Experts Reviews · Company report
Bug Baron Exterminator logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Bug Baron Exterminator

Pomona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 5.0★ from 321 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bug Baron Exterminator is better than 100% of bed bug exterminators.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bug Baron Exterminator is better than 100% of bed bug exterminators.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bug Baron Exterminator is better than 100% of bed bug exterminators.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bug Baron Exterminator is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bug Baron Exterminator is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bug Baron Exterminator is better than —% of bed bug exterminators.–
—

Reviews for your job

Customers hired Bug Baron Exterminator for 8 kinds of job.

Bug Baron Exterminator for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$68–$116
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 97

All 16 Google reviews tagged “General pest inspection”

DRAP2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We just bought a new home and needed a lot of work to be done. Of all the people we hired, Simon was the most dependable, punctual, communicative, and professional. He answered all my questions, made me feel at ease, took the time to discuss the work being done, and was honest and candid about the work that needed…

Home inspectionGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
ELIJAH6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve never been happier with a business like this! Hands down the best service I’ve ever had!!

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Rod1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Simon really goes above and beyond with his services. I have not seen any roaches since signing up with Bug Baron. I genuinely feel appreciated as a customer.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Bug Baron because we somewhat recently moved in to a new home and we’re told by our inspector that there was possibly pest activity in our attic. I was set up with a next day appointment and even better-it was free of charge to just come out and take a look! Simon arrived on time and was friendly and…

General pest inspection+ Responsiveness+ Punctuality+ Professionalism
CJPLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We put a request on Yelp and this company responded within minutes. We were able to set up an appointment for a few hours later. Simon arrived promptly and was very helpful. He answered our questions and gave us good advice. Great thing is, inspection was FREE! If we ever need extermination services (and I hope we…

General pest inspection+ Responsiveness+ Punctuality+ Professionalism
Gloria15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you have any issues with bugs, rats, etc call Simon with Bug Baron. He is terrific and he had solutions to my problems right away. You won't regret it!

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Genessis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company with excellent customer service! Every summer we've had an ant problem; which is why we reached out to Bug Baron for their services. This summer we have not had any issues with ants! The owner will answer any questions/concerns and he is very professional and honest.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Randy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our technician Simon, sprayed the inside and outside of our house, and after a day our pest issue was fixed. Not only did they have better pricing than the leading competitors, but they had better results as well. I would definitely recommend them!!!

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Nicole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome customer service, reliable and professional. Out of all the inquiries we put out on Yelp…Bug Baron was the quickest in responding while being the most friendly and knowledgeable. They weren’t pushy either and made it very easy to get setup. They won us over right away! We set up an appointment and Simon…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Julieta8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This family owned business is the BEST! The owner Simon was so responsive to my tenants need. We thought had a mosquito issue in the apartment and it turned out to be nats in the pipes. He was so HONEST and clear. I will ALWAYS use them. WITHOUT a doubt. These people are the real deal! Thank you for have the best customer service.

General pest inspection+ Responsiveness+ Punctuality+ Quality
Alex5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, friendly and communicative! Easy guy to talk to and always happy to do business with! We had an ant problem in and outside our house, after they came and sprayed everything, the ants were gone the next day.

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Manuel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called Bug Baron because I had a spider issue. Their tech Simon came out of did his thing. He was professional, friendly and willing to answer all my questions. I no longer have a spider issue. I recommend this company to anyone looking for quality service at afforable prices.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Professionalism+ Value
Jessie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional , always on time , listens and comes back when we need them too!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Nicholas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Simon at Bug Baron provides quarterly pest control service for our home and I can’t say enough about how great it is to work with him. He is extremely knowledgeable, alleviating all of our concerns, and makes sure we always know exactly what he’s doing and what our options are! We completely trust him and wouldn’t…

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
VitaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

You will never meet a more knowledgeable, honest and professional exterminator with more integrity than Simon. He was able to help us identify the variety of ants we were dealing with by description and even smell! He identified odoriferous ants and helped us to promptly solve the problem! He really cares about the…

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Aaron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality

Price

$53-49% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 55%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination21$71–$126
Ant extermination19$63–$194
General pest inspection16$68–$116
Spider extermination14$79–$141
Cockroach extermination10$88–$282
Rodent extermination7$88–$323
Home inspection7$68–$146
Flea & mite extermination5$90–$282

Compare with