iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%96+13.6Replies to reviews 7%87+6.2Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 115 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 84%
4.9★★★★★229 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Buckhead Pet Pals 4.9 out of 5 based on 229 reviews, with the owner responding to all feedback. Clients frequently praise the service for punctuality, clear communication, and the provision of daily photos and updates regarding cats and dogs. While most customers describe the staff as professional and reliable, lower-rated excerpts indicate that some first-time users found the care level insufficient for high-energy pets and expressed dissatisfaction with management practices.
Google rating: 4.9 out of 5 from 229 reviews (97% five-star).
Reviews on this page: 229 Google reviews (202 with written comments, 22 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 10, 2026.
Service: Pet Sitter serving Atlanta, Georgia.
Data from Google, last updated November 10, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Buckhead Pet PalsPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Buckhead Pet Pals: 95/100 on this factor. Category median: 85.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Buckhead Pet Pals: 95/100 on this factor. Category median: 79.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Buckhead Pet Pals: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Buckhead Pet Pals: 96/100 on this factor. Category median: 96.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Buckhead Pet Pals: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Buckhead Pet Pals: 87/100 on this factor. Category median: 57.A
87
Bar = this company · dark tick = category median.
Star ratings
229 Google reviews we collected
4.9of 5
5 stars22297%
4 stars21%
3 stars21%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 202 written reviews
97%praise
Praise32197%
Complaints93%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price929%
Reasonable2168%
Overpriced13%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7322%
Would recommend7222%
Honesty & trust5717%
Communication4413%
Quality & results4112%
Speed & response3611%
Price & value72%
What customers talk about
We read 202 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“First, very intuitive and user-friendly experience with their website and app.”
“I am so grateful to have found Buckhead Pet Pals and would highly recommend them.”
“I truly do not trust these sitters or this company with my precious baby’s life and I do not recommend them to anyone who loves their pet.”
“She is a wonderful and kind person and genuinely dedicated to her work.”
“…ction was so minimal it made the website’s marketing feel incredibly misleading.…”
“Communication is clear, their booking platform is very comprehensive, dog walking staff is excellent and I get notes and photos with each visit plus a…”
“We had one sitter who ignored my instructions to only walk my dog with his harness and put the leash loop for the HUMANS wrist around my dogs neck and…”
“We traveled in for a sporting event and had a great experience with Buckhead Pet Pals.”
“Second, very quick and friendly response times from the team.”
“Always come to the rescue even if flight is delayed.”
“Fourth, fair pricing and incredibly detailed daily check-ins.”
People customers mention
Ashley4 reviews
Shannon4 reviews
Gracie3 reviews
Kyle3 reviews
Robin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Buckhead Pet Pals for 4 kinds of job. Pick one to see what they paid and said.
I have used Buckhead Pet Pals on two different occasions and have been very pleased with their services. I had never used a pet sitter before and they made the process very easy and worked with me to ensure I was comfortable with leaving my cats in their care. My first experience was when I was away on a trip and…
Reasonable priceCat sitting (in-home)
Jenny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We traveled in for a sporting event and had a great experience with Buckhead Pet Pals. Amber in particular was great
Reasonable priceDog walking
Andrea9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent communication and timely visits! We appreciate the security taken to ensure our pets are safe.
Great priceDog walking
Chris12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
We needed multiple visits daily for four days for three dogs and a cat. No small thing, turning a responsibility like that over to a someone new to the animals. It went perfectly. Everyone acclimated, including our semi-shy indoor/outdoor cat, and from the pictures we received daily, it looked like BFF's all the…
Great priceCat sitting (in-home)Dog sitting (in-home)
Jimmy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It is very rare for me to leave a review for a business, but Buckhead Pet Pals has surpassed all my expectations at every turn.
First, very intuitive and user-friendly experience with their website and app. Easy to get started, schedule appointments, and pay your bill.
Second, very quick and friendly response…
Great priceCat sitting (in-home)
Gale3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I can’t say enough good things about my first experience with Buckhead Pet Pals. My dog, Eddie, and I absolutely loved Elizabeth, who stayed in our home for two nights while I was away. She was wonderful, and I had complete peace of mind knowing Eddie was in such good hands. I will definitely be using Buckhead Pet Pals and Elizabeth again.
