Assisted living facility · Mount Clemens, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%68+16.5Value 14%72+10.2Replies to reviews 7%64+4.5Momentum penalty92−0.8Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 36 nursing homesiPosition by Experts Score among all companies we track in this category. · better than 46%
4.8★★★★★112 Google reviews · 17 photos
95%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Brookdale Utica holds a 4.8 out of 5 rating based on 112 Google reviews, with the owner responding to 16 percent of them. Reviewers frequently praise the facility’s cleanliness, professional and compassionate staff, and social activities that keep residents engaged. They also note that medication administration and nursing care are handled attentively, providing families with peace of mind regarding their loved ones' well-being. A recurring criticism from lower-rated reviews concerns the memory care unit, where visitors reported that tours focused on assisted living rather than memory care, and that the unit lacked specialized nursing support and nutritionists.
Google rating: 4.8 out of 5 from 112 reviews (95% five-star).
Reviews on this page: 112 Google reviews (109 with written comments, 4 with photos).
Owner responses: the business replied to 16% of reviews.
Most recent review: October 15, 2026.
Service: Nursing Home serving Mount Clemens, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other nursing homes
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Brookdale UticaNursing Homes median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brookdale Utica: 86/100 on this factor. Category median: 82.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brookdale Utica: 68/100 on this factor. Category median: 71.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brookdale Utica: 72/100 on this factor. Category median: 81.B
72
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brookdale Utica: 92/100 on this factor. Category median: 100.A
92
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brookdale Utica: 64/100 on this factor. Category median: 71.B
64
Bar = this company · dark tick = category median.
Star ratings
112 Google reviews we collected
4.8of 5
5 stars10695%
4 stars22%
3 stars00%
2 stars11%
1 star33%
Praise vs complaints
Phrases our text analysis found in 109 written reviews
93%praise
Praise14993%
Complaints127%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable770%
Overpriced00%
Not sure330%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7949%
Would recommend4125%
Speed & response149%
Communication85%
Honesty & trust85%
Quality & results74%
Price & value42%
What customers talk about
We read 109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is caring and compassionate, hardworking, and treat residents with kindness.”
“…unresponsive with a simple response to an inquiry call is extremely unprofessional and a red flag in my opinion to leave any person in memory care.…”
“I would recommend it for anyone to have their family members there when needed.”
“The staff are very friendly and responsive and the community is always clean!”
“A facility with 2 coordinators who are unresponsive with a simple response to an inquiry call is extremely unprofessional and a red flag in my opinion…”
“The staff here are incredible—kind, friendly, communicative, and truly attentive to her needs.”
“I was worried about how she would adjust, but after 9 months, I can honestly say it was the right choice.”
“Brookdale Utica's memory care senior living has far exceeded my expectations.”
“If you must make the worst decision of your life to have to put a family member in a memory care facility, look no further than Brookdale of Utica.”
“The care is first rate and competitively priced.”
“The only drawback it is pricey if you are fully dependant.”
People customers mention
Care24 reviews
Mom17 reviews
Claudia9 reviews
Dad6 reviews
Flori6 reviews
Nicole5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDawn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brookdale of Utica is a wonderful assisted living facility. The staff is caring and compassionate, hardworking, and treat residents with kindness. The facility is always clean. I would recommend this facility for senior living.
Not sure
AAnthony2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Brookdale assisted living is a great facility and nice home for Mom. The staff is kind and professional. Mom is happy living at Brookdale. They keep her busy.
Reasonable price
LLinda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very kind to my mother and knowledgeable care. All personnel very professional and friendly.
Reasonable price
BBecky6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The staff is fantastic and very professional . They are always helpful and patient with my family member . The facility is always neat and clean . Highly recommend Brookdale , Utica .
Reasonable price
CCheryl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The staff are all very friendly and caring. Brookdale is very clean and pleasant place. I would recommend it for anyone to have their family members there when needed. It will give you peace of mind, knowing that your loved one is being taken care of.
Reasonable price
LLaura4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The nursing at this community is amazing. Very detailed, passionate about good care and a strong advocate for the residents that call Brookdale their home.
Brookdale of Utica is a wonderful assisted living facility. The staff is caring and compassionate, hardworking, and treat residents with kindness. The facility is always clean. I would recommend this facility for senior living.
Price assessment: Not sure
Response from the owner · a week ago
Thank you, Dawn! Our associates work hard to provide quality care and keep our community clean, so we appreciate your review!
