iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%85+22.2Value 15%90+13.7Craft & service penalty80−2Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 30%
4.9★★★★★97 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise Brothers Hardwood Flooring for punctuality, clear communication, and fair pricing during hardwood refinishing and installation projects. Customers often highlight the team's professionalism, attention to detail, and thorough cleanup after completing work. However, low-star reviews describe specific installation failures, such as gaps in underlayment causing floor separation, and allege that the company refused to correct these workmanship issues.
Google rating: 4.9 out of 5 from 97 reviews (98% five-star).
Reviews on this page: 97 Google reviews (93 with written comments, 31 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 11, 2026.
Service: Floor Refinishing Service serving North Wales, Pennsylvania.
Data from Google, last updated October 26, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
This companyFloor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brothers Hardwood Flooring LLC: 92/100 on this factor. Category median: 96.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brothers Hardwood Flooring LLC: 85/100 on this factor. Category median: 96.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brothers Hardwood Flooring LLC: 80/100 on this factor. Category median: 96.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brothers Hardwood Flooring LLC: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brothers Hardwood Flooring LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.
Star ratings
97 Google reviews we collected
4.9of 5
5 stars9598%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 93 written reviews
96%praise
Praise21996%
Complaints104%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5624%
Would recommend4821%
Speed & response3817%
Staff & attitude3415%
Price & value3114%
Communication136%
Honesty & trust94%
What customers talk about
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Carlos and his team did an excellent job on our home.”
“This was a terrible experience, they installed my lvp flooring leaving gaps in the underlayment causing separation and cracking in multiple areas.”
“I recommend BROTHERS HARDWOOD FLOORING LLC one hundred percent.”
“STAY AWAY FROM THIS COMPANY!”
“Very good communication, quick responses, and very clean work.”
“Most importantly Edwin was very responsive, courteous, professional and kind.”
“The price was very fair and the work was exceptional.”
“ITS GOING TO COST ME 4K TO 5K TO REPLACE THE ENTIRE FLOOR.”
“Their work is beautiful and him and the team were great with communication.”
“Best price, dependable, responsible-went above and beyond (hauled materials away).”
People customers mention
Carlos25 reviews
Edwin10 reviews
Jose6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brothers Hardwood Flooring LLC for 4 kinds of job. Pick one to see what they paid and said.
Yisell1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Carlos and his team did an excellent job on our home. Very good communication, quick responses, and very clean work. I recommend BROTHERS HARDWOOD FLOORING LLC one hundred percent.
Great price
LaurenLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Carlos and his team were wonderful. We had originally planned to refinish our floors but after carpet removal, we found that large sections of the floor was replaced by plywood. We had to quickly pivot and Carlos was so diligent in getting us options and back on track. The new floors look absolutely amazing and highly recommend the team!
stephanie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Carlos and his team did an amazing job! Their work is beautiful and him and the team were great with communication. 10/10 recommend!!
Great price
ThomasLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We hired Brothers Hardwood Flooring to replace our 26 yr old floors with new LVP + sand/stain/replace our staircase. The results are outstanding! Best price, dependable, responsible-went above and beyond (hauled materials away). Can't speak highly enough. 100% hiring them again when we decide to tackle the second…
Reasonable price
Hilary10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a great experience with Carlos and his team! He communicated well and followed through on what we discussed. We are thrilled with our updated floors. We would absolutely recommend Brothers Hardwood Flooring!
Reasonable price
Bill3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
I've been in the trades for 34 years and have dealt with many contractors. Many times it's always something like not showing up on time or even showing up at all. Also confusion of what was expected to be done when said contractor showed up. With Carlos and Edwin this was never an issue. When they said they would be…
Carlos and his team did an excellent job on our home. Very good communication, quick responses, and very clean work. I recommend BROTHERS HARDWOOD FLOORING LLC one hundred percent.
Price assessment: Great price
Response from the owner · a week ago
Thank you for your kind words! It's wonderful to hear that Carlos and the team provided excellent service and kept everything tidy. We truly appreciate your recommendation, Yisell!
Lauren OrmeLocal Guide · 13 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Carlos and his team were wonderful. We had originally planned to refinish our floors but after carpet removal, we found that large sections of the floor was replaced by plywood. We had to quickly pivot and Carlos was so diligent in getting us options and back on track. The new floors look absolutely amazing and highly recommend the team!
Response from the owner · 3 weeks ago
Thank you so much for your kind words! We're delighted to hear that Carlos and the team were able to adapt and deliver stunning results for your floors. Your recommendation means a lot to us!
stephanie hill7 reviewsiTotal number of Google reviews stephanie has written across all businesses on Google Maps, not just this one.
