Pest control service · Surprise, AZ · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%18+1.3Craft & service penalty97−0.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 91 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★2,449 Google reviews · 24 photos
96%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
22%reviews answered by the owner
$79typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the thoroughness, professionalism, and clear communication of technicians during exterior and interior pest treatments. Many note reasonable pricing and effective resolution of issues like ants, rodents, and scorpions. However, lower-rated reviews highlight concerns regarding unauthorized billing, difficulty canceling services, and a lack of transparency about service limitations or chemical safety.
Google rating: 4.9 out of 5 from 2,449 reviews (96% five-star).
Reviews on this page: 2,448 Google reviews (2,342 with written comments, 21 with photos).
Owner responses: the business replied to 22% of reviews.
Most recent review: November 7, 2026.
Service: Termite Control Service serving Surprise, Arizona.
Data from Google, last updated November 8, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bulwark ExterminatingTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bulwark Exterminating: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bulwark Exterminating: 91/100 on this factor. Category median: 92.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bulwark Exterminating: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bulwark Exterminating: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bulwark Exterminating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bulwark Exterminating: 18/100 on this factor. Category median: 97.F
18
Bar = this company · dark tick = category median.
Star ratings
2,448 Google reviews we collected
4.9of 5
5 stars2,35596%
4 stars452%
3 stars60%
2 stars50%
1 star372%
Praise vs complaints
Phrases our text analysis found in 2,342 written reviews
99%praise
Praise4,11199%
Complaints541%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price10834%
Reasonable18859%
Overpriced41%
Not sure165%
$79-11% vs typical termite control services
Middle half of what 183 customers paid ($53–$96) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,34832%
Quality & results1,21029%
Speed & response62715%
Communication44211%
Would recommend3729%
Honesty & trust942%
Price & value722%
What customers talk about
We read 2,342 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our technician, Preston, is friendly, professional and thorough with his inspecting and treating.”
“Carrie is rude and her customer service skills need some fine tuning.”
“I have been a customer for many years and my Technician Preston Lea does a very thorough job each visit!”
“Terrible company, they do not inform you about any.”
“Jordan Deoswell was great-thorough treatment, good explanations, timely.”
“…s third time finally we set up the account every two month once they never showed up they said they haven’t scheduled it yet.…”
“He takes the time to explain what he's doing, answer questions, and make sure our concerns are addressed.”
“He went the extra mile and treated some very hard to reach areas around our shed.”
“We truly appreciate his excellent service and highly recommend him!”
“Definitely would not recommend this company to anyone unless wasting money, being deceived, and unrightfully charged are something they want.”
“He is professional, knowledgeable, thorough, and genuinely cares about his customers.”
“Dishonest company, from their servicemen to their managers.”
“Bulwark has always done a great job for me at a fair price.”
“I'm just so frustrated and feeling ripped off now by this company.”
People customers mention
Henderson31 reviews
Cory28 reviews
Abbas23 reviews
Navarrete23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bulwark Exterminating for 8 kinds of job. Pick one to see what they paid and said.
TTim11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I have been a customer for many years and my Technician Preston Lea does a very thorough job each visit! I highly recommend this Company!
BBobLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Deonte was here and did a great and thorough job. He is a great guy. Thank you Bulwark. Bob & Holly
Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
KKevinLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
5/5 as my tech, Jose G., works diligently to provide the best pest control that he can to my large property. I have used Bulwark for more than a year now.
Paid $100–120Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
CConnie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Greg O. is always very professional when he comes out to take care of our pest service. Always answers any questions that I may have.
Mmitch1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Marco came out and took care of our house today, I am glad to see that are all my questions were taken care of We previously had problems with ants. He explained to me how the treatment works and why they started showing up. 10/10 service would recommend!
From, Mitch
Paid $60–80Great priceAnt extermination
MMartaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Greg is the best at Bullwark, he is very thorough and always answers all my questions! I highly recommend this company!
We've used Bulwark for many years. Their prices are reasonable. I like their approach where they try to avoid treating the inside of your home with chemicals, just the outside. Our technician, Preston, is friendly, professional and thorough with his inspecting and treating.
Services: Termite inspection, Spider extermination, Cockroach extermination, Ant extermination
Response from the owner · 4 days ago
5 stars! Baron, thank you for taking the time to leave us a stellar review. It means so much to us!
P
Patricia Schultheis6 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Irvin Padilla provided excellent pest control service to our home and took the time to share additional tips and information that are very useful. We really appreciate him!
Price assessment: Great price
Services: Rodent extermination, General pest inspection, Bug & insect extermination, Ant extermination
Pest type: Ants, Rodents, Other
Response from the owner · 4 days ago
Wow, Patricia! Thank you for taking the time to share your positive experience. We truly appreciate it!
K
Kara Mangold7 reviewsiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Fernando has been absolutely fantastic! He is professional, knowledgeable, thorough, and genuinely cares about his customers. He takes the time to explain what he's doing, answer questions, and make sure our concerns are addressed.
Response from the owner · 6 days ago
Wow, Ken! Thank you for taking the time to share your positive experience. We truly appreciate it!
B
Bob McmillanLocal Guide · 25 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Bulwark responded quickly and efficiently to our urgent request for rodent control. Irving was on time, knowledgeable, friendly and very professional. Because of the great responsiveness and service we are dropping our regular pest service provider and switching to Bulwark.
Response from the owner · a week ago
5 stars! David, thank you for taking the time to leave us a stellar review. It means so much to us!