Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Broadway Gas & Automotive Car Care Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%44+10.7Value 14%83+11.7Replies to reviews 7%49+3.5Craft & service penalty76−2.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Broadway Gas & Automotive Car Care Center

Somerville, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.6★ from 1,564 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Broadway Gas & Automotive Car Care Center is better than 66% of oil change services.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Broadway Gas & Automotive Car Care Center is better than 44% of oil change services.C
44
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Broadway Gas & Automotive Car Care Center is better than 76% of oil change services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Broadway Gas & Automotive Car Care Center is better than 83% of oil change services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Broadway Gas & Automotive Car Care Center is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Broadway Gas & Automotive Car Care Center is better than 49% of oil change services.C
49

Reviews for your job

Customers hired Broadway Gas & Automotive Car Care Center for 8 kinds of job.

Broadway Gas & Automotive Car Care Center for a/c installation & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C installation & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 16

All 9 Google reviews tagged “A/C installation & repair”

DanielLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been going here for years, and they're amazing! Knowledgeable mechanics and services at good prices.

A/C installation & repairBrakesAir conditioning
Edward1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have known Nick and Dennis for some time and they always take great care of my vehicles. Their technicians are knowledgeable and great at what they do and Nick and Dennis are awesome. I highly recommend this shop to anyone with vehicle repair or maintenance needs.

A/C installation & repairAuto A/C rechargeAuto brake repair
NathanLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have been getting my car serviced at Broadway Gas for 4 years - Nick and Dennis are honest, take time to explain what’s going on with the car, and always deliver repairs in a very timely fashion. Highly recommend

A/C installation & repairAuto emissions testingBrakes
AnneLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent service, personable, pleasant, accomodating and professional. They do not have a waiting area so Dennis had Jose drive me home which is about five minutes from the garage. When service was done I was picked up at home. A smooth and painless process. I will be having my regular service done there from now on. I highly recommend them.

A/C installation & repairGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Natalie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Nick and his team provide exceptional service. They work around the clock to fit their customers schedules, have always made time to squeeze me in, and are very fair and honest when it comes to diagnosing/repairing. As a 24 year old woman who is clueless about all things car related, I am so glad to have a local, trustworthy place to go!

A/C installation & repairGeneral repairs & maintenanceTires+ Quality+ Professionalism
J.Local Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great customer service and mechanics!

A/C installation & repairBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
kelly3 years ago★★★★★

Rating only, no written review.

A/C installation & repair
KatieLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C installation & repairAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
L5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C installation & repairBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 45%Overpriced 7%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Vehicle Inspection191—
Vehicle safety inspection126—
General repairs & maintenance65—
Tires53—
Oil change52—
Brakes44—
Auto engine diagnostic19—
Wheel alignment17—

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