Auto repair shop · Rockford, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%37+2.6Craft & service penalty60−4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#512 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★59 Google reviews · 13 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the shop's honesty, fair pricing, and professional communication, noting that staff clearly explain repairs and provide transparent estimates. Reviews mention efficient service for various vehicles, including fleet trucks and complex engine issues, with many customers returning for years. One lower-rated review describes a recurring brake noise issue after a recent repair and uncertainty about who to contact for a follow-up inspection.
Google rating: 4.9 out of 5 from 59 reviews (95% five-star).
Reviews on this page: 59 Google reviews (37 with written comments, 1 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: September 26, 2026.
Service: Auto Repair Shop serving Rockford, Illinois.
Data from Google, last updated November 11, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Buchanan Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Buchanan Auto Repair: 91/100 on this factor. Category median: 88.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Buchanan Auto Repair: 91/100 on this factor. Category median: 85.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Buchanan Auto Repair: 60/100 on this factor. Category median: 99.B
60
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Buchanan Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Buchanan Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Buchanan Auto Repair: 37/100 on this factor. Category median: 59.D
37
Bar = this company · dark tick = category median.
Star ratings
59 Google reviews we collected
4.9of 5
5 stars5695%
4 stars12%
3 stars12%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
100%praise
Praise64100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value1625%
Honesty & trust1320%
Staff & attitude1016%
Quality & results914%
Would recommend711%
Speed & response69%
Communication35%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are always honest with work and fair on pricing.”
“Amazing customer service, honest, great pricing, and best of all great people with amazing attitudes.”
“Oscar is the best Mechanic, professional and honest.”
“I absolutely love this shop,they are honest,they do a great job on all of my cars and my husband's cars as well,they are very trustworthy and efficien…”
“Good people, do good work, fair prices, highly recommend them”
“…f my cars and my husband's cars as well,they are very trustworthy and efficient, we've been going to them for years,never disappointed us,and the best…”
“I wasn't charged the overnight fee and I was explained everything to me twice lol just to make sure I understood.”
People customers mention
Oscar3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Buchanan Auto Repair for 2 kinds of job. Pick one to see what they paid and said.
Average10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Needed a part put on that was in tricky spot. Looked up reviews and went with Buchanan Auto Repair and was best choice I've made. Amazing customer service, honest, great pricing, and best of all great people with amazing attitudes. Plus gave me ride home and picked me up which was huge for me. Found the place I'll be taking me families cars to.
Great priceGeneral repairs & maintenance
RoyalLocal Guide · 81 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They are reliable, on time and affordable. The best place to go. They do oil changes too, just bring your own brand of oil.
ZollieLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Oscar and Thomas are fantastic mechanics and great to work with. I have trusted taking my fleet of vehicles to them for around 8 years when they were on Buchanan Street and since the move to Harrison Ave. They are always honest with work and fair on pricing.
Jeremy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Best Auto Shop in town! Trust worthy with full transparency. Oscar diagnose our trucks for our company and provided his honest recommendations what's best to service our fleet and always provides us a fair price. And the service and timing is always top quality. Thanks again Oscar for all your hard work from you and your crew!
JeneaneLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I absolutely love this shop,they are honest,they do a great job on all of my cars and my husband's cars as well,they are very trustworthy and efficient, we've been going to them for years,never disappointed us,and the best part is they are very reasonable, Thankyou Buchanan Auto Repair ❤️
JohnLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great group of guys, they have worked on all my family's cars for over ten years, very reliable great work.
Needed a part put on that was in tricky spot. Looked up reviews and went with Buchanan Auto Repair and was best choice I've made. Amazing customer service, honest, great pricing, and best of all great people with amazing attitudes. Plus gave me ride home and picked me up which was huge for me. Found the place I'll be taking me families cars to.
Price assessment: Great price
Services: General repairs & maintenance
wail alghazaliyLocal Guide · 13 reviewsiTotal number of Google reviews wail has written across all businesses on Google Maps, not just this one.
Oscar is the best Mechanic, professional and honest. I recommend him 👍
Price assessment: Great price
Services: General repairs & maintenance
Royal Repair - Alonso AlvarezLocal Guide · 81 reviewsiTotal number of Google reviews Royal has written across all businesses on Google Maps, not just this one.
Oscar and Thomas are fantastic mechanics and great to work with. I have trusted taking my fleet of vehicles to them for around 8 years when they were on Buchanan Street and since the move to Harrison Ave. They are always honest with work and fair on pricing.
Jonny GarcíaLocal Guide · 60 reviewsiTotal number of Google reviews Jonny has written across all businesses on Google Maps, not just this one.
Best Auto Shop in town! Trust worthy with full transparency. Oscar diagnose our trucks for our company and provided his honest recommendations what's best to service our fleet and always provides us a fair price. And the service and timing is always top quality. Thanks again Oscar for all your hard work from you and your crew!
Response from the owner · a year ago
Tank you Jeremy. tanks to Top A1 for your business and been great customers
Jeneane CriderLocal Guide · 18 reviewsiTotal number of Google reviews Jeneane has written across all businesses on Google Maps, not just this one.
I absolutely love this shop,they are honest,they do a great job on all of my cars and my husband's cars as well,they are very trustworthy and efficient, we've been going to them for years,never disappointed us,and the best part is they are very reasonable, Thankyou Buchanan Auto Repair ❤️
Yorleni Mendoza9 reviewsiTotal number of Google reviews Yorleni has written across all businesses on Google Maps, not just this one.
