Auto repair shop · Lubbock, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%18+1.3Momentum penalty86−1.4Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#806 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 10%
4.8★★★★★99 Google reviews · 10 photos
91%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brothers Auto Care 4.8 out of 5 based on 99 reviews, frequently praising the shop for quick service, fair pricing, and helpful communication. Customers often highlight the staff's willingness to assist with urgent repairs and provide clear explanations without pressuring unnecessary work. However, a small number of low-star reviews criticize the business for delayed repairs, unexpected diagnostic charges, and instances where vehicles were not fixed correctly upon initial return.
Google rating: 4.8 out of 5 from 99 reviews (91% five-star).
Reviews on this page: 99 Google reviews (81 with written comments, 4 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Lubbock, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Brothers Auto CareAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brothers Auto Care: 75/100 on this factor. Category median: 88.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brothers Auto Care: 64/100 on this factor. Category median: 85.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brothers Auto Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brothers Auto Care: 86/100 on this factor. Category median: 100.A
86
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brothers Auto Care: 18/100 on this factor. Category median: 59.F
18
Bar = this company · dark tick = category median.
Star ratings
99 Google reviews we collected
4.8of 5
5 stars9091%
4 stars44%
3 stars00%
2 stars00%
1 star55%
Praise vs complaints
Phrases our text analysis found in 81 written reviews
97%praise
Praise14797%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price1673%
Reasonable523%
Overpriced15%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3725%
Price & value3020%
Speed & response2517%
Would recommend2416%
Quality & results2114%
Honesty & trust107%
Communication43%
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“'t even received any work done by Brothers Auto Care and they were so helpful, while we were on the phone they had texted me towing companies, all the…”
“They got me in and out super quick, affordable, super flexible with my price range, helped me address problems with my car without pressuring me to sp…”
“…the work minimal to not include extra unnecessary stuff to keep the price down, they basically wanted to stop talking and recommended me to someone e…”
“They were so quick, friendly, and made great conversation.”
“A True Gem of an Auto Shop — 10/10 Highly Recommend!”
“Every time I have been here, their care for the customer is top notch.”
“They are transparent, very easy to communicate with, and show a genuine interest for their customers needs.”
“…my car without pressuring me to spend extra money on unneeded items, explained things in a friendly and uncomplicated way, and over went above and bey…”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brothers Auto Care for 5 kinds of job. Pick one to see what they paid and said.
KRISTAL5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We hadn't even received any work done by Brothers Auto Care and they were so helpful, while we were on the phone they had texted me towing companies, all the info I needed and just went above and beyond - BEFORE they even had my work!! A blessing that amazing customer service still exists.
Allana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
10/10 would recommend! They got me in and out super quick, affordable, super flexible with my price range, helped me address problems with my car without pressuring me to spend extra money on unneeded items, explained things in a friendly and uncomplicated way, and over went above and beyond. Shoutout to Luke for being awesome!
Great priceTransmissionBrakesService not listed
EMiotorLocal Guide · 335 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
A True Gem of an Auto Shop — 10/10 Highly Recommend!
It’s rare to find a team that is both highly technical and exceptionally welcoming, but Brothers Auto Care nails it. From accepting walk-ins without a hassle to completing the service in record time, the whole experience was smooth and stress-free.
My exhaustion…
Professional2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
⭐️10/10 They are technical, organized, structured and professional.
⭐️ friendliness 10/10
⭐️ quick for me! & Timely mannered
⭐️ walk-in is welcomed
⭐️other customers were also friendly at the waiting room with a WiFi
Great priceService not listed
ChrisLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Luke was very friendly and accommodating. They repaired our car with only a couple hours notice on a Saturday afternoon. Communication was excellent. Price was reasonable.
Nemo4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing experience! The brothers accommodated us on our road trip, replacing our AC compressor on a super hot day. They were so quick, friendly, and made great conversation. Won’t be our last time in Lubbock, thank you!
We hadn't even received any work done by Brothers Auto Care and they were so helpful, while we were on the phone they had texted me towing companies, all the info I needed and just went above and beyond - BEFORE they even had my work!! A blessing that amazing customer service still exists.
