Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Brodeur & Sons logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%97+13.7Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Brodeur & Sons

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 132 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brodeur & Sons is better than 94% of drain cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brodeur & Sons is better than 94% of drain cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brodeur & Sons is better than —% of drain cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brodeur & Sons is better than 97% of drain cleaning services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brodeur & Sons is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brodeur & Sons is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Brodeur & Sons for 6 kinds of job.

Brodeur & Sons for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$654
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “HVAC system repair”

Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I have used Brodeur and sons for years and have always had a great experience. This was no different. I had my HVAC system replaced on a very hot day. Shane and Kyle were professional and extremely knowledgeable. Kim was instrumental in guiding me through the process. Every-time I called, she would answer my…

Paid $2,000+Great priceHVAC system repair
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everyone was amazing start to finish. Kim was so nice and very helpful. She had a tech over to my grandmothers house the very next day. During a heat wave! The 2 techs that showed up were professional and courteous. Great company all around!

Paid $200–400Great priceHVAC system repair
Joseph9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I've been using Brodeur for heating and cooling maintenance and service for 10 years, and couldn't be happy. When I call someone answers, they show up when they say they will, and all the techs are professional and extremely knowledgeable. Most recently Shane helped me get my AC going again, and helpfully explained…

HVAC system repairHVAC system maintenanceA/C system maintenance
Yvette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My second floor AC was blowing only hot air so I called to get it fixed. The two men figured out the problem, replaced the part and the system was back. It took only a short time.

Paid $200–400Not sureHVAC system repair
George7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brodeur and sons is our family's service company. Has been as long as i can remeber.

Great priceHVAC system repairHVAC system maintenance
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service and staff Thank you for getting Heating Fuel delivered right after a very bad Blizard.

Paid $600–700Reasonable priceHVAC system repairService not listed
g11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Very professional company, with great friendly customer service representative (Kim) and on-time oil delivery, when scheduled. They have been responsive, provided technical services to our furnace and hvac issues. Very pleased with this company.

HVAC system repairThermostat repairHeating system maintenance
Jan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Our family has been using Brodeurs oil company for over 62 years. Always have been very please with delivery and repair services that they have provided for our family. They are very reliable. JayBee

Paid $300–400Reasonable priceHVAC system repairHVAC system maintenance
Roderick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I discovered a leak in my heating oil tank which had 270 gallons of oil in it and within 24 hours the tank was pumped out old tank taken out new tank put in oil put back in cleaned up like nothing ever happened. Fantastic service.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceService not listed
PaulLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service. Shane is great. Very happy with everything. Thank you!

HVAC system repairHVAC system maintenance
Gerard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Rating only, no written review.

Paid $400–500Reasonable priceHVAC system repair

Price

$317-37% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 59%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance30$37–$406
Heating system maintenance25$54–$454
HVAC system repair11$161–$654
Heating system repair9$429–$1.4k
A/C system maintenance6$54–$457
Thermostat repair2—

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