Home health care service · Thousand Oaks, CA · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%86+24.3Replies to reviews 8%100+8.2Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 70 child care agenciesiPosition by Experts Score among all companies we track in this category. · better than 75%
4.9★★★★★211 Google reviews · 20 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate BrightStar Care 4.9 out of 5 based on 211 reviews, with the owner responding to all feedback. Customers frequently praise the agency for punctuality, clear communication, and compassionate in-home support for elderly, disabled, and hospice patients. Staff are noted for matching clients with reliable caregivers who provide personal care, companionship, and medical assistance. One criticism involves a caregiver making inappropriate advances and the agency failing to address the complaint adequately.
Google rating: 4.9 out of 5 from 211 reviews (97% five-star).
Reviews on this page: 211 Google reviews (195 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 10, 2026.
Service: Child Care Agency serving Thousand Oaks, California.
Data from Google, last updated November 13, 2026.
Score profile vs other child care agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
BrightStar CareChild Care Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BrightStar Care: 93/100 on this factor. Category median: 83.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BrightStar Care: 86/100 on this factor. Category median: 80.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BrightStar Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BrightStar Care: 100/100 on this factor. Category median: 67.A
100
Bar = this company · dark tick = category median.
Star ratings
211 Google reviews we collected
4.9of 5
5 stars20597%
4 stars31%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 195 written reviews
98%praise
Praise28698%
Complaints62%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11941%
Speed & response4716%
Would recommend4014%
Honesty & trust2810%
Quality & results259%
Communication259%
Price & value83%
What customers talk about
We read 195 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I miss my sweet neighbor, and I miss Gigi just as much!”
“Rachel connected with my mom (she’s 79) immediately.”
“I ultimately ended up going in a different direction, but based on my experience, I would definitely recommend Barbara and BrightStar.”
“She took her role very seriously and was exceptionally dependable, always on time for her shift.”
“Bright Star Care does a fantastic job of really helping their clients.”
“…e professionalism of the office staff at Bright Star, especially, how communicative and accommodating they have been.…”
“Private care is expensive, but Brightstar is worth it.”
People customers mention
Valley10 reviews
Barbara8 reviews
Jonathan6 reviews
Mom6 reviews
Caregiver6 reviews
West5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sari5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Rachel, Rachel, Rachel! She came into my mom’s life at a time when we needed her most.
My mom had just been released from Los Robles Rehab Center after a major fall and wound repair. Rachel connected with my mom (she’s 79) immediately. She took charge right away and took excellent care of my mom while keeping her…
Monica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My 97 year old next door neighbor required in home care for the last few years. As a former nurse who spent a good amount of time in geriatrics, I developed a close relationship with him and his family. I had first hand observation of the care he received and got to know various caregivers as well. One who I got to…
A2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We joined the Bright Star family this month, Bonnie matched us up with Ally, for my 22 year old daughter, Ariel who has autism and began a day programn at Momentum. I needed 1:1 care for my daughter outside of Momentum as I wanted her to have the same person for the duration of the day of 9-3. Ally has been…
Sue2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
BrightStar was the only place I called that answered the phone right away. Barbara was very pleasant and informative. She sent me their agreement and responded to my questions promptly, even on a weekend. The information was clear and direct. I ultimately ended up going in a different direction, but based on my…
Cathy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I was so moved watching a daughter care for her father at the doctor's office yesterday. The gentle respect and dignity she gave him throughout the visit was inspiring to witness. Her name is Kimberly Ortiz
Jennifer8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
As a gerontologist and care manager I have been happy with the professionalism of the office staff at Bright Star, especially, how communicative and accommodating they have been. Their caregivers are experienced and kind which helps my clients especially those with disabilities such as Alzheimer's Disease. Over the…
Rachel, Rachel, Rachel! She came into my mom’s life at a time when we needed her most.
My mom had just been released from Los Robles Rehab Center after a major fall and wound repair. Rachel connected with my mom (she’s 79) immediately. She took charge right away and took excellent care of my mom while keeping her laughing, too.
We don’t know where we would be without her. She saved my family from so many stressful and emotional days.
My mom says Rachel is her angel, and we agree. We never want to let her go!
Monica Larson1 reviewiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
My 97 year old next door neighbor required in home care for the last few years. As a former nurse who spent a good amount of time in geriatrics, I developed a close relationship with him and his family. I had first hand observation of the care he received and got to know various caregivers as well. One who I got to know particularly well was Gigi Dufner. She cared for John like he was her own father. She utilized her nursing background in some situations that arose, assessing and implementing appropriate care and attention. She took her role very seriously and was exceptionally dependable, always on time for her shift. I miss my sweet neighbor, and I miss Gigi just as much!!
Response from the owner · 2 weeks ago
Monica, Gigi, is suffering the loss of her beloved client. He was a special man in our community, and loved by all. It was our honor and privilege to care for both him, and also his wife who passed away before him. I was with Gigi, at the hospital right before he passed, and I know he knew Gig was there, and he knew how much she cared for him. Thanks for this wonderful review.