A
Anthony Patrico2 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Brookdale assisted living is a great facility and nice home for Mom. The staff is kind and professional. Mom is happy living at Brookdale. They keep her busy.
Price assessment: Reasonable price
Response from the owner · a month ago
We're glad to hear your mom is happy living in our community, Anthony! That's wonderful. Thanks for sharing.
L
Linda Patrico1 reviewiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
The staff is fantastic and very professional . They are always helpful and patient with my family member . The facility is always neat and clean . Highly recommend Brookdale , Utica .
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Becky! We appreciate your support.
C
Cheryl Rodzik2 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
The staff are all very friendly and caring. Brookdale is very clean and pleasant place. I would recommend it for anyone to have their family members there when needed. It will give you peace of mind, knowing that your loved one is being taken care of.
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you for your kind words, Cheryl! We appreciate it.
L
Laura Kujawski4 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
The nursing at this community is amazing. Very detailed, passionate about good care and a strong advocate for the residents that call Brookdale their home.
Price assessment: Not sure
Response from the owner · 4 months ago
Thank you for the feedback, Laura! Our team works hard to provide quality care to the residents we're lucky to serve. We appreciate you sharing.
J
Jen B.Local Guide · 91 reviewsiTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
My father has been at the Brookdale assisted living side for a few years now. He is on the younger side when it comes to folks in the community, but he does well interacting with his hall mates and enjoys bingo the most. The staff are very friendly and responsive and the community is always clean!
Response from the owner · 4 months ago
Hi Jen, thank you for sharing your experience! We're glad to hear your father feels at home and comfortable with his fellow residents. We work hard to make sure residents and families feel welcome and supported.
A
Arlene Swanson3 reviewsiTotal number of Google reviews Arlene has written across all businesses on Google Maps, not just this one.
The staff at Brookdale Utica are caring and professional. The nursing staff is always available for questions and our father is receiving very good care. Florica at the front desk always greets us with a smile. There are several social events and the residents are very friendly to each other.
Price assessment: Reasonable price
Response from the owner · 4 months ago
We are so glad to hear this feedback, Arlene! Thanks for sharing your positive experience with us.
J
Jennifer B.2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Moving my mom into a memory care facility was one of the hardest decisions I had to make. She has dementia, and due to changes in our family's living situation, it was no longer possible for her to live with a relative. I was worried about how she would adjust, but after 9 months, I can honestly say it was the right choice. Brookdale Utica's memory care senior living has far exceeded my expectations.
Since moving in, my mom has become more social, active, and genuinely happy. She is always smiling, has made new friends, and thrives every day taking part in different activities. It’s been such a relief to see her enjoying her golden years in a safe and supportive environment. The staff here are incredible—kind, friendly, communicative, and truly attentive to her needs. They treat her with dignity and care, and it shows in how comfortable and content she is. There entire team is amazing to work with.
Knowing my mom is so well taken care of gives me peace of mind. I’m grateful every day for the compassion and dedication of the team here and couldn't be happier with my decision.
Response from the owner · 5 months ago
Jennifer, we know the decision to move a loved one into a senior living community can be a difficult one, but we are so glad it was the right choice for your mother! We are happy to know that Brookdale Utica is a good fit for her.
V
Victoria Norried3 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Unfortunately, I have to give this facility a 1 star rating. I toured here with my husband and brother to inquire for my father. At the time, we felt my father needed some extra assistance and wanted to see what facilities had to offer him when the time was right to make the move. We met Brooklyn and Nicole and both were very nice during our tour and answered all of our questions. However, when we felt my father wasn’t quite ready and did not leave a deposit, we were in agreement we would check back in for monthly updates. On the first monthly update, I reached out directly to both Brooklyn and Nicole inquiring about availability and moving forward with the next steps to leave a deposit. I did not receive any replies for 24 hours. I reached back out and was guaranteed I was 2nd in line to be called back and did not receive a call. I told them I would be available the day after next and was unavailable for the rest of the evening - which prompted in multiple texts and a phone call - which I was unavailable to take. I receive another text asking my availability and confirmed another phone call at 1pm the following Friday, which again, did not happen. A facility with 2 coordinators who are unresponsive with a simple response to an inquiry call is extremely unprofessional and a red flag in my opinion to leave any person in memory care. The impression I received was if you’re not serious about moving into Brookdale, they are not serious about your loved one.
Response from the owner · 6 months ago
Hi Victoria, thank you for taking the time to leave us a review. We are sorry to hear you were not happy with the communication efforts from our team. We have shared your review with our community management team for them to review and look into. Thank you.
