and manageable.…”
“She was incredibly empathetic, understanding, and patient after I shared that I had recently had a less-than-great experience with a previous dentist.”
“Before I even arrived for my appointment, she had already communicated everything I shared over the phone to the rest of the team.”
“I genuinely look forward to returning for future care, and I will absolutely be bringing my son here as well.”
People customers mention
- Mullins 11 reviews
- Terwilliger 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
joanna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great practice ! Front staff are so kind and everyone is professional and friendly
Devin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I highly recommend them they did everything very easy knowing I was scared especially of numbing shots in the mouth Thanks for everything ill see yall next week for more work
Robby5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I missed my teeth cleaning at home and travel for work, they got my wife and I in less than a week out and done great work and very good staff!
MorganLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our family has been very happy with Dr Mullins. The hygienists are friendly and efficient. Every appointment has been on time. They’ve never canceled or rescheduled appointments on us. The front desk is great at scheduling. They always get us in quickly and can schedule our family for back to back appointments. When…
Lorie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Dr. Mullins has been my dentist for quite awhile now. I love everything about that office. Everyone is so friendly. Going to the dentist isn’t a bad thing anymore 😁
Angie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Dr.Mullins and staff were phenomenal during my appointment knowing I had anxiety about my procedure. They made sure I was comfortable the entire time, I can’t thank them enough.
Photos
Customer reviews
4.9 ★★★★★ 31 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Naya Jefferson9 reviewsTotal number of Google reviews Naya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI cannot give this team enough praise for the way they conducted my visit. From the very first time I called the office, the receptionist was amazing. She was incredibly empathetic, understanding, and patient after I shared that I had recently had a less-than-great experience with a previous dentist. Before I even arrived for my appointment, she had already communicated everything I shared over the phone to the rest of the team. As someone with severe dental anxiety, that meant more to me than I can express. It allowed me to walk in feeling heard instead of having to relive my concerns all over again. Every member of the team was exceptional—from the dental technicians to the dentists. Everyone treated me with kindness, compassion, and professionalism, making what is normally a very stressful experience feel quick, painless, comfortable and manageable. I genuinely look forward to returning for future care, and I will absolutely be bringing my son here as well. Thank you all for providing such outstanding patient care!!!
Devin Johnson7 reviewsTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend them they did everything very easy knowing I was scared especially of numbing shots in the mouth Thanks for everything ill see yall next week for more work
Robby Taylor5 reviewsTotal number of Google reviews Robby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI missed my teeth cleaning at home and travel for work, they got my wife and I in less than a week out and done great work and very good staff!
Morgan McNeilLocal Guide · 29 reviewsTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur family has been very happy with Dr Mullins. The hygienists are friendly and efficient. Every appointment has been on time. They’ve never canceled or rescheduled appointments on us. The front desk is great at scheduling. They always get us in quickly and can schedule our family for back to back appointments. When I needed a filling, they got me in and out in 20 minutes, completely pain free!
Lorie Shepherd4 reviewsTotal number of Google reviews Lorie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Mullins has been my dentist for quite awhile now. I love everything about that office. Everyone is so friendly. Going to the dentist isn’t a bad thing anymore 😁
Angie Pearson4 reviewsTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr.Mullins and staff were phenomenal during my appointment knowing I had anxiety about my procedure. They made sure I was comfortable the entire time, I can’t thank them enough.
Emily GibbsLocal Guide · 25 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove the whole staff. So glad I had an emergency many years ago and that they could get me in. Care is great, service is excellent. Definitely recommend for all your dental needs.
Molly Harrison8 reviewsTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGoing to the dentist is difficult for me, because I have had horrible experiences in the past. Yesterday, I had my first appointment at Cypress Creek and it was 100% amazing. From the front desk to the assistants, hygienists and the dentist himself. Everything was explained, the x rays and cleaning easy and the conversation with all staff was great. I am not stressing about my next appointment at all!
Caroline Games1 reviewTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Mullins absolutely blew me away. He is so kind and gentle. His staff is extremely friendly and helpful! I could not imagine a better experience than what I had at this office. I truly appreciate everything Dr. Mullins and his staff did for me. I would give Dr. Mullins 10 stars if I could!
Business details
- Address: 1617 S Church St, Smithfield, VA 23430
- Phone: (757) 357-7500
- Website: smithfieldsmiles.com
- Service area: Smithfield, VA