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Budget Movers & Storage Co

Mover · Palo Alto, CA · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#164 of 391 moversPosition by Experts Score among all companies we track in this category. · better than 58%
5.0 ★★★★★ 282 Google reviews · 12 photos
99%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
60%reviews answered by the owner
$2.5ktypical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Budget Movers & Storage Co at a glance

Google reviewers rate Budget Movers & Storage Co five stars based on 282 reviews, with the owner responding to sixty percent of them. Customers frequently cite punctuality, efficient packing, clear communication, and careful handling of belongings as key service strengths. Recurring themes include the company's responsiveness to scheduling changes and the practical nature of their estimates. However, a small number of low-star reviews criticize final costs exceeding initial quotes, difficulty reaching staff by phone, and instances of property damage.

  • Google rating: 5.0 out of 5 from 282 reviews (99% five-star).
  • Reviews on this page: 282 Google reviews (270 with written comments, 6 with photos).
  • Owner responses: the business replied to 60% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Mover serving Palo Alto, California.

Data from Google, last updated November 2, 2026.

Score profile vs other movers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction93Reliability89Craft & service100Value100Momentum100Replies to reviews87Satisfaction: 93 (median 93)Reliability: 89 (median 91)Craft & service: 100 (median 94)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 87 (median 79)
Budget Movers & Storage CoMovers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Budget Movers & Storage Co: 93/100 on this factor. Category median: 93.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Budget Movers & Storage Co: 89/100 on this factor. Category median: 91.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Budget Movers & Storage Co: 100/100 on this factor. Category median: 94.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Budget Movers & Storage Co: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Budget Movers & Storage Co: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Budget Movers & Storage Co: 87/100 on this factor. Category median: 79.A
87

Bar = this company · dark tick = category median.

Star ratings

282 Google reviews we collected

  • 5 stars27899%
  • 4 stars10%
  • 3 stars10%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 270 written reviews

  • Praise67798%
  • Complaints122%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price542%
  • Reasonable650%
  • Overpriced18%
  • Not sure00%
$2.5k+157% vs typical movers

Middle half of what 9 customers paid ($1.3k–$3.7k) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response17926%
  • Staff & attitude16424%
  • Would recommend13520%
  • Price & value8512%
  • Quality & results649%
  • Communication396%
  • Honesty & trust233%

What customers talk about

We read 270 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He and his crew were professional, thoughtful, friendly, and incredibly efficient.”
  • “James was fantastic to work with—super communicative, organized, and immensely helpful as we prepped for both moves.”
  • “They are very friendly and approachable, and I would highly recommend their services to others.”
    “Do not recommend using them at all.”
  • “James and Toro were communicative, efficient, transparent, reasonable, and kind.”
    “First of all, the price we paid for a move was significantly higher than the quote that was given to my mother and I for the initial moving cost.”
  • “James, Toro, and George provided outstanding service—they worked efficiently while treating my belongings with absolute care.”
    “They also damaged my property and refused to take any responsibility for it.”
  • “They were professional throughout, communicated clearly about timing and logistics, and made a stressful day feel manageable.”
  • “Would definitely use them again and recommend them to anyone who needs a reliable, careful moving team.”

People customers mention

  • Toro 60 reviews
  • James 55 reviews
  • George 54 reviews
  • Wick 42 reviews
  • Andy 33 reviews
  • Area 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Budget Movers & Storage Co for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Nat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

We worked with Budget Movers twice this year and cannot say enough wonderful things about them. They went above and beyond to accommodate our tight schedule and made the entire process as seamless as possible. James was fantastic to work with—super communicative, organized, and immensely helpful as we prepped for…

Paid $3,000–3,500Great priceLocal movingMoving-related packingFurniture disassembly
Claire8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James and Toro were communicative, efficient, transparent, reasonable, and kind. I would choose Budget Movers again without hesitation. They helped me move from one room to another located a 10 min drive away, and helped me assemble a newly purchased bed frame at my new place.

Paid $1,000–1,500Local movingFurniture disassemblyFurniture assembly
MeghanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We used Budget Movers for a complicated move that also required storage. Andy and James were great. Good communication, good service. Recently a neighbor was terribly taken advantage of by her movers and I wish she had asked me for a recommendation first! They are reputable and solid.

