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Bug-A-Pest Termite & Pest Control

Pest control service · New Miami, OH · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 79 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 91%
5.0 ★★★★★ 45 Google reviews · 20 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
44%reviews answered by the owner
Jun 2026latest review

Bug-A-Pest Termite & Pest Control at a glance

Google reviewers rate Bug-A-Pest Termite & Pest Control five out of five stars based on forty-five reviews, with the owner responding to forty-four percent of feedback. Customers frequently cite punctuality, competitive pricing, and effective pest eradication as key benefits of the quarterly service. Recurring themes include prompt communication, knowledgeable technicians, and professional conduct within residential and commercial properties. No common criticisms appear in the provided excerpts, which consistently highlight reliable follow-up and responsive customer service.

  • Google rating: 5.0 out of 5 from 45 reviews (100% five-star).
  • Reviews on this page: 45 Google reviews (34 with written comments, 1 with photos).
  • Owner responses: the business replied to 44% of reviews.
  • Most recent review: June 8, 2026.
  • Service: Flea Exterminator serving New Miami, Ohio.

Data from Google, last updated November 1, 2026.

Score profile vs other flea exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability97Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 99 (median 95)Reliability: 97 (median 94)Craft & service: 99 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)
This companyFlea Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bug-A-Pest Termite & Pest Control: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bug-A-Pest Termite & Pest Control: 97/100 on this factor. Category median: 94.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bug-A-Pest Termite & Pest Control: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bug-A-Pest Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bug-A-Pest Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–

Bar = this company · dark tick = category median.

Star ratings

45 Google reviews we collected

  • 5 stars45100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 34 written reviews

  • Praise7699%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price360%
  • Reasonable240%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2229%
  • Would recommend1418%
  • Quality & results1317%
  • Speed & response1317%
  • Price & value68%
  • Communication56%
  • Honesty & trust45%

What customers talk about

We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Their prices are competitive, communication/ customer service is top notch, along with being courteous while on your property and in your home.”
  • “I would highly recommend Bug-a-pest for your pest control needs.”
  • “Fair pricing, great service, excellent pre visit communication.”
  • “On time, great success with pest eradication and prevention.”
  • “Bug A Pest offers top notch pest control service at an affordable price.”
  • “Kevin is a great communicator and I appreciate the text reminders.”
  • “This company is highly dependable, courteous, responsive, and very knowledgeable.”

People customers mention

  • Kevin 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Bug-A-Pest Termite & Pest Control for 6 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

EricLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kevin was excellent to work with. Knowledgeable and cares about fixing your problem. Highly recommend

Paid $120–140Great priceBee extermination
SpencerLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Bug a pest is great for my home and work properties. There are two different technicians Kevin & Mike I see for the different properties and they are both fantastic. Kevin is a great communicator and I appreciate the text reminders. The quarterly service takes care of having to remember to call for service. Recommended for business and residential.

Paid $80–100Reasonable priceGeneral pest inspection

Photos

Customer reviews

5.0 ★★★★★ 45 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Eric SchneibleLocal Guide · 11 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kevin was excellent to work with. Knowledgeable and cares about fixing your problem. Highly recommend

  • Price assessment: Great price
  • Price: $120–140
  • Services: Bee extermination
Spencer HendricksLocal Guide · 18 reviewsTotal number of Google reviews Spencer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bug a pest is great for my home and work properties. There are two different technicians Kevin & Mike I see for the different properties and they are both fantastic. Kevin is a great communicator and I appreciate the text reminders. The quarterly service takes care of having to remember to call for service. Recommended for business and residential.

  • Price assessment: Reasonable price
  • Price: $80–100
  • Services: General pest inspection
mike matson10 reviewsTotal number of Google reviews mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time, great success with pest eradication and prevention. Friendly folks to work with

  • Price assessment: Great price
John CLocal Guide · 508 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent professional service. Fixed our issue fast and permanently.

  • Price assessment: Reasonable price
  • Services: Ant extermination
Response from the owner · a year ago

Thank you, John! We truly appreciate your kind words and are glad we could resolve the issue quickly and permanently. Your feedback means a lot to our team. Don’t hesitate to reach out if you need us again!

Angela Sapp5 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bug a Pest has been wonderful. We moved into a new home with a basement. And even though we didn't see anything major. We wanted to treat for anything that may arise with having a basement. Their prices are competitive, communication/ customer service is top notch, along with being courteous while on your property and in your home. I highly recommend.

Response from the owner · a year ago

Thank you, Angela! We’re so happy to hear that your move went smoothly and that we could help protect your new home right from the start. If anything ever comes up, we’re just a call away. Welcome to the neighborhood!

KelseyLocal Guide · 36 reviewsTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience! Highly recommend.

Response from the owner · a year ago

Thanks, Kelsey! We’re thrilled to hear you had a great experience and appreciate the recommendation. It’s always a pleasure serving awesome customers like you!

Chuck FlemingLocal Guide · 55 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Top notch 👊🏼

Response from the owner · a year ago

Thanks, Chuck! We appreciate the shoutout. “Top notch” is what we aim for every day—glad we hit the mark!

Justin NobleLocal Guide · 40 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great local pest control company. I’ve been with them for 2 years now and they’re wonderful. Fair pricing, great service, excellent pre visit communication. On the rare occasion we see any bugs they happily come out promptly to spray again free of charge. I would highly recommend Bug-a-pest for your pest control needs.

Response from the owner · a year ago

Thank you, Justin! We're honored to have earned your trust over the past two years. Consistency, fair pricing, and great service are our top priorities, and it means a lot to hear that reflected in your experience.

Ryan GautschiLocal Guide · 8 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Reached out, left a message and got a quick reply. Was able to discuss needs over the phone and had Kevin out the next morning. Was very through, answered my questions and was professional throughout.

Response from the owner · a year ago

Thank you, Ryan! We’re glad Kevin could assist so promptly and professionally. We pride ourselves on fast responses and thorough service—it’s great to hear that came through in your experience.

Kurt Fritzsche3 reviewsTotal number of Google reviews Kurt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We called Bug-A-Pest to address a pest question. Kevin responded promptly, came to the house the same day to inspect, and provided outstanding service to assist us. It's such a pleasant experience to find an excellent service provider. We highly recommend Bug-A-Pest for their professionalism and top-notch customer service!

Response from the owner · a year ago

Thanks for the great review, Kurt! We're happy Kevin was able to help quickly and thoroughly. Same-day service is part of our commitment to being there when you need us most. Let us know how we can help in the future!

Bug-A-Pest Termite & Pest Control on Google Maps →

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