A Tamir2 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
We joined the Bright Star family this month, Bonnie matched us up with Ally, for my 22 year old daughter, Ariel who has autism and began a day programn at Momentum. I needed 1:1 care for my daughter outside of Momentum as I wanted her to have the same person for the duration of the day of 9-3. Ally has been wonderful, Ariel is very happy to be with her at Momentum. She takes care of her needs while she is there, helps her keep her schedule. It gives me a piece of mind to know that Ally is there to help and guide Ariel while she spends the day at her day program.
Response from the owner · a month ago
Thank you so much for this wonderful review of how BrightStar Care matches caregiver to client with 100% matching. We know it is all about the match!
Sue O'Keefe2 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
BrightStar was the only place I called that answered the phone right away. Barbara was very pleasant and informative. She sent me their agreement and responded to my questions promptly, even on a weekend. The information was clear and direct. I ultimately ended up going in a different direction, but based on my experience, I would definitely recommend Barbara and BrightStar.
Response from the owner · a month ago
Sue, So sweet of you to take the time to review us, even though you did not use our services. Perhaps in the future, you can refer us to friends and family who need care. We pride ourselves on educating and assisting anyone who needs help. I
hope you healed well during your post op.
Cathy vega1 reviewiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
I was so moved watching a daughter care for her father at the doctor's office yesterday. The gentle respect and dignity she gave him throughout the visit was inspiring to witness. Her name is Kimberly Ortiz
Response from the owner · 2 months ago
Cathy, Thanks so much for noticing the compassionate care provided by Kimberly. Many of our carregivers provide assistance to our clients with the transportation to the doctor's appointments. They help the client in and out of the car, and provide door to door service. They are the eyes and the ears at the appointments, they take notes for the family. This is a very important part of the client's care, since many clients no longer drive. We have no minimums in the care schedule, so clients love that we offer this service.
Jennifer Voorlas8 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
As a gerontologist and care manager I have been happy with the professionalism of the office staff at Bright Star, especially, how communicative and accommodating they have been. Their caregivers are experienced and kind which helps my clients especially those with disabilities such as Alzheimer's Disease. Over the years, they are the first agency that I call when I need help for my clients and I trust their care and competency.
Jennifer E. Voorlas MSG CMC
President of Geriatric Care Consultants LLC
Response from the owner · 2 months ago
Jennifer, Thanks so much for this review. The Home Care Team will enjoy receiving this review! We appreciate the cases you share with us who need home care. The Dementia cases are usuually complicated, and the care team works very hard to make a great match for the client. 100% matching of caregiver to client in these cases is so important, and really makes the difference. We appreciate your partnership.
eugene nelsonLocal Guide · 17 reviewsiTotal number of Google reviews eugene has written across all businesses on Google Maps, not just this one.
Jasmine Simpson is the best! Intelligent, caring and helpful. She helps me exercise as well.
Thank you Jasmine!
Response from the owner · 3 months ago
Eugene, Thanks for recognizing Jasmine! I love that she is keeping you motivated to exercise. She is one of our birghtest stars, compassionate, proactive, and engaged. We will celebrate this review with her and the entire care team. Matching caregiver to client is what we do best.
Rebecca HernandezLocal Guide · 33 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Ulises is the best! So attentive with my disabled teenager and the home in general offering to support beyond his typical duties! My favorite thing about Ulises when we met is that he took notes and confirms everything!
Response from the owner · 3 months ago
Rebecca, So kind of you to recognize your teen's caregiver Ulises. Matching the right caregiver to your teen is what great care is all about. I love that you took noticve of how attentive, and caring he is. Reviews are the best recognition for caregivers, and we will celebrate this one!
Essa Hu1 reviewiTotal number of Google reviews Essa has written across all businesses on Google Maps, not just this one.
Yolanda is fantastic. She is personable, positive, and encouraging. Her easy going demeanor puts my kid at ease since the first day they met. My kid is having a great time at summer camp because of her. Thank you, Yolanda. And shout out to Bonnie as well for the great match.
Response from the owner · 3 months ago
Yolanda, thanks for this wonderful review! We are so happy summer camp has been a big hit, because of Yolanda's care.
hazel4 reviewsiTotal number of Google reviews hazel has written across all businesses on Google Maps, not just this one.
82 years old - facing full reverse shoulder replacement - as an outpatient. I had so many concerns regarding that first night - how would I manage anesthesia recovery, pain, icing, hydrating, using the bathroom, medication, etc.
Heather understood the needs completely and assured that she would choose a highly qualified and reliable care taker for me.
I was so fortunate to have Crystal. She went above and beyond just caretaking. She anticipated my every need, she was ever vigilant, endlessly patient and encouraging, and made me feel safe and secure and relaxed knowing I had her by my side.
And personally she is a delight.
So thank you, BrightStar and Crystal.
Response from the owner · 4 months ago
Hazel, We know providing a skilled and compassionate caregiver is key to our client's peace of mind. We understand how stressful surgery and post operation recovery is. So kind of you to recognize Crystal with this warm review. We will celebrate this review with her and our care team.
