HVAC contractor · New Bedford, MA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%97+13.7Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★132 Google reviews · 23 photos
96%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$317typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Brodeur & Sons 4.9 out of 5 stars based on 132 reviews, with the owner responding to all feedback. Customers frequently praise the company for prompt phone responses, punctual arrivals, and knowledgeable technicians who handle HVAC installations, repairs, and oil deliveries professionally. Pricing is generally described as reasonable, and staff are noted for being friendly and communicative. One recurring criticism involves a maintenance service failing to detect a malfunctioning unit, leading to additional charges and dissatisfaction regarding the company's ownership status.
Google rating: 4.9 out of 5 from 132 reviews (96% five-star).
Reviews on this page: 132 Google reviews (104 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Drain Cleaning Service serving New Bedford, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Brodeur & SonsDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brodeur & Sons: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brodeur & Sons: 94/100 on this factor. Category median: 92.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brodeur & Sons: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brodeur & Sons: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brodeur & Sons: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
132 Google reviews we collected
4.9of 5
5 stars12796%
4 stars43%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 104 written reviews
98%praise
Praise18498%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3134%
Reasonable5359%
Overpriced22%
Not sure44%
$317-37% vs typical drain cleaning services
Middle half of what 64 customers paid ($161–$529) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5328%
Speed & response4625%
Quality & results3117%
Would recommend2413%
Price & value169%
Honesty & trust116%
Communication63%
What customers talk about
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…and nobody gets back to you, I was pleasantly surprised, she was very polite and helpful and told me they had a cancellation and could be here shortly…”
“I called and someone answered the phone promptly which is rare in today’s world, many places you call you have to leave a message and nobody gets back…”
“Kyle came and did a great job, answered any questions I had and did a thorough job, I was extremely impressed and highly recommend Brodeur and Son’s…”
“…preseason maintenance call for $250 did not detect the upstairs unit not working one week later when she turned the AC on for the first time.…”
“…uestions I had and did a thorough job, I was extremely impressed and highly recommend Brodeur and Son’s to everyone.…”
“…duled day of service, everyone was helpful, clear, professional, and fair.…”
“Always reliable When they say they will do something, they follow thru.”
“On time, very professional, listened to and answered all my concerns”
People customers mention
Kyle3 reviews
Jeff3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brodeur & Sons for 6 kinds of job. Pick one to see what they paid and said.
Martin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I called and someone answered the phone promptly which is rare in today’s world, many places you call you have to leave a message and nobody gets back to you, I was pleasantly surprised, she was very polite and helpful and told me they had a cancellation and could be here shortly. Kyle came and did a great job,…
Paid $200–400Reasonable priceHeating system maintenance
Emily8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had a cleaning and service of my natural gas heating system.A very nice young man came at the appointed time and did a thorough job. I’ve used company another time and had a similar experience. Very reasonable price. Would recommend!
Paid $1–200Reasonable priceHeating system maintenance
Susan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience from beginning to end. From the initial phone call to inquire about their HVAC maintenance service to the promptly scheduled day of service, everyone was helpful, clear, professional, and fair. Highly recommend this company!
Paid $1–200Reasonable priceHVAC system maintenance
Timothy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Kyle was prompt, friendly and gave us great service. Kim, the best female employee, is always cheery and helpful on the phone. Highly recommend Brodeur
Paid $1–200Great priceHeating system maintenanceService not listed
Ziobro1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I have been a customer of Brodeur&Sons for several years now and am pleased with their prompt deliveries and repair service. Friendly and responsive.
Paid $200–300Great priceHeating system maintenance
Joe6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I called and someone answered the phone promptly which is rare in today’s world, many places you call you have to leave a message and nobody gets back to you, I was pleasantly surprised, she was very polite and helpful and told me they had a cancellation and could be here shortly. Kyle came and did a great job, answered any questions I had and did a thorough job, I was extremely impressed and highly recommend Brodeur and Son’s to everyone. Thanks so much for the great service both the office and Kyle.
Price assessment: Reasonable price
Price: $200–400
Services: Heating system maintenance
Response from the owner · a day ago
Martin, thank you for the wonderful review. We’re so glad our office answered promptly and that Kyle provided thorough, polite, and helpful service, we truly appreciate your recommendation.
Frank Hand6 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Had a cleaning and service of my natural gas heating system.A very nice young man came at the appointed time and did a thorough job. I’ve used company another time and had a similar experience. Very reasonable price. Would recommend!
Price assessment: Reasonable price
Price: $1–200
Services: Heating system maintenance
Response from the owner · a week ago
We appreciate your repeat trust, Emily, and your recommendation. It’s wonderful to know our technician arrived on time, performed a thorough job, and provided good value.
Michael Hudon7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Have used Brodeur for many years for our HVAC installation and repairs, also have used them for oil delivery. Always accommodating and reliable. Technicians knowledgeable and work completed in a timely manner. From our needs and experiences with this company would recommend
Price assessment: Reasonable price
Services: HVAC system maintenance
Response from the owner · 10 months ago
Thank you for your continued trust in our services and for the recommendation! We're glad to hear you've had positive experiences with our team.
Emelia Mendes3 reviewsiTotal number of Google reviews Emelia has written across all businesses on Google Maps, not just this one.
Excellent service I wouldn’t hesitate to call them to service you off. Heating System should be at 10 star.
Response from the owner · 2 weeks ago
Thank you, Emelia, for the fantastic 5-star review. We’re thrilled the heating system felt like a 10-star experience and appreciate your recommendation.
Jason Falk4 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Great experience from beginning to end. From the initial phone call to inquire about their HVAC maintenance service to the promptly scheduled day of service, everyone was helpful, clear, professional, and fair. Highly recommend this company!
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 2 weeks ago
Thank you, Susan, for the wonderful feedback. We’re glad the scheduling and service met your expectations and appreciate your recommendation.
Timothy Lee9 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Kyle was prompt, friendly and gave us great service. Kim, the best female employee, is always cheery and helpful on the phone. Highly recommend Brodeur
Price assessment: Great price
Price: $1–200
Services: Heating system maintenance, Service not listed
Response from the owner · 9 months ago
Thank you, Timothy. We’re glad our automatic oil delivery and team members like Dennis and Kim make service easy for you, and we appreciate the recommendation.
Ziobro DM House 20231 reviewiTotal number of Google reviews Ziobro has written across all businesses on Google Maps, not just this one.
I have been a customer of Brodeur&Sons for several years now and am pleased with their prompt deliveries and repair service. Friendly and responsive.
Price assessment: Great price
Price: $200–300
Services: Heating system maintenance
Response from the owner · 10 months ago
Thank you for being a loyal customer and for your kind words! We're glad to hear you're satisfied with our service and look forward to continuing to assist you.
