Pest control service · Fort Myers, FL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 66 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★172 Google reviews · 20 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Bugs Patrol LLC five stars based on 172 reviews, highlighting effective treatments for ants, bed bugs, rats, and bees. Customers frequently praise the company's punctuality, professional communication, and fair pricing, noting that staff members confirm appointments and address issues thoroughly. Recurring themes include long-term customer retention and quick response times for both residential and commercial properties. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 172 reviews (99% five-star).
Reviews on this page: 172 Google reviews (163 with written comments).
Owner responses: the business replied to 10% of reviews.
Most recent review: June 16, 2026.
Service: Bed Bug Exterminator serving Fort Myers, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bugs Patrol LLC Pest ControlBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bugs Patrol LLC Pest Control: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bugs Patrol LLC Pest Control: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bugs Patrol LLC Pest Control: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bugs Patrol LLC Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bugs Patrol LLC Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
Bar = this company · dark tick = category median.
Star ratings
172 Google reviews we collected
5.0of 5
5 stars17099%
4 stars21%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 163 written reviews
100%praise
Praise402100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1575%
Reasonable525%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10125%
Quality & results7819%
Would recommend7819%
Speed & response5814%
Price & value369%
Honesty & trust338%
Communication205%
What customers talk about
We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They always confirm appointments ahead of time, show up promptly, and are consistently neat and professional.”
“I highly recommend this company if you’re looking for reliable, top-quality service!”
“EXCELLENT SERVICE , QUICK RESPONSE ,, I RECOMMEND FOR EVERY ONE :)”
“Reasonably priced, knowledgeable, professional and responsive to all concerns.”
“Their prices are very fair and their work is very thorough including spraying outside and removing any outside cobwebss around the perimeter of the house.”
“The treatments this company uses are highly effective and the team is very punctual/reliable.”
“Alex took his time, explained everything thoroughly, came up with a great preventative maintenance plan, and—most importantly—was SO thorough.”
People customers mention
Alex39 reviews
Coral3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bugs Patrol LLC Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Lorena7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
HIGHLY RECOMMENDED! YOU WILL SEE RESULTS RIGHT AWAY! The treatments this company uses are highly effective and the team is very punctual/reliable. I have used them before and they have kept the prices for their services low for their customers despite inflation! A+ !!!!
Paid $80–100Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Kathy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Excellent service!! Reasonably priced, knowledgeable, professional and responsive to all concerns. Definitely recommend this amazing company for all your pest control needs.
Paid $100–120Great priceRodent exterminationGeneral pest inspection
HIGHLY RECOMMENDED! YOU WILL SEE RESULTS RIGHT AWAY! The treatments this company uses are highly effective and the team is very punctual/reliable. I have used them before and they have kept the prices for their services low for their customers despite inflation! A+ !!!!
Price assessment: Great price
Price: $80–100
Services: General pest inspection, Cockroach extermination, Bug & insect extermination, Ant extermination
Response from the owner · 4 months ago
Thank you for your kind words! We strive to carry the best and most professional services possible! We appreciate your recommendation to others!
Erica Temerario11 reviewsiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
Awesome service. We had a terrible ant problem. Bug Patrol took care of it right away. Haven't seen an ant in months. Great people to work with. Definitely recommend!
Cheryl Outlaw6 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Bugs Patrol has been taking care of pest control at my home for the past three years, and I couldn’t be more pleased with their service. They always confirm appointments ahead of time, show up promptly, and are consistently neat and professional. Best of all, I never see any bugs in my home. I highly recommend this company if you’re looking for reliable, top-quality service!
cars of tampa inc8 reviewsiTotal number of Google reviews cars has written across all businesses on Google Maps, not just this one.
Update Jan 2026: it’s been years now, and I still couldn’t be more pleased with Bugs Patrol. They truly provide a level of service that I never encounter anywhere else in SWFL—they are always so friendly and thorough, and obviously genuinely invested in satisfying their customers. I’ve tried just about every pest control company available here, and nobody is as good as Alex and his crew. I cannot praise them enough—it would be impossible to be more satisfied than I am, and they’ve *earned* a customer for life. If they’re not your pest control provider, then you’re doing it wrong.
I couldn’t be more impressed. I’ve used so many pest control companies and the difference between them and Bugs Patrol is astonishing. Alex took his time, explained everything thoroughly, came up with a great preventative maintenance plan, and—most importantly—was SO thorough. I’ve never seen any of the other companies put in that much work, and with such attention to detail. I really couldn’t be more pleased with the service and the employees, and can’t recommend Bugs Patrol enough. Give them a shot, you’ll see what I mean.
Jackie Sims4 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
This company is the best. I never had problems before... Alex explained everything and said in a couple of weeks I would see no more of those nasty bugs.
He was absolutely correct..my neighbor just used them the other day and they were highly satisfied..
Bugs are now gone even before the 2 weeks...
Thank you so very much...
Isbell RodriguezLocal Guide · 41 reviewsiTotal number of Google reviews Isbell has written across all businesses on Google Maps, not just this one.
Excellent service!! Reasonably priced, knowledgeable, professional and responsive to all concerns. Definitely recommend this amazing company for all your pest control needs.
Price assessment: Great price
Price: $100–120
Services: Rodent extermination, General pest inspection
HLocal Guide · 20 reviewsiTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
This business literally “does it all.”
I really can’t say enuf great things. He’ll give a free inspection, then gives an estimate with recommendations. I used his service initially for a tent free option for a bed bug infestation at my mother’s house. Needless to say, nothing, and I mean nothing, is alive there after his treatment. He is following up for one calendar year, per the contract. I found one skinny unfed bug after his first visit. He took care of it.
Now, I’ve decided to hire him for my own house.
He’s on time, no playing around there. He’s amazingly thorough. If there’s anything I’m concerned about, he responds right away.
I managed income properties for 16 years.
As anyone professional knows, when you finally find someone like this, you make sure that you listen, learn, and KEEP the contact information.
I just hope that he’s going to be around for a long time.
Price assessment: Reasonable price
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General pest inspection, Bug & insect extermination, Bed bug extermination
Services: Ant extermination, Bed bug extermination, Bee extermination, Cockroach extermination, Flea & mite extermination, Hornet & wasp extermination, Mosquito extermination, General pest inspection, Rodent extermination, Spider extermination, Termite inspection, Termite extermination, General wildlife removal
