Chase SheltonLocal Guide · 25 reviewsTotal number of Google reviews Chase has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTHE BEST Dentistry! Great people
Smithfield Family Dentistry
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%91+25.7Replies to reviews 8%50+4.1Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 48 dentistsPosition by Experts Score among all companies we track in this category. · better than 45%
5.0 ★★★★★ 666 Google reviews · 13 photos
98%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
42%reviews answered by the owner
Nov 2026latest review
Smithfield Family Dentistry at a glance
Reviewers frequently praise the friendly, professional staff, clean facilities, and efficient scheduling at this dental practice. Patients often highlight clear communication regarding treatment plans and a welcoming atmosphere for routine cleanings and exams. However, several low-star reviews criticize the office for unexpected out-of-network insurance issues and high copays, with some describing the treatment recommendations as overly sales-oriented.
- Google rating: 5.0 out of 5 from 666 reviews (98% five-star).
- Reviews on this page: 666 Google reviews (502 with written comments, 7 with photos).
- Owner responses: the business replied to 42% of reviews.
- Most recent review: November 5, 2026.
- Service: Dentist serving Smithfield, Virginia.
Data from Google, last updated November 6, 2026.
Score profile vs other dentists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smithfield Family Dentistry: 94/100 on this factor. Category median: 95.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smithfield Family Dentistry: 91/100 on this factor. Category median: 94.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smithfield Family Dentistry: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smithfield Family Dentistry: 50/100 on this factor. Category median: 39.C
50
Bar = this company · dark tick = category median.
Star ratings
666 Google reviews we collected
- 5 stars65598%
- 4 stars41%
- 3 stars20%
- 2 stars00%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 502 written reviews
- Praise64899%
- Complaints61%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude30446%
- Quality & results12619%
- Would recommend9014%
- Speed & response8012%
- Communication305%
- Honesty & trust162%
- Price & value81%
What customers talk about
We read 502 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, professional, clean, organized, efficient, easy.”
“I always receive great service when I visit Smithfield Family Denistry!”
“Highly recommend Smithfield Family Dentistry, although the staff seems of questionable quality.”
“…and reacted less than appropriately, staff remained professional and quickly realized the issue and rectified it.…”
“Lisa was great explaining everything she was gonna do before she did it.”
“I’ve tried every other place around, and honestly, none come close to the quality of care and service here.”
“I didn’t have insurance and their out-of-pocket fees were reasonable.”
People customers mention
- Cook 95 reviews
- Lee 13 reviews
- Michelle 12 reviews
- Rahmani 9 reviews
- Jessica 9 reviews
- Gringer 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
StephenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
A well run, efficient, friendly operation. Highly recommend Smithfield Family Dentistry, although the staff seems of questionable quality. Actually a fun day there given their festive mood &Halloween costumes
Todd8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Dr. Gringer & staff are fantastic! Took excellent care of me and we’re very professional and proficient – great job!
ChristineLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
From first contact with Trinity, who was so helpful and welcoming on the phone, to Jessica who took digital X-rays to Ellen, Dr. Rahmani and others whose names I’m unsure of, this practice seems incredibly qualified to partner with us in the years ahead. After an hour and a half first appointment, I came away with a…
Rick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great people , who are thoughtful and very good at their jobs. I recommend them highly
MargaretLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Wonderful experience from the front desk team all the way to the clinical team! Great experience full of smiles!
DouglasLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great experience! Like many, I’d delayed going to the dentist for way too long. No judgement at Smithfield Family Dentistry. Front desk staff and my X-ray tech were wonderful. Grace did a fabulous job cleaning my teeth. And Dr Gringer was awesome. Everyone took the time to review their findings with me, in plain…
Photos
Customer reviews
5.0 ★★★★★ 666 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Stephen SerafiniLocal Guide · 19 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA well run, efficient, friendly operation. Highly recommend Smithfield Family Dentistry, although the staff seems of questionable quality. Actually a fun day there given their festive mood &Halloween costumes
Matthew McEneaney3 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI always receive great service when I visit Smithfield Family Denistry! 5 ⭐️
Response from the owner · 2 years ago
Thank you for taking the time to leave us a 5-star review! We strive to provide the best customer service and we're glad you had a great experience. We look forward to seeing you again soon!
Matt DeHoust9 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly, professional, clean, organized, efficient, easy.
Bob SharpLocal Guide · 157 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience. The staff is fantastic
Todd Allen8 reviewsTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Gringer & staff are fantastic! Took excellent care of me and we’re very professional and proficient – great job!
Response from the owner · 3 years ago
Thank you for your review! We look forward to seeing you again soon!
Christine MuselloLocal Guide · 11 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrom first contact with Trinity, who was so helpful and welcoming on the phone, to Jessica who took digital X-rays to Ellen, Dr. Rahmani and others whose names I’m unsure of, this practice seems incredibly qualified to partner with us in the years ahead. After an hour and a half first appointment, I came away with a well-cleaned mouth, a treatment plan and loads of advice. I am so happy to be entrusting my dental health to this team.
Response from the owner · 4 months ago
Thank you Christine! We are so very pleased that you enjoyed your experience here at Smithfield Family Dentistry. We pride ourselves on providing excellent patient care with clear and concise treatment plans for our patients. We look forward to continue to provide you with excellent family dental care.
Rick Goodman4 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people , who are thoughtful and very good at their jobs. I recommend them highly
Response from the owner · 3 weeks ago
Thank you Rick. We are so very happy to be able to serve this community with integrity. Have a great day.
Debbie Mcpherson16 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePerfect definition of excellent customer service. Debbie & Rick McPherson
Margaret JamisonLocal Guide · 33 reviewsTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful experience from the front desk team all the way to the clinical team! Great experience full of smiles!
Business details
- Address: 309 Main St, Smithfield, VA 23430
- Phone: (757) 357-4121
- Website: smithfield-dds.com
- Service area: Smithfield, VA