iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%96+27.1Replies to reviews 8%57+4.7Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 48 dentistsiPosition by Experts Score among all companies we track in this category. · better than 68%
5.0★★★★★254 Google reviews · 10 photos
98%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Carrollton Smiles five stars based on 254 reviews, with the owner responding to 68% of comments. Patients frequently highlight the professional and friendly staff, thorough examinations, and clear communication regarding procedures, costs, and insurance. The practice is noted for accommodating anxious patients and using educational videos to explain treatments. One low-star review describes a disappointing filling appointment where the staff allegedly failed to address the patient's disclosed anxiety disorder.
Google rating: 5.0 out of 5 from 254 reviews (98% five-star).
Reviews on this page: 254 Google reviews (203 with written comments, 2 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 31, 2026.
Service: Dentist serving Smithfield, Virginia.
Data from Google, last updated November 6, 2026.
Score profile vs other dentists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Carrollton SmilesDentists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carrollton Smiles: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carrollton Smiles: 96/100 on this factor. Category median: 94.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carrollton Smiles: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carrollton Smiles: 57/100 on this factor. Category median: 39.C
57
Bar = this company · dark tick = category median.
Star ratings
254 Google reviews we collected
5.0of 5
5 stars25098%
4 stars31%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 203 written reviews
98%praise
Praise29298%
Complaints72%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13746%
Quality & results5418%
Would recommend4314%
Communication3010%
Speed & response176%
Honesty & trust114%
Price & value72%
What customers talk about
We read 203 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is courteous and always aware of your health problems to make sure you're comfortable.”
“I found that comparison extremely hurtful, dismissive, and condescending particularly because my anxiety had been disclosed from the beginning and bec…”
“Dentist Oye-Somefun is very detail oriented and explains complex procedures in language you can understand along with giving you a great oral hygiene routine.”
“They provided so many words of encouragement and comfort 10/10”
“I have had nothing but positive interactions and cannot recommend them enough!”
“They walked me through the processes and properly explained everything.”
“…nd her staff were very friendly and professional, also did their jobs efficiently and were knowledgeable in their explanations of future dental work I…”
“They were courtesy, knowledgeable, friendly and each member displayed a genuine concern for my dental health.”
“he absolute hands down best office I have been to in a long time very affordable, the staff and dentist was very patient and knowledgeable about helpi…”
People customers mention
Oye14 reviews
Somefun14 reviews
Dentist7 reviews
Anthony4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJosephLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Excellent care. Very professional staff. Caring and concerned. Always treated me with divinity and respect
TTricina12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Professionalism at its best.
Courteous and knowledgeable staff.
Dentist Oye-Somefun is very detail oriented and explains complex procedures in language you can understand along with giving you a great oral hygiene routine.
TTierra13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I LOOOOOVE THIS PLACE!! Ive have always had horrible anxiety with the dentist due to past interactions with dentist being belittling or just rude as well as painful procedures. Due to this I can admit my oral health got away from me, but Doctor Oye-Somefun and her dental assistant was beyond amazing and comforting.…
MMaryLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Excellent dental care. Dr. Oye-Somefun is outstanding. I started recently with Sure Smile and I'm super pleased with the care and support. I'm a retired woman so started this journey late and it has been a great decision. Thank you Carrollton Smiles!
DDon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Everyone is courteous and always aware of your health problems to make sure you're comfortable.
CCathyLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
A great team @ Carrollton Smiles. Dr Somefun explained why I needed the procedure and what to expect. All my questions were answered and my concerns were put to ease.
Excellent care. Very professional staff. Caring and concerned. Always treated me with divinity and respect
Response from the owner · 5 months ago
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you had a positive experience with our team at Carrollton Smiles. Your trust and appreciation mean a lot to us.
Thank you for choosing us for your care.
Best wishes,
The Carrollton Smiles Care Team
T
Tricina Pettaway12 reviewsiTotal number of Google reviews Tricina has written across all businesses on Google Maps, not just this one.
Professionalism at its best.
Courteous and knowledgeable staff.
Dentist Oye-Somefun is very detail oriented and explains complex procedures in language you can understand along with giving you a great oral hygiene routine.
Response from the owner · 2 years ago
Thank you so much!!! At Carrollton Smiles we believe it is important to partner with you and empower you to achieve great oral health and a smile you are proud of.
T
Tierra Washington13 reviewsiTotal number of Google reviews Tierra has written across all businesses on Google Maps, not just this one.
I LOOOOOVE THIS PLACE!! Ive have always had horrible anxiety with the dentist due to past interactions with dentist being belittling or just rude as well as painful procedures. Due to this I can admit my oral health got away from me, but Doctor Oye-Somefun and her dental assistant was beyond amazing and comforting. They walked me through the processes and properly explained everything. They provided so many words of encouragement and comfort 10/10
M
Mary Hodge-MoenLocal Guide · 35 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Excellent dental care. Dr. Oye-Somefun is outstanding. I started recently with Sure Smile and I'm super pleased with the care and support. I'm a retired woman so started this journey late and it has been a great decision. Thank you Carrollton Smiles!
Response from the owner · 5 months ago
Thank you so much for your kind words and for trusting Carrollton Smiles with your dental care journey. We’re delighted to hear that you are pleased with your Sure Smile experience and the support you’ve received from Dr. Oye-Somefun and our team. It’s never too late to invest in your smile, and we’re honored to be a part of this wonderful decision with you.
Thank you again for choosing us!
D
Don B1 reviewiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
A great team @ Carrollton Smiles. Dr Somefun explained why I needed the procedure and what to expect. All my questions were answered and my concerns were put to ease.
I
Isabel CorreiaLocal Guide · 13 reviewsiTotal number of Google reviews Isabel has written across all businesses on Google Maps, not just this one.
The Dentist and her staff were very friendly and professional, also did their jobs efficiently and were knowledgeable in their explanations of future dental work I need, the approximate price, what my insurance will cover and what I would be responsible for. A very good experience.
A
Arvada GaryLocal Guide · 22 reviewsiTotal number of Google reviews Arvada has written across all businesses on Google Maps, not just this one.
The staff was very friendly and professional. The office was very clean and nicely decorated. It was very calming. Everyone greeted me with a smile. The doctor and staff were very knowledgeable.
M
Marie Edwards9 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
The staff and Dr are exceptional and caring. I've had bad experiences with dentists, and they always make me feel at ease. I highly recommend them to anyone needing dental care
D
David Lumley13 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
From the time I walked through the door and was greeted with smiles, I knew I was in the right place! My smiles dental hygienist was happy and made my visit a success. She was attentive to my needs and was very thorough. My doctor was very helpful and polite and this will be the place I am going to continue my oral health care. It’s a great place to get your dental care.
