Window installation service · Lincoln, NE · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%85+20.6Value 14%67+9.5Replies to reviews 7%99+7Craft & service penalty96−0.4Momentum penalty86−1.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 35%
4.8★★★★★561 Google reviews · 24 photos
92%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Bristol Windows holds a 4.8 rating from 561 reviews, with the owner responding to 96% of feedback. Customers frequently cite fast installation, effective communication, and noticeable improvements in home comfort and energy costs. Recurring themes include the ease of the sales process and the long-term durability of the products. However, a small number of low-star reviews criticize specific installations for leaking or poor sealing, alongside complaints about aggressive follow-up calls and unhelpful customer service interactions.
Google rating: 4.8 out of 5 from 561 reviews (92% five-star).
Reviews on this page: 561 Google reviews (455 with written comments, 12 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 1, 2026.
Service: Window Replacement Service serving Lincoln, Nebraska.
Data from Google, last updated October 26, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.
Bristol WindowsWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bristol Windows: 85/100 on this factor. Category median: 91.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bristol Windows: 85/100 on this factor. Category median: 89.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bristol Windows: 96/100 on this factor. Category median: 91.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bristol Windows: 67/100 on this factor. Category median: 100.B
67
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bristol Windows: 86/100 on this factor. Category median: 100.A
86
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bristol Windows: 99/100 on this factor. Category median: 57.A
99
Bar = this company · dark tick = category median.
Star ratings
561 Google reviews we collected
4.8of 5
5 stars51592%
4 stars254%
3 stars81%
2 stars10%
1 star122%
Praise vs complaints
Phrases our text analysis found in 455 written reviews
97%praise
Praise49897%
Complaints153%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price49%
Reasonable3581%
Overpriced37%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14228%
Speed & response11723%
Quality & results9719%
Would recommend7014%
Price & value428%
Communication408%
Honesty & trust51%
What customers talk about
We read 455 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dept mislead the installer and office on permit requirements but Helen and Jeremy were very professional and worked through this road bump.”
“Called me, lady was rude and when i didn't have interested in windows hung up on me”
“Bristol was very easy to work with and the whole process went fast and smoothly.”
“Set up times to come out and never showed and never returned calls”
“Windows are top notch and will plan to have the remainder of our windows replaced they Bristol.”
“Contacted bristol about replacing some hail damaged windows.”
“Would recommend them to anyone interested in new windows.”
“Do NOT recommend !”
“From the free estimate to install our project took around 1 month is all!”
“Not too expensive and not too cheap!”
“5, walked me through how to lock, open, and open for cleaning.”
“Its windows are affordable dependable, top quality.”
People customers mention
Marty13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bristol Windows for 6 kinds of job. Pick one to see what they paid and said.
Diane2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Thank you Doug for delivering one of the BEST sales experiences. You are top notch and a credit to your company. I wish more people understood their customers like you do.
Pennie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Windows installed in 2 houses. Done quickly and efficiently. Had to call about 1 window and they came out next day to fix. Very pleased with whole process.
Reasonable priceGeneral window replacement
Kathy17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent quality and they stand behind their guarantee, always giving great customer service!!!
Jalen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bristol was very easy to work with and the whole process went fast and smoothly. Then the office staff was very supportive with questions we had leading up to the install. From the free estimate to install our project took around 1 month is all! Then the windows themselves have been amazing we can already notice the difference in our house!
BradLocal Guide · 314 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great experience. Good quality and craftsmanship. I've had them 5 or so years now and zero issues. Would recommend!
Reasonable priceSliding glass door installation & replacementVinyl window installation & replacementGeneral door installation
Seann1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing business to work with. Very accommodating and great communication. Installation was a breeze and fast. Windows are top notch and will plan to have the remainder of our windows replaced they Bristol.
Thank you Doug for delivering one of the BEST sales experiences. You are top notch and a credit to your company. I wish more people understood their customers like you do.
Response from the owner · 3 weeks ago
We are grateful for your kind words about Doug. It's wonderful to hear he delivered a top-notch sales experience. We'll be sure to share your feedback with him!
William EastmanLocal Guide · 29 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
I loved the service I received from Bristol Windows, but I didn't like the product. The first serious rain that happened, my one window leaked like crazy because window didn't lock like it should have. When I pushed the locking mechanism down, it went down smoothly, like it slid into the slot as it should have, but it actually didn't. There was no indication that it hit against the frame instead of the slot. It was not "idiot proof". The "feel" did not indicate whether the lock engaged or not. This was not the fault of Bristol Windows, but was the fault of the manufacturer. It should not be difficult for the homeowner to be able to tell if the window is locked properly or if it isn't. Because of this, the locking mechanism spread the two windowpanes apart to cause a gape that allowed a significant amount of water to leak inside my home. Again, this was not the fault of Bristol Windows, but the fault of the manufacturer. Now that I know, I will be more careful to make sure that the window is actually locked.
Response from the owner · 3 weeks ago
Thank you immensely, William. We understand the locking mechanism caused frustration. We appreciate you and your support of our company.
Pennie Hood4 reviewsiTotal number of Google reviews Pennie has written across all businesses on Google Maps, not just this one.
Windows installed in 2 houses. Done quickly and efficiently. Had to call about 1 window and they came out next day to fix. Very pleased with whole process.
Price assessment: Reasonable price
Services: General window replacement
Response from the owner · a month ago
Thank you for sharing, Pennie. We're glad your experience with Bristol Windows was a pleasurable one!
Kathy Ripp17 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Bristol was very easy to work with and the whole process went fast and smoothly. Then the office staff was very supportive with questions we had leading up to the install. From the free estimate to install our project took around 1 month is all! Then the windows themselves have been amazing we can already notice the difference in our house!
We are privileged to hear the process was fast and smooth. Noticing a difference in your home already makes this even more rewarding. Thank you, Jalen!
Brad LLocal Guide · 314 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Amazing business to work with. Very accommodating and great communication. Installation was a breeze and fast. Windows are top notch and will plan to have the remainder of our windows replaced they Bristol.
Price assessment: Reasonable price
Services: General window replacement, Casement window installation & replacement
Response from the owner · 3 months ago
We are thrilled to hear about your experience, Seann! We look forward to completing the remainder of your window replacements with Bristol Windows.
Kathy BrownLocal Guide · 15 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
I cannot praise Bristol Windows enough! We ordered replacement windows for our house back in January. We were told they would be ready in May, and they were! The windows were installed this past week by two very capable installers--Kim and Matt. They both worked tirelessly to replace our old windows and install our new windows, which included new trim around the windows. . My husband and I are very pleased with the finished product! Thank you for a job well done!
Response from the owner · 2 years ago
Thank you Kathy. This feedback means so much to our hardworking team. We appreciate you so much!
Mary WilsonLocal Guide · 61 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Like the new windows much, so easy to clean. So much less dust from the road too. Thanks again. M
Price assessment: Reasonable price
Services: General window replacement
Response from the owner · 3 months ago
We appreciate your positive feedback, Mary! It's great to hear that the new windows are making a difference in your home. Your satisfaction is our priority, and we're glad we could assist you. Thank you!
Tyler Bassinger8 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Excellent experience from initial appointment through the installation. We love the quality and functionality of our windows and doors they put in for us, and they’ve made a noticeable difference in the comfort of our home. Highly recommend!
Price assessment: Reasonable price
Services: Sliding glass door installation & replacement, General window replacement, Vinyl window installation & replacement, Custom doors
Response from the owner · 7 months ago
We genuinely love your feedback about our windows and doors installation. Thank you for recommending Bristol Windows!
