Experts Reviews · Company report
Brodeur & Sons logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%97+13.7Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Brodeur & Sons

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 132 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brodeur & Sons is better than 94% of drain cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brodeur & Sons is better than 94% of drain cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brodeur & Sons is better than —% of drain cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brodeur & Sons is better than 97% of drain cleaning services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brodeur & Sons is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brodeur & Sons is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Brodeur & Sons for 6 kinds of job.

Brodeur & Sons for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$406
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 30 Google reviews tagged “HVAC system maintenance”

Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Quick response. Good service. Friendly staff.

Paid $1–200Reasonable priceHVAC system maintenance
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Have used Brodeur for many years for our HVAC installation and repairs, also have used them for oil delivery. Always accommodating and reliable. Technicians knowledgeable and work completed in a timely manner. From our needs and experiences with this company would recommend

Reasonable priceHVAC system maintenance
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

They’re always on time and professional!

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenance
Susan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great experience from beginning to end. From the initial phone call to inquire about their HVAC maintenance service to the promptly scheduled day of service, everyone was helpful, clear, professional, and fair. Highly recommend this company!

Paid $1–200Reasonable priceHVAC system maintenance
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

First time we have used them. Great experience so far!

Not sureHVAC system maintenance
Steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great Service

Reasonable priceHVAC system maintenance
Joseph9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I've been using Brodeur for heating and cooling maintenance and service for 10 years, and couldn't be happy. When I call someone answers, they show up when they say they will, and all the techs are professional and extremely knowledgeable. Most recently Shane helped me get my AC going again, and helpfully explained…

HVAC system repairHVAC system maintenanceA/C system maintenance
jinny9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a furnace cleaning . The two young men arrived on time. I was called 30 mins ahead of arrival and they did a nice job. Polite and prompt ! Would definitely use their services again !

Paid $200–400Reasonable priceHVAC system maintenance
MLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always prompt, courteous, and reasonable. Will certainly use again. Recommend for your HVAC needs.

Reasonable priceHVAC system maintenance
Diane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kim (in the office), Shane, and Kyle did a fantastic job. They definitely went “above and beyond!” Not only are they well skilled, they are very kind individuals! Definitely 5 stars!

Paid $100–200Great priceHVAC system maintenance
George7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brodeur and sons is our family's service company. Has been as long as i can remeber.

Great priceHVAC system repairHVAC system maintenance
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The men showed up when expected and had work completed on time. They were very professional and efficient. We will continue to have this company take care of our system.

Great priceHVAC system maintenance
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★

Jeff the manager is great but the lady in office has a bad attitude

Great priceHVAC system maintenance
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

My furnace stopped working this past Sunday night during a snowstorm. I called the emergency service number and spoke with the manager Jeff. He was very responsive an arrived the next morning after I had my driveway plowed. Jeff did a great job getting everything done including an oil delivery.

Reasonable priceHVAC system maintenance
JustinLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Deliveries are always quick and service has been outstanding.

Great priceHVAC system maintenanceHeating system repair
Kate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Love the hometown feel of this business. Called my order in for an oil delivery. It was delivered as promised the next day. I've been with this company for years. I get my oil and I have my furnace serviced and cleaned by their technicians. A few months ago, I had them send a technician to clean my furnace. He was…

Paid $100–200Reasonable priceHVAC system maintenanceHeating system maintenance
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My family has been loyal customers of Brodeur since my grandparents bought our home in 1958. They never EVER let us down and we wouldn’t consider ever using anyone else. Reliable, friendly service. 5 stars.(The pic I included is taped inside our linen closet, with my late Grandmother’s handwriting on it.)

Customer photo from Christine's review
Great priceHVAC system maintenanceA/C system maintenance
Steven1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent service , I would highly recommend this company.

Paid $100–200Reasonable priceHVAC system maintenance
Jan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Our family has been using Brodeurs oil company for over 62 years. Always have been very please with delivery and repair services that they have provided for our family. They are very reliable. JayBee

Paid $300–400Reasonable priceHVAC system repairHVAC system maintenance
Ryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I just bought a house and have oil for the first time. With it all being new to me, Brodeur & Sons was beyond helpful, taking the time to make sure I got all of the information I needed to care for my heating system. After they serviced the furnace I could literally tell it was running more efficiently immediately.…

Great priceHVAC system maintenance
Roderick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I discovered a leak in my heating oil tank which had 270 gallons of oil in it and within 24 hours the tank was pumped out old tank taken out new tank put in oil put back in cleaned up like nothing ever happened. Fantastic service.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceService not listed
Ron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Shane was absolutely great to work with and was very knowledgeable. Kim is amazing and was extremely helpful in getting everything organized and scheduled. A delight to work with everyone.

Paid $100–200Great priceHVAC system maintenance
Helen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

reliable and responsive

Reasonable priceHVAC system maintenance
LaurieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

It was easy to book with Kim and CJ was super patient with my 84+ yo tenants. He even returned later to ease their nerves about turning on the newer heater.

Reasonable priceHVAC system maintenance
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

On time, efficient and friendly

OverpricedHVAC system maintenance
Stephen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Heat wouldnt kick in. These guys were here in no time. Been a customer 20 years. They know their stuff

Paid $100–200Reasonable priceHVAC system maintenance
PaulLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service. Shane is great. Very happy with everything. Thank you!

HVAC system repairHVAC system maintenance
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable priceHVAC system maintenance
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Rating only, no written review.

Paid $200–300Great priceHVAC system maintenance
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $100–200Great priceHVAC system maintenance

Price

$317-37% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 59%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance30$37–$406
Heating system maintenance25$54–$454
HVAC system repair11$161–$654
Heating system repair9$429–$1.4k
A/C system maintenance6$54–$457
Thermostat repair2—

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