I have used Buckhead Pet Pals on two different occasions and have been very pleased with their services. I had never used a pet sitter before and they made the process very easy and worked with me to ensure I was comfortable with leaving my cats in their care. My first experience was when I was away on a trip and recently I used them to assist with my cats care after hand surgery. Aria and Taylor were wonderful, they took great care of them and my cats fell in love with both of them. I am so grateful to have found Buckhead Pet Pals and would highly recommend them.
Price assessment: Reasonable price
Services: Cat sitting (in-home)
Response from the owner · 4 hours ago
Thank you for taking the time to give Buckhead Pet Pals a 5 star Google Review. Aria and Taylor look forward to caring for your cats the next time you travel.
Jenny Cobb2 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
We needed multiple visits daily for four days for three dogs and a cat. No small thing, turning a responsibility like that over to a someone new to the animals. It went perfectly. Everyone acclimated, including our semi-shy indoor/outdoor cat, and from the pictures we received daily, it looked like BFF's all the way around.
The process of getting started was thorough but straitforward; the introductory meeting is the key and I could tell from that visit the animals would be in good hands.
I value BPP as a resource to look after the furry members of my family and will be using them again and again.
Price assessment: Great price
Services: Cat sitting (in-home), Dog sitting (in-home)
Response from the owner · a year ago
Thank you for giving Buckhead Pet Pals an amazing 5 star Google Review and trusting us with your pets. I love that you could tell they were BFF's from the daily photos and journals. Thank you again!
Jimmy Roach2 reviewsiTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
It is very rare for me to leave a review for a business, but Buckhead Pet Pals has surpassed all my expectations at every turn.
First, very intuitive and user-friendly experience with their website and app. Easy to get started, schedule appointments, and pay your bill.
Second, very quick and friendly response times from the team.
Third, very pleasant pet sitters that clearly love animals (I've had two different pet sitters that were both amazing).
Fourth, fair pricing and incredibly detailed daily check-ins.
Fifth and final, they sent me a card with a picture of my cat thanking me for using their services.
If you need someone to watch your pets while you are out of town - look no further, you have found it with Buckhead Pet Pals.
What an incredibly well-run business - thank you Buckhead Pet Pals!
Price assessment: Great price
Services: Cat sitting (in-home)
Response from the owner · a month ago
Thank you so much for this great Google Review — this made our day! We're so glad the scheduling and the app were easy and your experience with our office was quick and friendly.
I am grateful for such amazing cat sitters and I'll pass your kind words along to them.
Thank you for trusting us with your sweet cat and glad you enjoyed the photo!
Gale Wilhelm3 reviewsiTotal number of Google reviews Gale has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about my first experience with Buckhead Pet Pals. My dog, Eddie, and I absolutely loved Elizabeth, who stayed in our home for two nights while I was away. She was wonderful, and I had complete peace of mind knowing Eddie was in such good hands. I will definitely be using Buckhead Pet Pals and Elizabeth again.
Price assessment: Reasonable price
Services: Dog sitting (in-home)
Response from the owner · 4 months ago
Thank you for giving Buckhead Pet Pals a great Google review! Elizabeth absolutely loved Eddie too and she looks forward to caring for Eddie in the future!
RobinLocal Guide · 71 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Highly recommended, but a bit of a letdown for me. I chose Buckhead Pet Pals for a three-day work trip based on rave reviews, expecting a premium level of care and professionalism.
Unfortunately, my experience as a first-time user was a bit of a letdown.
I have a 4-year-old Miniature Schnauzer. If you know anything about the breed, they are total "Velcro babies"—highly intelligent, active, affectionate, and attached to their humans. Because he is so active, I was really looking forward to a dog walker who would get his steps in and give him some engagement during the booked time.
Initially, I was impressed. The scheduling went smoothly, and they set up an in-person meet-and-greet with the assigned sitter. I really appreciated this because letting someone into your home to handle your pet one-on-one is a very intimate transaction. During the visit, I walked the sitter through some very low-level, standard home protocols. Specifically, I emphasize that I have a strict "no shoes" home to keep dirt outside. I even showed her the dog wipes for my dogs paws after walks. I also offer shoe covers in the event someone is uncomfortable, taking their shoes off. The sitter was very agreeable, even noting that she “doesn't wear shoes in her own home either.”
