Jack Prestage10 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is my absolute favorite tow yard. Amazing staff very kind and helpful.
Brookfield Auto Body and Towing
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%27+1.9Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#104 of 148 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 30%
4.8 ★★★★★ 456 Google reviews · 23 photos
93%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
9%reviews answered by the owner
Oct 2026latest review
Brookfield Auto Body and Towing at a glance
Google reviewers rate Brookfield Auto Body and Towing 4.8 out of 5 based on 456 reviews, with the owner responding to 9 percent of them. Positive feedback frequently highlights friendly staff, timely repairs, and assistance with insurance claims and rental vehicles. However, some low-star reviews criticize incomplete repairs, excessive charges, and poor communication regarding unresolved issues or towing fees.
- Google rating: 4.8 out of 5 from 456 reviews (93% five-star).
- Reviews on this page: 456 Google reviews (323 with written comments, 18 with photos).
- Owner responses: the business replied to 9% of reviews.
- Most recent review: October 5, 2026.
- Service: Auto Repair Shop serving Hartford, Connecticut.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brookfield Auto Body and Towing: 81/100 on this factor. Category median: 87.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brookfield Auto Body and Towing: 73/100 on this factor. Category median: 83.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brookfield Auto Body and Towing: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brookfield Auto Body and Towing: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brookfield Auto Body and Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brookfield Auto Body and Towing: 27/100 on this factor. Category median: 59.D
27
Bar = this company · dark tick = category median.
Star ratings
456 Google reviews we collected
- 5 stars42393%
- 4 stars133%
- 3 stars31%
- 2 stars20%
- 1 star153%
Praise vs complaints
Phrases our text analysis found in 323 written reviews
- Praise51994%
- Complaints336%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1338%
- Reasonable1544%
- Overpriced00%
- Not sure618%
Topic share
How often each topic comes up in the written reviews
- Quality & results14226%
- Staff & attitude14226%
- Would recommend10319%
- Speed & response5911%
- Communication448%
- Price & value367%
- Honesty & trust265%
What customers talk about
We read 323 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“FANTASTIC work and They’re so kind when answering questions and updating”
“I expect repairs to return my vehicle to its pre-accident condition, not a partial repair that leaves damaged or missing components.”
“The team was professional, friendly, and kept me informed throughout the entire repair process.”
“Very rude staff members and a lot of unprofessional people running the show.”
“I highly recommend this body shop to anyone who needs quality work and great customer service!”
“Had my car for forever I do not recommend them at all find someone else these people play nice on the phone but take forever to do shit fr”
“Work done in a very timely manner and my car rear bumper looks great.”
“Great experience great communication … I am very impressed with this AutoBody Shop I would definitely recommend them for your autobody work !”
“Fast turnaround, fair pricing, and excellent customer service ALL around.”
“Poor customer service and overcharges.”
“Very much appreciate the genuine service they have provided!”
“We never do any reviews but anyone going there please think twicely it's totally scam charge you to much then never fixed it please research first then go”
People customers mention
- Zane 19 reviews
- Vanessa 8 reviews
- Mike 7 reviews
- Frank 7 reviews
- Autobody 5 reviews
- Enterprise 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brookfield Auto Body and Towing for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
LisaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We recently needed to use the Hartford location of Brookfield Auto. The service was fantastic. It was like getting a new car back. The staff are very friendly and helpful. They took care of all coordination with the ins company and the rental car company. Kept us pretty well informed. Highly recommend.
Debb6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Friendly and informative staff. Work done in a very timely manner and my car rear bumper looks great. Highly recommend Brookfield Auto Body.
Body & Trim
Caritza5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience with Brookfield Auto Body after my car was damaged in an accident. The team was professional, friendly, and kept me informed throughout the entire repair process. They did an excellent job restoring my car—it looks fantastic and feels like new again. The work was completed carefully and on…
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They did an excellent job and detailed the interior w/o charge. They also handled all of the headaches with the insurance company.
Great priceService not listed
Karin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
It was an absolute pleasure to work with Brookside Auto Body after an unfortunate car accident my sister was involved in. Joe was a true professional and very friendly! They did an amazing job fixing all the damage and would highly recommend them !!!
Body & Trim
Jorge1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Everyone was wonderful and they did a great job. My car looks great! Thanks Joe!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 67 | — |
| Painting | 49 | — |
| Steering & suspension repair | 11 | — |
| Welding | 11 | — |
| Tires | 8 | — |
| Brakes | 6 | — |
| Auto engine diagnostic | 6 | — |
| Oil change | 6 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 456 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Zerafia Austin3 reviewsTotal number of Google reviews Zerafia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFANTASTIC work and They’re so kind when answering questions and updating
Lisa MouthaanLocal Guide · 7 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe recently needed to use the Hartford location of Brookfield Auto. The service was fantastic. It was like getting a new car back. The staff are very friendly and helpful. They took care of all coordination with the ins company and the rental car company. Kept us pretty well informed. Highly recommend.
Steve5 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove this place. They do great work and are great people.
- Price assessment: Reasonable price
- Services: Body & Trim
AZ Luxury Construction1 reviewTotal number of Google reviews AZ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are all amazing! My car looks amazing! Thank you so much!!
Julia Montoya3 reviewsTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google100 recomendado
- Price assessment: Reasonable price
- Services: Painting
Debb Wojciulewicz6 reviewsTotal number of Google reviews Debb has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly and informative staff. Work done in a very timely manner and my car rear bumper looks great. Highly recommend Brookfield Auto Body.
- Services: Body & Trim
Caritza Fanelli5 reviewsTotal number of Google reviews Caritza has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience with Brookfield Auto Body after my car was damaged in an accident. The team was professional, friendly, and kept me informed throughout the entire repair process. They did an excellent job restoring my car—it looks fantastic and feels like new again. The work was completed carefully and on time, and they made what could have been a stressful experience much easier. I highly recommend this body shop to anyone who needs quality work and great customer service!
Gabriel Hemingway6 reviewsTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a great job on my repairs! Vehicle looks great l!
michael bacuilima2 reviewsTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBuen servicio
Business details
- Address: 525 Franklin Ave, Hartford, CT 06114
- Phone: (860) 951-0824
- Website: brookfieldautobodyandsales.com
- Service area: Hartford, CT