Experts Reviews · Company report
Brodeur & Sons logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%97+13.7Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Brodeur & Sons

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 132 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brodeur & Sons is better than 94% of drain cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brodeur & Sons is better than 94% of drain cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brodeur & Sons is better than —% of drain cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brodeur & Sons is better than 97% of drain cleaning services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brodeur & Sons is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brodeur & Sons is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Brodeur & Sons for 6 kinds of job.

Brodeur & Sons for heating system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$454
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Heating system maintenance” · showing 20

Martin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

I called and someone answered the phone promptly which is rare in today’s world, many places you call you have to leave a message and nobody gets back to you, I was pleasantly surprised, she was very polite and helpful and told me they had a cancellation and could be here shortly. Kyle came and did a great job,…

Paid $200–400Reasonable priceHeating system maintenance
Frank6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Knowledgeable, Friendly, Prompt. Excellent Service.

Reasonable priceHeating system maintenance
Emily8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Had a cleaning and service of my natural gas heating system.A very nice young man came at the appointed time and did a thorough job. I’ve used company another time and had a similar experience. Very reasonable price. Would recommend!

Paid $1–200Reasonable priceHeating system maintenance
Timothy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Kyle was prompt, friendly and gave us great service. Kim, the best female employee, is always cheery and helpful on the phone. Highly recommend Brodeur

Paid $1–200Great priceHeating system maintenanceService not listed
Ziobro1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I have been a customer of Brodeur&Sons for several years now and am pleased with their prompt deliveries and repair service. Friendly and responsive.

Paid $200–300Great priceHeating system maintenance
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

On time, very professional, listened to and answered all my concerns

Reasonable priceHeating system maintenance
Alex5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Expert service at a reasonable price. Very nice people who take care of their customers. From the people who answer phones to the guys who do the work nothing but positive attitude and expertise. Highly recommend to anyone.

Paid $200–400Reasonable priceHeating system repairHeating system maintenance
Patti2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience with Brodeur & Sons The tech was very helpful explaining everything We would definitely use their services in the future!

Paid $1–200Not sureHeating system maintenance
EllenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Brodeur and sons has been a great company to work with. They are accessible by phone! No “your call will is very important to us” long wait. They respond to my calls about servicing my furnace and offer a monthly year round budget that helps!

Paid $100–200Not sureHeating system repairHeating system maintenance
Michele4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My family have been customers since the 60s. Excellent service!

Reasonable priceHeating system repairHeating system installationHeating system maintenance
Roberta6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Brodeur & Sons came to the rescue just before the storm. My oil was too low , and they got to me just in time. By

Paid $1–100Reasonable priceHeating system maintenance
Jane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We get our oil through Brodeur & Sons, and they also service our heating system. They do a great job of providing oil on time and maintaining our furnace. Would highly recommend.

Paid $300–400Reasonable priceHeating system maintenanceService not listed
DavidLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The Brodeur staff is terrific! They are friendly, skilled, and consistently able to solve any challenges we have experienced.

Paid $200–300Reasonable priceHeating system repairHeating system maintenance
Jeffrey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Above and beyond customer service. Friendly, communicative, and honest. I ran out of oil and oil pipe was snowed in and they came back around same day to make sure I had oil on another cold night. Thanks Brodeur!!

Paid $500–600Reasonable priceHeating system maintenanceService not listed
Jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I've been a customer of Brodeur & Sons for many years. I get my home heating oil from them, and also have their technicians service my boiler every year. I absolutely recommend them.

Reasonable priceHeating system maintenance
Kate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Love the hometown feel of this business. Called my order in for an oil delivery. It was delivered as promised the next day. I've been with this company for years. I get my oil and I have my furnace serviced and cleaned by their technicians. A few months ago, I had them send a technician to clean my furnace. He was…

Paid $100–200Reasonable priceHVAC system maintenanceHeating system maintenance
g11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Very professional company, with great friendly customer service representative (Kim) and on-time oil delivery, when scheduled. They have been responsive, provided technical services to our furnace and hvac issues. Very pleased with this company.

HVAC system repairThermostat repairHeating system maintenance
Wendy17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service. Honest, fast, thorough.

Paid $600–700Reasonable priceHeating system maintenance
Dotti1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I’ve been a customer of Brodeur Oil for over 20 years. Office is always very courteous and friendly. Oil delivered on time by professional and friendly driver. Yearly maintenance is done professionally also

Paid $400–500Reasonable priceHeating system repairHeating system maintenanceService not listed
sean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They have been my oil service and service my boiler.

Reasonable priceHeating system repairHeating system maintenance

Show more heating system maintenance reviews (5 more) →

Price

$317-37% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 59%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance30$37–$406
Heating system maintenance25$54–$454
HVAC system repair11$161–$654
Heating system repair9$429–$1.4k
A/C system maintenance6$54–$457
Thermostat repair2—

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