Unfortunately, that protocol was completely ignored. When checking my home cameras to see my dog, I saw the sitter walking through my house with shoes on. Even more disappointing was the lack of engagement. While I understand sitters need to use their phones to log updates, they were so glued to the screen that they completely ignored my dog. He was actively trying to get their attention for a pet or some affection, and they barely acknowledged him. Reading other reviews, I expected a sitter who would actually show my dog some affection or play with him, but the affection was so minimal it made the website’s marketing feel incredibly misleading.
However, the biggest and most outrageous issue was regarding their insurance. Buckhead Pet Pals heavily advertises that they are completely and fully insured, which is exactly why I was willing to pay a premium rate. When I requested the documentation, I discovered that the sitter sent to my home was *not* covered by a Certificate of Insurance (COI). When I brought this to the owner's attention, I was told that the sitter was a "close friend" and "trustworthy." Till this day, I don’t actually have any proof that the individual sitters are under any sort of COI and I doubt most customers don’t ask for those but they definitely should. It should just be provided. I don’t think a customer should even have to ask.
As a fellow business owner, I find this completely unacceptable. However, I decided to go ahead with the deal since it was such short notice to pivot, and my work trip was still on the calendar. Sending an independent contractor into a client's home without proper coverage is dangerous and highly problematic. God forbid anything had happened to my dog or my property, I would have been left to navigate the fallout alone I fear.
Ultimately, I do not recommend this business. At the end of the day, my dog got his basic needs met, but the service was so incredibly minimal for the price paid. I truly don’t understand why I paid such a premium rate for an experience that felt this lax.
It took me a long time to write this review But every now and then it comes back into my memory, and it irritates me. So I’m getting it off my chest. I do recommend it if you have a dog that is completely independent. Does not require a ton of attention maybe even a cat; but I wouldn’t recommend it for active younger dogs or perhaps I just had the wrong match and other sitters could’ve probably provided much better care. I don’t know I doubt I’ll try again, but I just wanted to share this for others to keep in mind.
Price assessment: Overpriced
Services: Dog walking, Dog sitting (in-home)
Response from the owner · 5 months ago
Thank you for taking the time to share your experience.
We are disappointed to learn that your pet care experience from December left you with concerns months later, as our goal is always to provide exceptional care for every pet and peace of mind for every client.
We appreciate your comments regarding communication, home protocols, and the level of interaction you expected for your dog. We take client instructions seriously and continually review feedback to ensure we are providing the highest level of service possible.
We would also like to clarify that Buckhead Pet Pals is fully insured and has proudly served Atlanta pet owners since 1998. The safety of our clients, their homes, and their pets has always been our highest priority.
During your service, our records reflect positive feedback regarding the visits, photos, updates, and care provided. That said, we understand that experiences and expectations can differ, and we respect your perspective.
We sincerely appreciate the opportunity to have cared for your dog and wish you both the very best.
B Parks15 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
I was so nervous leaving my fur baby at home ,but Lynn S. did an amazing job, she went above and beyond. My dogs bowls were clean , she played wit him and made sure he had water, she treated my pet like he was her own. You could tell she really loves animals. I highly recommend Buckhead pet pals especially Lynn for your sitter needs!
Response from the owner · a year ago
Thank you for giving Buckhead Pet Pals a 5 star review. Morgan loved caring for your dog. We look forward to helping you in the future!
John HLocal Guide · 99 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Lee has been great to work with and has went above and beyond taking care of my kitty visits. She is a wonderful and kind person and genuinely dedicated to her work. She is very loving with the kitties who are all pretty shy but she brings out the best in everyone with every visit. I highly recommend Lee. She has become a trusted friend to me and the kitties. The whole Buckhead Pet Pals group experience has been amazing. Camila was great in getting me started with my visits. So happy to work with such a nice group.
Price assessment: Great price
Services: Cat sitting (in-home)
Response from the owner · 6 months ago
Thank you for the great google review. I am so happy you and your kitties love Lee and you had a great experience with Camila and the office staff at Buckhead Pet Pals!