Paid $1,000–1,500Reasonable priceLocal movingMoving-related packingFurniture storage
Kylie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wick and James were incredibly helpful and accommodating with our move that had a last minute change. We had to store half of our belongings and take the rest. We sorted as they packed and they were very patient with us!! What I really liked about Budget was that actual movers do the quoting, so they were more…

Paid $5,000+Reasonable priceLocal movingMoving-related packingFurniture storage
Catie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

5 star service for sure! These guys were not only affordable but fast, Efficient, organized and easy to work with. We had an obscene amount of stuff! LOL.I highly recommend them! I have moved many times and they were by far the best moving company I have used. I will for sure use them again in the future. Thanks Budget Movers! You guys are awesome.

Paid $2,000+Great priceLocal moving
Penny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This is the second time I’ve called Budget Movers to help and once again they came to the rescue. All the guys that came were very thoughtful competent & careful with all the furniture. They worked quickly and efficiently, and were honestly a joy to work with. I highly recommend them.

Paid $2,000+Reasonable priceLocal moving

Photos

Customer reviews

5.0 ★★★★★ 282 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Eric Rachmel2 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Used these guys for a corporate move 2x in a year and both times they were awesome!

Response from the owner · 2 days ago

Thank you for taking the time to write this review!

Nat S.1 reviewTotal number of Google reviews Nat has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We worked with Budget Movers twice this year and cannot say enough wonderful things about them. They went above and beyond to accommodate our tight schedule and made the entire process as seamless as possible. James was fantastic to work with—super communicative, organized, and immensely helpful as we prepped for both moves. He and his crew were professional, thoughtful, friendly, and incredibly efficient. Thank you James, Toro, George, Wick, and Juan! We highly recommend them!

  • Price assessment: Great price
  • Price: $3,000–3,500
  • Services: Local moving, Moving-related packing, Furniture disassembly, Furniture assembly
Response from the owner · 3 days ago

Thank you for taking the time to write this review!

Lisette Yco1 reviewTotal number of Google reviews Lisette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve used Budget Movers twice now, and they continue to impress. James, Toro, and George provided outstanding service—they worked efficiently while treating my belongings with absolute care. I won't hesitate to use them again for my next move!

  • Price assessment: Great price
  • Positive: Responsiveness, Quality, Professionalism, Value
  • Services: Local moving
Response from the owner · 3 years ago

Thank you for taking the time to post this review

Claire Baum8 reviewsTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

James and Toro were communicative, efficient, transparent, reasonable, and kind. I would choose Budget Movers again without hesitation. They helped me move from one room to another located a 10 min drive away, and helped me assemble a newly purchased bed frame at my new place.

  • Price: $1,000–1,500
  • Services: Local moving, Furniture disassembly, Furniture assembly
Response from the owner · a month ago

Thank you very much for taking the time to write this review!

Kathy Steligo3 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We called Budget to move furniture back into our house after having our floors redone. I sure wish we had called them when we were moving things out. They're quick, efficient, and definitely know what they're doing. Highly recommended.

Response from the owner · a month ago

Thank you for taking the time to write this review!

Stephanie Rodriguez3 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Company was great! Would absolutely recommend! 🙌🏼

Response from the owner · a month ago

Thank you for taking the time to write this review!

Mercedes Bentley6 reviewsTotal number of Google reviews Mercedes has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After much hard work, Wick and his assistant managed to carefully pack, move and deliver our belongings. Thank you!

Response from the owner · a month ago

Thank you very much for taking the time to write this review!

Ryan Spear1 reviewTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Carlos, Jeremy, Victor, Alejandro were amazing. Moved ys do efficiently and were so nice. I highly recommend them!

  • Services: Local moving
Response from the owner · a month ago

Thank you for taking the time to write this review

Amy Kost3 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

James and his team were fantastic. They even packed and moved our plants! Very professional, friendly, and treated everything with care. Immense thanks!

Response from the owner · 2 months ago

Thank you for taking the time to write this review!

Meghan LLocal Guide · 18 reviewsTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We used Budget Movers for a complicated move that also required storage. Andy and James were great. Good communication, good service. Recently a neighbor was terribly taken advantage of by her movers and I wish she had asked me for a recommendation first! They are reputable and solid.

  • Price assessment: Reasonable price
  • Price: $1,000–1,500
  • Services: Local moving, Moving-related packing, Furniture storage
Response from the owner · 2 months ago

Thank you for taking the time to write this review!

Budget Movers & Storage Co on Google Maps →

Business details