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Buddy’s Auto

Auto repair shop · Jackson, TN · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 348 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 98%
5.0 ★★★★★ 78 Google reviews · 13 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
21%reviews answered by the owner
Jul 2026latest review

Buddy’s Auto at a glance

Google reviewers rate the shop five stars based on seventy-eight reviews, noting that the owner responds to a small percentage of feedback. Customers frequently cite punctual same-day service, detailed diagnostic processes, and clear communication regarding repairs and pricing. Common services include tire replacements, oil changes, and engine component fixes, with many patrons highlighting the staff's friendly demeanor and willingness to accommodate urgent requests.

  • Google rating: 5.0 out of 5 from 78 reviews (100% five-star).
  • Reviews on this page: 78 Google reviews (72 with written comments, 1 with photos).
  • Owner responses: the business replied to 21% of reviews.
  • Most recent review: July 29, 2026.
  • Service: Auto Repair Shop serving Jackson, Tennessee.

Data from Google, last updated November 1, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability97Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 99 (median 89)Reliability: 97 (median 86)Value: 100 (median 100)Momentum: 100 (median 100)
Buddy’s AutoAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Buddy’s Auto: 99/100 on this factor. Category median: 89.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Buddy’s Auto: 97/100 on this factor. Category median: 86.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Buddy’s Auto: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Buddy’s Auto: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
–

Bar = this company · dark tick = category median.

Star ratings

78 Google reviews we collected

  • 5 stars78100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 72 written reviews

  • Praise14299%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price467%
  • Reasonable233%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3021%
  • Would recommend2618%
  • Quality & results2517%
  • Honesty & trust2014%
  • Speed & response1813%
  • Price & value1611%
  • Communication86%

What customers talk about

We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were kind, efficient, and truly saved the day.”
  • “I definitely recommend Buddy's Auto and I will definitely give him my business in the future.”
  • “I love the work Mick does, he is always so thorough and pays attention to the details!”
  • “Good, honest dude with an incredibly detailed diagnostic process.”
  • “I had an urgent situation with my interlock—my regular place was closed, and I needed an appointment same day to avoid a lockout.”
  • “My car runs better than ever, and he finished the job on time and at a fair price.”
  • “They were extremely knowledgeable, explained all the findings, and even took pictures for me to use later in working with our local mechanic (we came…”

People customers mention

  • Robert 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Buddy’s Auto for 6 kinds of job. Pick one to see what they paid and said.

Recent reviews

Tara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very well spoken and polite gentleman. He stays busy, but he always makes it a point to speak.

Great priceGeneral repairs & maintenance
Lucas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Good, honest dude with an incredibly detailed diagnostic process. I won’t hesitate bringing my vehicles to him in the future.

Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had an urgent situation with my interlock—my regular place was closed, and I needed an appointment same day to avoid a lockout. We called Buddy’s Auto, and they fit me in right away! They were kind, efficient, and truly saved the day. I’m super grateful for their great service!

marcus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

High Recommend Buddy's Auto service took our Chevrolet Traverse Suv for oil leaks it was done correctly and we appreciate their service.

Andrea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Buddy 's Auto He is the best mechanic in Jackson Tennessee. He put on my Engine water pump seal on my 2015 Chevrolet Traverse LT And it run like a champ, I appreciate you if anyone want their truck fix right Go to Buddy's Auto

Reasonable priceService not listed
Daleterrius4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I recently needed a tire replacement, and Buddy’s Auto went above and beyond to help me out. They didn’t just assist they made the entire process smooth and stress-free. Their customer service is phenomenal they’re friendly, attentive, and genuinely care about their customers. I can’t thank them enough for their…

Great priceService not listed

Photos

Customer reviews

5.0 ★★★★★ 78 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Tara Sipes2 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very well spoken and polite gentleman. He stays busy, but he always makes it a point to speak.

  • Price assessment: Great price
  • Services: General repairs & maintenance
Lucas Stone2 reviewsTotal number of Google reviews Lucas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good, honest dude with an incredibly detailed diagnostic process. I won’t hesitate bringing my vehicles to him in the future.

DeMonte Vaughn1 reviewTotal number of Google reviews DeMonte has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service definitely will come back.

jay willinghamLocal Guide · 43 reviewsTotal number of Google reviews jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great guy. Taken multiple vehicles to him. Honest hard working guy

Sarah Baker3 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an urgent situation with my interlock—my regular place was closed, and I needed an appointment same day to avoid a lockout. We called Buddy’s Auto, and they fit me in right away! They were kind, efficient, and truly saved the day. I’m super grateful for their great service!

marcus duncan2 reviewsTotal number of Google reviews marcus has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

High Recommend Buddy's Auto service took our Chevrolet Traverse Suv for oil leaks it was done correctly and we appreciate their service.

Andrea Robinson1 reviewTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Buddy 's Auto He is the best mechanic in Jackson Tennessee. He put on my Engine water pump seal on my 2015 Chevrolet Traverse LT And it run like a champ, I appreciate you if anyone want their truck fix right Go to Buddy's Auto

  • Price assessment: Reasonable price
  • Services: Service not listed
Daleterrius Thaxter4 reviewsTotal number of Google reviews Daleterrius has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recently needed a tire replacement, and Buddy’s Auto went above and beyond to help me out. They didn’t just assist they made the entire process smooth and stress-free. Their customer service is phenomenal they’re friendly, attentive, and genuinely care about their customers. I can’t thank them enough for their help and for prioritizing me the way they did. Truly a top-notch team thank you, Buddy’s Auto!

  • Price assessment: Great price
  • Services: Service not listed
reagan martin2 reviewsTotal number of Google reviews reagan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love the work Mick does, he is always so thorough and pays attention to the details! His receptionist is also always sweet and willing to help.

Response from the owner · 10 months ago

Thanks Raekwon!

Lashonda SpringfieldLocal Guide · 16 reviewsTotal number of Google reviews Lashonda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional service!!

Response from the owner · 10 months ago

Thank you!!!

Buddy’s Auto on Google Maps →

Business details