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Pack Leaders ATL

Dog walker · Atlanta, GA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%93+24.3Value 15%96+14.6Craft & service penalty98−0.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 115 pet sittersPosition by Experts Score among all companies we track in this category. · better than 91%
5.0 ★★★★★ 54 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
15%reviews answered by the owner
Oct 2026latest review

Pack Leaders ATL at a glance

Google reviewers rate Pack Leaders ATL five stars based on fifty-four reviews, with the owner responding to fifteen percent of them. Customers cite punctuality, detailed photo updates, and flexible scheduling as key benefits across dog walking, mobile grooming, and pet sitting services. Recurring themes include reliable communication, professional handling of anxious pets, and convenient app-based booking, with no common criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 54 reviews (100% five-star).
  • Reviews on this page: 54 Google reviews (50 with written comments, 9 with photos).
  • Owner responses: the business replied to 15% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Pet Sitter serving Atlanta, Georgia.

Data from Google, last updated November 10, 2026.

Score profile vs other pet sitters

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction98Reliability93Craft & service98Value96Momentum100Replies to reviews–Satisfaction: 98 (median 85)Reliability: 93 (median 79)Craft & service: 98 (median 97)Value: 96 (median 96)Momentum: 100 (median 100)
Pack Leaders ATLPet Sitters median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pack Leaders ATL: 98/100 on this factor. Category median: 85.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pack Leaders ATL: 93/100 on this factor. Category median: 79.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pack Leaders ATL: 98/100 on this factor. Category median: 97.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pack Leaders ATL: 96/100 on this factor. Category median: 96.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pack Leaders ATL: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
–

Bar = this company · dark tick = category median.

Star ratings

54 Google reviews we collected

  • 5 stars54100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 50 written reviews

  • Praise66100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price330%
  • Reasonable770%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend1624%
  • Honesty & trust1320%
  • Staff & attitude1218%
  • Quality & results1015%
  • Speed & response914%
  • Communication58%
  • Price & value12%

What customers talk about

We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I would highly recommend Twain and am confident in Pack Leaders for the future care of my pets!”
  • “They are reliable, responsive, and take amazing care of my two dogs.”
  • “Twain with Pack Leaders was very accommodating and provided excellent communication and professional service with my cat’s initial grooming.”
  • “It is so convenient, and the groomers do an amazing job with both of my dogs.”
  • “They came on time and asked questions about what I wanted but also offered their opinion on what would be best.”
  • “Scheduling and communication is easy using their app, and they respond quickly to any requested services.”
  • “I have 2 dogs, one with a great deal of anxiety, and have had some not so great experiences with other pet care companies.”

People customers mention

  • Bruno 7 reviews
  • Patrick 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Pack Leaders ATL for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

GinaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Twain is exceptional. He handles specialty cuts with incredible precision, and the luxury packages leave my dogs completely pampered. Highly recommend. Jeron is a true dog whisperer. He completely transformed my Maltipoo from reactive to calm and well-mannered. An absolute lifesaver—could not recommend him more.

GeraldLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Twain with Pack Leaders was very accommodating and provided excellent communication and professional service with my cat’s initial grooming. I wasn’t sure how she would react, but she seemed to tolerate the first experience well and came out with a nice clean cut! I would highly recommend Twain and am confident in…

Cat grooming and stylingCat groomingCat bathing
Erin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We always have a good experience with Pack Leaders. My lab smells good for 3-4 weeks after bath day.

Great priceDog bathing and blow dry
Chyanne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I saw the van driving around my neighborhood and booked them to groom my two dogs! They came on time and asked questions about what I wanted but also offered their opinion on what would be best. They did an incredible job and my dogs look so adorable and smell so good! I will definitely be using them again!

Great priceDog grooming
Carlee8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Really appreciate their mobile grooming service for my anxious pup! The groomer was very friendly, attentive, and my dog came back looking great! I will be using their services again in the future.

Dog grooming
rebeccah13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I love this new service from pack leaders! So convenient. Groomers are very friendly on time love my dog. Pippa looks fabulous will definitely use them again

Customer photo from rebeccah's review

Photos

Customer reviews

5.0 ★★★★★ 54 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Marnae Rhys3 reviewsTotal number of Google reviews Marnae has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very convenient. Did a great job with the cut!

  • Price assessment: Reasonable price
  • Services: Dog grooming
GinaLocal Guide · 9 reviewsTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Twain is exceptional. He handles specialty cuts with incredible precision, and the luxury packages leave my dogs completely pampered. Highly recommend. Jeron is a true dog whisperer. He completely transformed my Maltipoo from reactive to calm and well-mannered. An absolute lifesaver—could not recommend him more.

Gerald ChaiLocal Guide · 33 reviewsTotal number of Google reviews Gerald has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Twain with Pack Leaders was very accommodating and provided excellent communication and professional service with my cat’s initial grooming. I wasn’t sure how she would react, but she seemed to tolerate the first experience well and came out with a nice clean cut! I would highly recommend Twain and am confident in Pack Leaders for the future care of my pets!

  • Services: Cat grooming and styling, Cat grooming, Cat bathing, Cat nail trimming
John Taylor8 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our Schnauzer looks great!

  • Price assessment: Reasonable price
DJ Lodi Dodi5 reviewsTotal number of Google reviews DJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is grooming service is exceptional! Thank you

  • Price assessment: Reasonable price
  • Services: Dog grooming, Dog grooming and styling
Erin Ruppel9 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We always have a good experience with Pack Leaders. My lab smells good for 3-4 weeks after bath day.

  • Price assessment: Great price
  • Services: Dog bathing and blow dry
Chyanne Corrigan6 reviewsTotal number of Google reviews Chyanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I saw the van driving around my neighborhood and booked them to groom my two dogs! They came on time and asked questions about what I wanted but also offered their opinion on what would be best. They did an incredible job and my dogs look so adorable and smell so good! I will definitely be using them again!

  • Price assessment: Great price
  • Services: Dog grooming
Carlee Dykes8 reviewsTotal number of Google reviews Carlee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really appreciate their mobile grooming service for my anxious pup! The groomer was very friendly, attentive, and my dog came back looking great! I will be using their services again in the future.

  • Services: Dog grooming
rebeccah coleman13 reviewsTotal number of Google reviews rebeccah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love this new service from pack leaders! So convenient. Groomers are very friendly on time love my dog. Pippa looks fabulous will definitely use them again

Andrea Benavides11 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience with Pack Leader Mobile Grooming! Twain did an amazing job. Tobias looked great and was happy and relaxed afterward. I’ll definitely be using them again.

Pack Leaders ATL on Google Maps →

Business details