How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%27+1.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCOREBrookfield Auto Body and Towing
Hartford, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #104Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 456 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Brookfield Auto Body and Towing for 8 kinds of job.
Brookfield Auto Body and Towing for body & trim
Clear ✕All 67 Google reviews tagged “Body & Trim”
Love this place. They do great work and are great people.
Friendly and informative staff. Work done in a very timely manner and my car rear bumper looks great. Highly recommend Brookfield Auto Body.
It was an absolute pleasure to work with Brookside Auto Body after an unfortunate car accident my sister was involved in. Joe was a true professional and very friendly! They did an amazing job fixing all the damage and would highly recommend them !!!
Great experience great communication … I am very impressed with this AutoBody Shop I would definitely recommend them for your autobody work !!!!
Incredible!!My car is like when I drove her off the showroom, Brookfield made my day!!
Excellent service and customer service.
Great service… great communication… recommended to everyone
Their current location is small and overflowing with cars so it was a little difficult to park but I overheard they will be moving to a new location in 8 months. Alex was extremely helpful and answered all my questions. Great customer service.
My car looks perfect! Everyone over a Brookfield did a great job fixing my little Subaru after a fender bender. It looks as good as new. Well done and thank you!
First and foremost the front lady was awesome I gave it three stars because they need to improve on some stuff the actual damage was fix but there was bolts and nuts laying in trunk so I decided to check everything I have some fasteners missing and broken the trunk handle felled out lucky it felled at home when I…
I would recommend them to everyone! They helped me tremendously this past week and made sure I knew what steps to take after damaging my vehicle. Everyone was polite and quick to answer my questions. 10/10 service!
My car was severely vandalized. I had an option to bring my car to any service provider that my insurance covered. I chose this one. Not only did they repair my vehicle…they held it for me for no extra charge because I was going on a trip. The customer service in this place is amazing and I can honestly see why they…
Fantastic quality of work and excellent communications. 100% recommend them
Five star definitely!
The job was done quickly, professionally, and affordably, and it came out great. Zane and the rest of the staff were great to work with.
I highly recommend Brookfield Auto Body. After a rear-end accident, they arranged my rental car with Enterprise for the duration of the repairs and even handled the return for me. The work was completed on time and to a very high standard. A few months later, I returned for additional work. They answered all my…
Highly recommend Brookfield Auto Body. The staff there made my repair so easy. They arranged with Enterprise for my rental car during the two days the work was being done. I was even able to leave my rental car at the auto body shop upon picking up my own car, they facilitated the return for me. The work was done…
I had them work on my daughter's Camry. They were incredibly quick with the work and the camry came back looking better than when we bought it. Everyone was very kind and thoughtful. My daughter left her wallet in the car and they even went out of there way to find it for her. They fixed the broken parts, repainted,…
I would highly recommend Brookfield Auto. They did a fantastic job with my car
Absolutely the best auto repair, body shop experience I’ve ever had! Brookfield auto body made a stressful situation (got hit by a car and needed extensive repair work) a completely smooth and stress free experience. The staff took care of everything, all I did was call to make the appointment. They handled the…
Can’t lie work came out great, car was done within a week!
Great shop! They got me right in for my oil change and gave me the best price in town!
Been using this shop for years and they never disappoint. They are fair priced and take good care of everyone
Best body shop in town. Zane and Frank are a great team and always get the job done right!
Friendly bunch of guys, did a fantastic job on my truck
It all started with the excellent tow service. The shop went right to work to diagnose and work the problem that was affecting my vehicle. They were great. Would use them again.
After my truck was damaged in a collision, I contacted Zane at Brookfield Auto and he made the process super easy. I was expecting my truck to be in the shop for several weeks, but the repairs were done much quicker than I expected. The work they do over there is fantastic. I got my truck back in better shape than…
Zane is very professional. He did a great job on my car. I highly recommend this auto body shop.
They did an amazing job. Very accommodating, reliable and timely. Zane even helped me take the car seat out. put it in the rental, then back into my car when it was ready. He took the time out or his day twice to help. Everyone there is just genuinely nice.
Great service and nice employee!
I recommend them to anyone!! Polite professional and honest. Zane, Frank and Mike are the best in the business.
Very friendly and resonable
Great experience!! Really friendly and amazing work!
these guys do great work! very professional i would highly recommend these guys for any autobody work!
