iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%56+13.6Value 14%42+5.9Replies to reviews 7%11+0.8Craft & service penalty96−0.4Momentum penalty68−3.2Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 16%
4.7★★★★★588 Google reviews · 24 photos
88%five-star reviews
4.49★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Parma animal hospital 4.7 out of 5 based on 588 reviews, with the owner responding to only 6 percent of feedback. Positive comments frequently highlight professional veterinary care, compassionate staff, and long-standing trust for services ranging from routine checkups to complex surgeries and exotic bird treatment. However, several low-star reviews criticize high pricing, alleged lack of consent for specific tests, poor phone accessibility, and unsanitary facility conditions.
Google rating: 4.7 out of 5 from 588 reviews (88% five-star).
Reviews on this page: 589 Google reviews (418 with written comments, 46 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: October 8, 2026.
Service: Veterinary Emergency Service serving Parma, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
This companyVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Broadview Animal & Bird Hospital: 65/100 on this factor. Category median: 72.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Broadview Animal & Bird Hospital: 56/100 on this factor. Category median: 60.C
56
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Broadview Animal & Bird Hospital: 96/100 on this factor. Category median: 92.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Broadview Animal & Bird Hospital: 42/100 on this factor. Category median: 80.C
42
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Broadview Animal & Bird Hospital: 68/100 on this factor. Category median: 100.B
68
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Broadview Animal & Bird Hospital: 11/100 on this factor. Category median: 53.F
11
Bar = this company · dark tick = category median.
Star ratings
589 Google reviews we collected
4.7of 5
5 stars51688%
4 stars275%
3 stars51%
2 stars81%
1 star336%
Praise vs complaints
Phrases our text analysis found in 418 written reviews
91%praise
Praise44991%
Complaints459%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
85%fair
Great price1020%
Reasonable2958%
Overpriced714%
Not sure48%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23548%
Quality & results6513%
Would recommend6213%
Communication408%
Speed & response377%
Price & value367%
Honesty & trust194%
What customers talk about
We read 418 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She gave us so much info and was very patient with us.”
“We questioned the blood results after talking to other vet clinics, and they were very standoffish and unprofessional about the entire situation.”
“Bogus did a wonderful job leading us through this difficult process in a very compassionate and nonjudgmental way.”
“Awful people, money is the drive here not animal care.”
“Quick, knowledgeable, friendly, understanding, I would highly recommend this hospital to everyone!”
“In my honest opinion I would recommend you go to west park animal hospital in Cleveland rather than this place”
“…n pieces, I do appreciate the warmth and compassion the vet had while explaining what had happened to my sweet baby.…”
“Thank you for making our kitties’ visits quick and easy!”
“We called because our pet was very ill and unresponsive.”
“Not only are they on point with reasonable pricing and professional advice/findings, they REALLY topped it off with showing pure COMPASSION and LOVE w…”
“They seem fairly clean, but a bit pricey in my opinion.”
“BABH has been caring for my pets for over 37 years, and I trust no other clinic or vet with their care.”
“Do not trust these Vets.”
People customers mention
Brown49 reviews
Shaw41 reviews
Cunningham18 reviews
Hayes7 reviews
Barath6 reviews
Bogus6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Broadview Animal & Bird Hospital for 2 kinds of job. Pick one to see what they paid and said.
JoeLocal Guide · 843 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Local vet that been around for almost 50 years. Multiple doctors and just about any service you need.
Reasonable priceService not listed
Pam7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
my Sassy (cat) had extensive and unexpected dental procedure. She is very tiny and I was so concerned about anesthesia and the extreme intervention she needed. She is doing wonderfully and purring and playing and eating with a mouth full of sutures. Thanks Dr Brown and B for your incredible care of my little girl. She seems so perky
JackiLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing doctors, and caring staff. They love what they do, and care for your pets
Reasonable priceExotic animals
EricaLocal Guide · 79 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Brown took excellent care of my dog over the years. He has great bedside manner and really cares about the animals he treats.
