Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
Broadview Animal & Bird Hospital logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%56+13.6Value 14%42+5.9Replies to reviews 7%11+0.8Craft & service penalty96−0.4Momentum penalty68−3.2Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCORE

Broadview Animal & Bird Hospital

Parma, OH · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 58 veterinary emergency services · 4.7★ from 588 Google reviews

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Report card

Percentile vs other veterinary emergency services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Broadview Animal & Bird Hospital is better than 65% of veterinary emergency services.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Broadview Animal & Bird Hospital is better than 56% of veterinary emergency services.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Broadview Animal & Bird Hospital is better than 96% of veterinary emergency services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Broadview Animal & Bird Hospital is better than 42% of veterinary emergency services.C
42
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Broadview Animal & Bird Hospital is better than 68% of veterinary emergency services.B
68
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Broadview Animal & Bird Hospital is better than 11% of veterinary emergency services.F
11

Reviews for your job

Customers hired Broadview Animal & Bird Hospital for 2 kinds of job.

Broadview Animal & Bird Hospital for exotic animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Exotic animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Exotic animals”

JackiLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing doctors, and caring staff. They love what they do, and care for your pets

Reasonable priceExotic animals
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was really worried about taking my Senior Rabbit to another provider after his moved to another state, so I'm happy to have found this place. Prices are similar to other vets, but the care was exceptional. I recommend them!

Exotic animals
CarrieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I took my Lovebird (Luna age 3) to Broadview Animal & Bird Hospital today because her mate had bit on the back during mating. Unfortunately Luna succumbed to her injury under anesthesia. Even though my heart is literally shattered in a bazillion pieces, I do appreciate the warmth and compassion the vet had while…

Reasonable priceBirdsExotic animals
Hunter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were pretty quick getting my lizard in. One of the very few places available to help him and treated him wonderfully!

Reasonable priceExotic animals
BriLocal Guide · 152 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I lost my beardie due to an underlying illness and they were incredibly professional and kind. They talked me through the euthanasia process and never once rushed me. I know I’ll never get my boy back but I feel good knowing they are such amazing doctors and staff. Rest easy Hermes. You gave me the best 3 years I could’ve asked for 🖤🦎🖤

Customer photo from Bri's review
Great priceExotic animals
northfield3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Absolutely 5 stars happy with the service at this Vet!! FANTASTIC service. The team took the time to educate us on better lighting and dietary needs for our tortoise while treating her for a “cold”. Not only are they on point with reasonable pricing and professional advice/findings, they REALLY topped it off with…

Customer photo from northfield's review
Reasonable priceExotic animals
CLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The entire staff are so so compassionate, kind with my grumpy old African grey. Very grateful and happy with the care we received here.

Customer photo from C's review
Great priceBirdsExotic animals
EmilyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Staff was incredible - from the front desk to the techs and vets - loved them all

Reasonable priceExotic animals
Teresa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great bird vet

Reasonable priceExotic animals

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 58%Overpriced 14%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Birds11—
Exotic animals9—

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