How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%44+10.7Value 14%83+11.7Replies to reviews 7%49+3.5Craft & service penalty76−2.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCOREBroadway Gas & Automotive Car Care Center
Somerville, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.6★ from 1,564 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Broadway Gas & Automotive Car Care Center for 8 kinds of job.
Broadway Gas & Automotive Car Care Center for oil change
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I got my oil changed, and the price was about what you'd pay anywhere else but it didn't seem like a professional business. I didn't get a call to say my car was done, as they said I would, the tire light is on in my car now, I got charged $5 for "shop supplies" (this is separate charge from parts) and the sticker…
Dennis and his team did a great job with my car. They are professional, kind, and clear. I appreciate their quick and great service!
Took my car in for an oil change here because I had previously had a great experience at this shop. Reasonably priced, especially compared to Valvoline. But this time I got a call telling me my engine was misfiring and my battery wasn't charging. They quoted me in the thousands for a new alternator (not even the…
Dropped my car off for an oil change with about 60k miles. The previous oil change sticker didn't say it used synthetic oil. The staff decided to use synthetic without asking us and then charge $100+ for an oil change. Highly recommend going a block down to Foreign Auto Center and avoid this place.
Undoubtedly the best mechanic shop in the area. Great people who took complete care of my card situation. Will always come back for anything that I need to get done for my car.
My husband got our car inspected & oil changed here some time ago. First of all, the check engine light turned on after they did the work and they said it would turn off after some time, but it has remained on ever since. More egregiously, I was driving the car the afternoon after it was inspected and while sitting…
Denis and Jack are great! Highly recommend!
I have known Nick and Dennis for some time and they always take great care of my vehicles. Their technicians are knowledgeable and great at what they do and Nick and Dennis are awesome. I highly recommend this shop to anyone with vehicle repair or maintenance needs.
Quick and friendly service!
Amazing service as always. Highly recommended!
Dennis told me my brake pads were gone and I needed new ones urgently before I start braking with my calipers. He also made it seem like whoever was servicing me before was extremely negligent. When asked if they actually measured them, he answered that they did, and the pads were less than 2 mm. Quoted me a…
Fast service and friendly staff
Fast, quality and SO convenient
The team over at Broadway Gas & Auto is our go-to for car maintenance and inspections. They always get us in and out quickly, and at a great price. The guys here have many years of experience and it shows in their honesty, the quality of their work, and the way they approach customer service.
Great work, helpful staff!
Reliable + easy access, have always kept the car in great shape over 4 years!
Competence, care,professionalism, great customer service every time. I’ve been coming to Broadway for years and I ‘be been always satisfied.
guys here are always professional and friendly, Eli, does the state inspection, he is a great dude!!!! definitely recommend this place to anyone, they got gas too
They spent a day diagnosing the problem and it was a subtle problem. They also did extensive work a year earlier because I had let a strut problem persist too long
Good service! They are quick and have fair prices. Oil change, breaks, tires, mass registration and some other services.
Excellent service, personable, pleasant, accomodating and professional. They do not have a waiting area so Dennis had Jose drive me home which is about five minutes from the garage. When service was done I was picked up at home. A smooth and painless process. I will be having my regular service done there from now on. I highly recommend them.
They quoted me $65 for an oil change and charge $80. They also left my car idling for 45 minutes while I was coming to pick it up. I found it running with the A/C blasting and the window open. Some rain got in as well, though it luckily does not seem to have damaged the electronics.
Great service and welcoming people. No complaints on my end
I went to broadway gas because it’s close to my work after my dealership told me I needed $6,000 of work and they almost convinced me I HAD to buy a new car because it was so bad. These guys did all the work except the things they said I didn’t need, for $2,000. The owner is also very nice and tries hard to…
I love these guys! Nick the owner is very professional and does whatever he can to make my experience a pleasant one. The car is always finished on time and fixed right the first time. Wendall is very knowledgeable and a great mechanic he listens to the customer and diagnosed my brake problem and fixed it without…
It was great. Dennis was very nice and helpful.
The car looks great and drives well! Very fast and cordial customer service.
I found out about this place through a friend. Great service! I don’t know much about cars and they took the time to educate me about everything. The staff is very welcoming and friendly. I could feel the difference within seconds of driving my car how much better it was. Never thought I would say this but looking…
Great customer service and mechanics!
Nick was awesome! Super friendly and gets the job done. Efficient and effective.
Great service! Certainly, great people too!
I chose Broadway Gas and Auto because of the excellent reviews on Google, and I wasn't disappointed. I had been putting off maintenance on my car due to the pandemic and of course $$$. I knew I'd have a bit of work I'd need done so I wasn't surprised when I had a list of suggestions from the mechanic and owner. They…
Oil change was fine. Failed inspection for nitpicking such as cosmetic damage to the body.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Vehicle Inspection | 191 | — |
| Vehicle safety inspection | 126 | — |
| General repairs & maintenance | 65 | — |
| Tires | 53 | — |
| Oil change | 52 | — |
| Brakes | 44 | — |
| Auto engine diagnostic | 19 | — |
| Wheel alignment | 17 | — |
