Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Broadway Gas & Automotive Car Care Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%44+10.7Value 14%83+11.7Replies to reviews 7%49+3.5Craft & service penalty76−2.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Broadway Gas & Automotive Car Care Center

Somerville, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.6★ from 1,564 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Broadway Gas & Automotive Car Care Center is better than 66% of oil change services.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Broadway Gas & Automotive Car Care Center is better than 44% of oil change services.C
44
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Broadway Gas & Automotive Car Care Center is better than 76% of oil change services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Broadway Gas & Automotive Car Care Center is better than 83% of oil change services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Broadway Gas & Automotive Car Care Center is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Broadway Gas & Automotive Car Care Center is better than 49% of oil change services.C
49

Reviews for your job

Customers hired Broadway Gas & Automotive Car Care Center for 8 kinds of job.

Broadway Gas & Automotive Car Care Center for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 24

All 17 Google reviews tagged “Wheel alignment”

tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service as always. Highly recommended!

General repairs & maintenanceOil changeSteering & suspension repair
Drake6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team over at Broadway Gas & Auto is our go-to for car maintenance and inspections. They always get us in and out quickly, and at a great price. The guys here have many years of experience and it shows in their honesty, the quality of their work, and the way they approach customer service.

BrakesGeneral repairs & maintenanceOil change
Ahmed9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service and wonderful customer service… thank you guys. Happy holidays..

General repairs & maintenanceTiresWheel alignment
Samia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nick and the guys at Broadway guys are definitely easy to work with. I came in to get my tires replaced and was in and out of there in a few hours. They took the time to explain everything and I felt really appreciated. Definitely going back

TiresWheel alignment
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They spent a day diagnosing the problem and it was a subtle problem. They also did extensive work a year earlier because I had let a strut problem persist too long

BatteryGeneral repairs & maintenanceOil change
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I've been going to Broadway Gas for all my service for a long time. They’re always honest and professional. Highly recommend them.

Wheel alignment+ Punctuality+ Professionalism+ Value
SchuylerLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I really appreciated the honesty, speed, and technical knowledge made clear in my two transactions with this shop. Friendly customer service; not trying to screw you over, thorough, and helpful. I'll definitely be coming back here for future car issues.

Auto engine diagnosticGeneral repairs & maintenanceTires+ Value
J.Local Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great customer service and mechanics!

A/C installation & repairBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
Shang-Feng3 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceWiper blade installationVehicle safety inspection
Liandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Wheel alignment
Allison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

TiresVehicle InspectionWheel alignment
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

TiresWheel alignment
MalaLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oil changeTiresWheel alignment+ Professionalism
Benjamin5 years ago★★★★★

Rating only, no written review.

BrakesExhaustTires+ Punctuality+ Quality+ Professionalism
samuel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★

Rating only, no written review.

TiresWheel alignment− Punctuality− Quality
L11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
L5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C installation & repairBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 45%Overpriced 7%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Vehicle Inspection191—
Vehicle safety inspection126—
General repairs & maintenance65—
Tires53—
Oil change52—
Brakes44—
Auto engine diagnostic19—
Wheel alignment17—

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