Response from the owner · a day ago
Thank you so much for taking the time to share this wonderful feedback, Kristal! We truly appreciate your kind words and are so glad we could help point you in the right direction. We look forward to serving you when you're ready to bring your vehicle in. Thanks again for choosing Brothers Auto Lubbock!
Allana Cano2 reviewsiTotal number of Google reviews Allana has written across all businesses on Google Maps, not just this one.
10/10 would recommend! They got me in and out super quick, affordable, super flexible with my price range, helped me address problems with my car without pressuring me to spend extra money on unneeded items, explained things in a friendly and uncomplicated way, and over went above and beyond. Shoutout to Luke for being awesome!
Price assessment: Great price
Services: Transmission, Brakes, Service not listed
Response from the owner · a week ago
Thank you so much, Allana! We really appreciate you taking the time to leave such a wonderful review. We're thrilled that Luke and our team could provide you with a great experience and help get your car sorted out quickly and affordably. We look forward to seeing you again soon!
EMiotorLocal Guide · 335 reviewsiTotal number of Google reviews EMiotor has written across all businesses on Google Maps, not just this one.
A True Gem of an Auto Shop — 10/10 Highly Recommend!
It’s rare to find a team that is both highly technical and exceptionally welcoming, but Brothers Auto Care nails it. From accepting walk-ins without a hassle to completing the service in record time, the whole experience was smooth and stress-free.
My exhaustion looks like I have to change it but it works fine so I’m happy with how it came out.
Response from the owner · a week ago
Thank you so much for the wonderful review and for choosing Brothers Auto Lubbock! We're thrilled to hear that you had such a positive experience with our team and that we could get you back on the road quickly. We truly appreciate your kind words and look forward to serving you again in the future.
Professional2 reviewsiTotal number of Google reviews Professional has written across all businesses on Google Maps, not just this one.
⭐️10/10 They are technical, organized, structured and professional.
⭐️ friendliness 10/10
⭐️ quick for me! & Timely mannered
⭐️ walk-in is welcomed
⭐️other customers were also friendly at the waiting room with a WiFi
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thank you so much for taking the time to share your kind words! We're thrilled to hear that you had such a positive experience with our team and that you appreciated our technical expertise, professionalism, and friendly atmosphere. We look forward to serving you again at Brothers Auto Lubbock!
Chris DavenportLocal Guide · 6 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Luke was very friendly and accommodating. They repaired our car with only a couple hours notice on a Saturday afternoon. Communication was excellent. Price was reasonable.
Nemo4 reviewsiTotal number of Google reviews Nemo has written across all businesses on Google Maps, not just this one.
Amazing experience! The brothers accommodated us on our road trip, replacing our AC compressor on a super hot day. They were so quick, friendly, and made great conversation. Won’t be our last time in Lubbock, thank you!
RachelRae DiazLocal Guide · 9 reviewsiTotal number of Google reviews RachelRae has written across all businesses on Google Maps, not just this one.
Luke has been great! I ended up getting my car fixed someplace cheaper, but they held my car for free while I compared quotes. Very friendly and professional.
Services: Transmission
Tomas Henry1 reviewiTotal number of Google reviews Tomas has written across all businesses on Google Maps, not just this one.
Would recommend anybody in the Lubbock area to them. They are transparent, very easy to communicate with, and show a genuine interest for their customers needs. They will go out of their way to help you, and they worked with me multiple times after their work hours to ensure my needs were met. They were easily the most enjoyible auto shop that I've ever worked with.
Kristin Smith5 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
My husband and I broke down on the side of the road. It was bad and we were not sure how things were going to work out. However, Luke and his tech came out and helped us get back to his shop. There, they worked their magic and fixed us up on the same day so we could get back to our vacation! Y’all, we were stuck with two kids on the side of the road looking at not being able to go on our vacation. They made it possible to go on that vacation with quick and effective service while still keeping us and our kids safe! We are beyond thankful for all they did!