Gary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Brown performed surgery on Bentley on Wednesday September 2. He is recovering and looks like himself again. THANKS TO ALL AT BROADVIEW ANIMAL AND BIRD. We know Bentley is always in good hands
Reasonable priceService not listed
Tim13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They saved my cat's life. What more can I say. She's doing great now and I'll be forever grateful.
Local vet that been around for almost 50 years. Multiple doctors and just about any service you need.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Joe, we’re proud to have served our community and its pets for so many years. Thank you for recognizing the wide range of care our team provides and for your support! 🐾❤️
Z. L.4 reviewsiTotal number of Google reviews Z. has written across all businesses on Google Maps, not just this one.
my Sassy (cat) had extensive and unexpected dental procedure. She is very tiny and I was so concerned about anesthesia and the extreme intervention she needed. She is doing wonderfully and purring and playing and eating with a mouth full of sutures. Thanks Dr Brown and B for your incredible care of my little girl. She seems so perky
Response from the owner · 3 weeks ago
Pam, we’re so glad Sassy is feeling perky, eating, playing, and purring after such an extensive dental procedure. Thank you for trusting our team with your little girl’s care during such a worrying experience! 🐾❤️
Christine K6 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Amazing doctors, and caring staff. They love what they do, and care for your pets
Price assessment: Reasonable price
Services: Exotic animals
Response from the owner · a month ago
Jacki, we’re so glad you can feel the genuine love and dedication our team brings to caring for your pets. Thank you for your trust and kind words! 🐾❤️
Roman Casciani6 reviewsiTotal number of Google reviews Roman has written across all businesses on Google Maps, not just this one.
Dr. Brown took excellent care of my dog over the years. He has great bedside manner and really cares about the animals he treats.
Response from the owner · a month ago
Thank you, Erica! We're thrilled to hear that Dr. Brown has provided excellent care for your dog. His dedication and compassion for animals truly make a difference. We appreciate your kind words and support!
Gary Kokely1 reviewiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Dr. Brown performed surgery on Bentley on Wednesday September 2. He is recovering and looks like himself again. THANKS TO ALL AT BROADVIEW ANIMAL AND BIRD. We know Bentley is always in good hands
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
We're thrilled to hear that Bentley is recovering well! Dr. Brown and our team strive to provide the best care possible. Thank you for trusting us with Bentley's health, and for your kind words!
Jaclyn Lindquist7 reviewsiTotal number of Google reviews Jaclyn has written across all businesses on Google Maps, not just this one.
Worst experience, do not go there! Overly expensive and not even decent care. It was my first visit with a newly adopted dog, the doctor (Hayes), did not introduce herself and just started examining and giving my dog vaccinations without even briefing me on what she was doing. Then she charged me for bloodwork I did not consent to. I talked to the office manager over a month later after several emails and app chats that were not returned; however, I know these emails were received because one requested an RX which was subsequently called into the pharmacy. The office manager informed me that several things were wrong with my visit such as the vet’s lack of communication/care and I did not receive a proposal prior to care/payment. I only received a minuscule amount back for my troubles even though they treated me an my dog horribly and charged us for products and services for which I did not consent to. The office mgr knew this all occurred bc the office uses AI transcription for visits. When I noted I deserved more for my awful experience, I was told no, I then requested the AI transcription - that request received no response.
Price assessment: Overpriced
Services: Service not listed
Response from the owner · a month ago
Thank you for sharing your feedback. We are saddened to hear that you were disappointed with your experience. Your feedback is very important to us as we continually look for ways to improve the care and service we provide. We always strive to deliver the highest quality care for our patients, with clear communication about recommended services and associated costs.
We appreciate the opportunity to have discussed your visit with you and are here to address any further concerns you may have. Please contact our office directly to speak with our hospital leadership team.
Tim13 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
They saved my cat's life. What more can I say. She's doing great now and I'll be forever grateful.
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Tim, knowing your cat is doing great means everything to us! We’re incredibly grateful we could be there when she needed us most. Thank you for trusting our team with her care! 🐾❤️