I have been going to this auto body shop for years and I’m here to tell you,they are fantastic. The work is always excellent and their prices are reasonable. They are now doing some custom work on my Mustang and I can’t wait to see it,because I know it’s going to look absolutely gorgeous. And the staff is with out a…
This is the place to go when you need body work done on your car!! I brought my care here after my accident and I can’t speak highly enough about them! Frank and Zane are truly amazing!!! Their communication was appreciated soooo much and their hard work had my car looking brand new!! If it wasn’t for their…
This is the place you want to take your car to get fixed when it gets wrecked. Reputable body shop that’s been around for 50+ years. Amazing job. My car looks brand new. Great/ friendly customer service. Thank you Mike, Zane & Frank
The best so far, Very friendly people, and fair prices.
They did a fantastic job on my car for the bodywork, highly recommend.
I see why Brookfield was so highly recommended to me. Two relatives had their cars repaired at Brookfield after auto accidents, and were very happy with the service. So, when my car was damaged I remembered the recommendations. I just picked up my car and am very happy with the repairs. The entire process was…
The crew at Brookfield Autobody is second to none. First class business and experts at what they do. Zane and crew were able to fix body work on my van 2 other body shops couldn't. Because of that experience I knew when my door was damaged in an accident exactly where I wanted the insurance to cover my work. Customer service is outstanding.
Someone hit and ran our Highlander. The dealership from whom we purchased the vehicle new recommended Brookfield Auto Body. They are professional, courteous, and did a great job. I highly recommend them.
They did such an amazing job and were so professional. 10 out of 10 recommended going here for any of your car needs!!!
AMAZING! Super great pricing, really nice, kind staff, and owners! Great small talk with the customers as well. Fixed a piece on my bumper, that ripped off in a car wash...So helpful about it!! Now I'm replacing my bumper with them. Having them paint and install a bumper I bought! Not a lot of shops will do this for you!! And again- AWESOME PRICING!
Does good auto body work
I went there to do body work and they took me in last minute, kept me updated on the progress of the job, and dealt with my insurance company on my behalf. The only complaint I have is they left a rag in my trunk and dust on my drivers side visor, and a little on the my back seat. Other than that the employees were all pleasant and welcoming.
Zane and the crew did an amazing job on my truck. Communicated well throughout the process and made it a seamless experience. When i got my truck back it looked better than new! Will definitely go back in the future
Very professional, guys were really nice, and they did great work. We’ve had several cars go through the shop and we’ve always been pleased.
I was so pleased with the body work done on my car. My front end and doors were damaged as a result of a hit and run in a parking lot. Frank and Zane were incredible to work with and assured me they could take care of it. My car looks brand new and I could not be happier. They are true professionals. I would highly recommend them.
They are really good people,responsible and professional.100% recommend
Thank you, Brookfield Auto Body! I was treated with the utmost respect and the entire staff is exceptionally professional. Frank, who handles the front desk, went to bat for me with my insurance company and was able to get my car repaired and painted within a week. I am grateful for their help and I know they stand…
Out of all my experiences with vehicle repairs and dealing with cars, this was the easiest process I’ve had to go through. I was hit by a multiple car pile up and despite the shop being busy, they got right to work on my car, even the insurance adjuster commented on the speed. Some of my parts were back ordered, but…
Great quality work!!! Zane not only provided outstanding prompt work but does it with a very polite customer service. I very highly recommend this business…..
Zane Mike and Frank took care of my baby at Brookfield Auto now they're doing that again I recommend everyone brings their car to Brookfield Auto located in Hartford.
The team there was so amazing, I felt like I was a family member. Frank was my first point of contact and I was very much impressed with him I didn’t need to search any more body repair shop! This was just top notch service! Thanks to Zain as well.
The entire staff here was so professional and went above and beyond the entire time I interacted with them. Frank contacted me so quickly after my first request. I admit I was so surprised by how fast the entire process was! They let me use a loaner car at no cost while my car was being fixed. They were so kind to…
Brookfield was extremely timely with their repair of the vehicle and for a fair price. I would definitely recommend their services.
This family run business was amazing. Not only was the quality of work exceptional (they matched paint and took pride in their work) but they helped me navigate a complicated insurance claim as well as provided me with a ride and rental car assistance. Zane was professional at all times and advocated for me…
Good customer service.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 67 | — |
| Painting | 49 | — |
| Steering & suspension repair | 11 | — |
| Welding | 11 | — |
| Tires | 8 | — |
| Brakes | 6 | — |
| Auto engine diagnostic | 6 | — |
| Oil change | 6 | — |