Carlos and his team did an amazing job! Their work is beautiful and him and the team were great with communication. 10/10 recommend!!
Price assessment: Great price
Response from the owner · 4 weeks ago
Thank you so much for your kind words, Stephanie! We're delighted to hear that Carlos and the team exceeded your expectations with their beautiful work and great communication. Your recommendation means the world to us!
Thomas MastromattoLocal Guide · 15 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
We hired Brothers Hardwood Flooring to replace our 26 yr old floors with new LVP + sand/stain/replace our staircase. The results are outstanding! Best price, dependable, responsible-went above and beyond (hauled materials away). Can't speak highly enough. 100% hiring them again when we decide to tackle the second floor. A huge shout out to Edwin, Carlos, Jose and team....you were the best!
Price assessment: Reasonable price
Response from the owner · a month ago
Wow, we truly appreciate your kind words! It’s wonderful to hear you’re so pleased with the transformation of your floors and staircase. Thank you for recognizing Edwin, Carlos, and Jose. We're always here for your next project!
Hilary Krut10 reviewsiTotal number of Google reviews Hilary has written across all businesses on Google Maps, not just this one.
We had a great experience with Carlos and his team! He communicated well and followed through on what we discussed. We are thrilled with our updated floors. We would absolutely recommend Brothers Hardwood Flooring!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much for your kind words, Hilary! We're delighted to hear you had a wonderful experience with Carlos and his team. Enjoy your beautiful updated floors, and we're always here if you need us!
Bill Vattilana3 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
I've been in the trades for 34 years and have dealt with many contractors. Many times it's always something like not showing up on time or even showing up at all. Also confusion of what was expected to be done when said contractor showed up. With Carlos and Edwin this was never an issue. When they said they would be there they were there. At the time they said they would. They told me ahead of time what they were going to do and they did exactly that. I can't say enough great things about them. The price was very fair and the work was exceptional. I look forward to working with them again. If there was six stars I would've given them six.
Response from the owner · 7 months ago
Thank you so much for your kind words, Bill! It's wonderful to hear that Carlos and Edwin delivered on their promises and your expectations. We appreciate your trust and look forward to your next project!
Jared Adkins6 reviewsiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
We had 2 floors refinished at our house. They looked so good, we decided to do the rest of the house floors!
Response from the owner · 7 months ago
Thanks so much for your kind words, Jared! It’s wonderful to hear that you loved the refinished floors so much that you decided to do more. We're here for all your flooring needs!
Debra AlisonLocal Guide · 15 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Brothers refinished a floor in my house that had faded due to years of sunlight exposure. It took them two days and they did an exceptional job at a very reasonable price. I highly recommend them, thank you!
Response from the owner · 7 months ago
Thank you so much for your kind words, Debra! We're delighted to hear you loved the refinishing job on your floor. Your recommendation means the world to us—always here to help!
Anonymous10 reviewsiTotal number of Google reviews Anonymous has written across all businesses on Google Maps, not just this one.
I cannot say enough wonderful things about Edwin and his team! They did a beautiful job refinishing our hardwood floors. The price for the amount of work they did (6,500 sf of floors on 3 levels!) was great and the result was stunning. Most importantly Edwin was very responsive, courteous, professional and kind. It was an absolute pleasure to work with him. We had a very specific timeline we needed to meet before moving into our new home and Edwin made sure that it was met. I never had to worry about it and he worked around several other contractors as needed to make sure we could get into our house on time. He also went out of his way to make sure that we loved the color of the floor and were happy with the results. We ended up asking him to install a luxury vinyl plank floor in our laundry room as well and we are also very happy with the way that turned out. If you are looking for someone to refinish your hardwood floors or install LVP flooring for you don’t hesitate to call Brothers Flooring. I would highly recommend them and felt like it was a great value for the services and product that we received.
Response from the owner · 9 months ago
Wow, it sounds like Edwin and his team truly exceeded your expectations! We're so glad you loved both the refinishing and the installation. Your satisfaction means the world to us—thank you for recommending Brothers Hardwood Flooring!
PJ CarmichaelLocal Guide · 24 reviewsiTotal number of Google reviews PJ has written across all businesses on Google Maps, not just this one.
Carlos, Edwin and the team are Fantastic! They installed new hardwood floors throughout my house. The workmanship was excellent, the pricing fair, and they were just great to work with. What I appreciated most was how much everyone cared about the work they were doing, every day they gave it their all!
Response from the owner · a year ago
Wow, PJ! Thank you for your wonderful feedback! We’re delighted to hear that Carlos, Edwin, and the team provided such dedicated service and quality work. Your satisfaction means the world to us!
