Auto repair shop · Somerville, MA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%44+10.7Value 14%83+11.7Replies to reviews 7%49+3.5Craft & service penalty76−2.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 50 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 4%
4.6★★★★★1,564 Google reviews · 23 photos
87%five-star reviews
4.62★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Broadway Gas & Automotive Car Care Center at a glance
Customers frequently praise the shop for quick state inspections, fair pricing, and honest communication regarding vehicle needs. Recurring themes include efficient service times and helpful staff who explain issues clearly. However, some low-star reviews describe instances of upselling unnecessary repairs, charging for unrequested services like synthetic oil, and unprofessional or rude customer service interactions.
Google rating: 4.6 out of 5 from 1,564 reviews (87% five-star).
Reviews on this page: 1,564 Google reviews (1,148 with written comments, 11 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: October 24, 2026.
Service: Oil Change Service serving Somerville, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Broadway Gas & Automotive Car Care Center: 66/100 on this factor. Category median: 84.B
66
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Broadway Gas & Automotive Car Care Center: 44/100 on this factor. Category median: 76.C
44
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Broadway Gas & Automotive Car Care Center: 76/100 on this factor. Category median: 99.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Broadway Gas & Automotive Car Care Center: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Broadway Gas & Automotive Car Care Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Broadway Gas & Automotive Car Care Center: 49/100 on this factor. Category median: 59.C
49
Bar = this company · dark tick = category median.
Star ratings
1,564 Google reviews we collected
4.6of 5
5 stars1,36787%
4 stars362%
3 stars141%
2 stars131%
1 star1349%
Praise vs complaints
Phrases our text analysis found in 1,148 written reviews
92%praise
Praise1,73492%
Complaints1578%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price3447%
Reasonable3345%
Overpriced57%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response54629%
Staff & attitude50627%
Quality & results28215%
Would recommend1739%
Price & value1689%
Honesty & trust1407%
Communication764%
What customers talk about
We read 1,148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quick and streamlined process only 10 mins if there’s no line!”
“Mike was very helpful, as were the others directing traffic and doing payment, took less than 10 minutes”
“They made me paid for a service I explicitly said I did not want, hit my wife when moving my car, and were generally rude and unprofessional.”
“Micheal and Jose did a great job with my car inspection and helping me fix some issues I had as well!”
“Look at their terrible Yelp reviews, which are less inflated and more accurate- I wish I had.”
“…spection and cleaned off the residue from the Old inspection sticker highly recommend I will definitely be going there every year and if anything is…”
“Wouldn't recommend this place, and I won't be going back.”
“My car failed inspection and they were able to diagnose and fix the issue over the weekend at a very reasonable price.”
“They would over charge you at least a doubled price”
“I always trust them to be honest and solve my issues the best they can.”
“My takeaway here is that either the tech at Broadway royally screwed up, or there is some shady exploitative stuff going on.”
“Dennis at the front is very helpful and willing to explain your issues to you.”
“I ignored it because I needed a repair, but the more I think about it, I should've walked out.”
People customers mention
Dennis65 reviews
Eli44 reviews
Nick39 reviews
Jose33 reviews
Mike22 reviews
Cambridge19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Broadway Gas & Automotive Car Care Center for 8 kinds of job. Pick one to see what they paid and said.
ScoutLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 21 hours ago★★
I got my oil changed, and the price was about what you'd pay anywhere else but it didn't seem like a professional business. I didn't get a call to say my car was done, as they said I would, the tire light is on in my car now, I got charged $5 for "shop supplies" (this is separate charge from parts) and the sticker…
Reasonable priceOil change
Sam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I take my Honda CRV here for service all the time. Prices are fair and reasonable. Always top notch service.
Great priceTiresAuto battery replacementSteering & suspension repair
BrendanLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Went to get my state inspection for my Tesla. Quick and streamlined process only 10 mins if there’s no line!
Great priceVehicle Inspection
Joshua5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Did a state inspection, didn’t have to call and it was done in minutes!! Really nice place
Max3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mike was very helpful, as were the others directing traffic and doing payment, took less than 10 minutes
Vehicle Inspection
SandyLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dennis and his team are great! Got my state inspection done in just 10 minutes. Very friendly, efficient, and professional !
I got my oil changed, and the price was about what you'd pay anywhere else but it didn't seem like a professional business. I didn't get a call to say my car was done, as they said I would, the tire light is on in my car now, I got charged $5 for "shop supplies" (this is separate charge from parts) and the sticker is barely on my window.
If a business that is meant to focus on the details to make sure your vehicle is safe, is not focusing on the details, I'm left to wonder what else they are missing..
Price assessment: Reasonable price
Services: Oil change
Sam Cutrone2 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
