Computer support and services · Tustin, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 44 security system installersiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★75 Google reviews · 18 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Burgi Technologies | Managed IT & Cybersecurity at a glance
Google reviewers rate Burgi Technologies five stars based on seventy-five reviews, noting that the owner responds to eighty-three percent of feedback. Clients frequently cite punctual service, clear communication, and reliable technical support for hardware, software, and network issues. Many describe the team as professional and knowledgeable, often highlighting their ability to resolve problems quickly and proactively. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 75 reviews (100% five-star).
Reviews on this page: 75 Google reviews (64 with written comments).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 15, 2026.
Service: Security System Installer serving Tustin, California.
Data from Google, last updated October 28, 2026.
Score profile vs other security system installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companySecurity System Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burgi Technologies | Managed IT & Cybersecurity: 100/100 on this factor. Category median: 92.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burgi Technologies | Managed IT & Cybersecurity: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burgi Technologies | Managed IT & Cybersecurity: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
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Bar = this company · dark tick = category median.
Star ratings
75 Google reviews we collected
5.0of 5
5 stars75100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 64 written reviews
97%praise
Praise10597%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2725%
Speed & response2119%
Would recommend1918%
Quality & results1716%
Honesty & trust1211%
Communication76%
Price & value55%
What customers talk about
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Historically this kind of thing was a nightmare before we started using Burgi.”
“Nathan Munoz just upgraded my workstation quickly and flawlessly, and I'm back up and completely running with no issues in only a few hours.”
“We’re incredibly grateful for everything he does and highly recommend him.”
“Burgi has been handling our company's IT for a few years now, and they continue to do a fantastic job.”
“If you’re on the fence about making the switch, trust me—Burgi Tech is a massive upgrade.”
“Their communication is clear, timely, and easy to understand, which makes a huge difference when issues come up.”
“Our selection criteria were reputable service at reasonable price.”
People customers mention
Reza9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJacob8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
We changed over from another provider in 2023 and glad we made the change. Great service and knowledge!!!!
NNevin12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The best decision we’ve made for our dealership!
Switching to Burgi Tech has been an absolute game-changer for our company. We were initially hesitant to transition from a full-time, in-house IT employee to an outside firm, but it has truly been the best decision we could have made.
The level of service is…
EEd5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Burgi has been handling our company's IT for a few years now, and they continue to do a fantastic job. Nathan Munoz just upgraded my workstation quickly and flawlessly, and I'm back up and completely running with no issues in only a few hours. Historically this kind of thing was a nightmare before we started using Burgi.
I'm pleased!
LLouis1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
From BMW DTLA, Matthew helped me out swapping my old computer out and setting up two monitors. Everything worked smoothly and was friendly process.
KKasra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Jeff was a life saver. Came through and helped me setup my systems. Thank you to Burgi for working with me
LLuis1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Jeff was really helpful with fixing my lap top.
He took the initiative to come to the dealership just to fix the problem. Thanks again Jeff.
Thank you so much for the 5-star review!
At Burgi Technologies, we know that in business, time is money. That is why we commit to providing a truly immediate response whenever an issue arises.
Our goal is to deliver great service that eliminates downtime and keeps your operations running efficiently. Whether your business needs rapid Help Desk Support, proactive Cybersecurity monitoring, or dependable Managed IT Services here in LA County, you can always count on our team to react quickly and professionally.
Thank you for your trust and partnership!
D
Daniel MedinaLocal Guide · 14 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
We changed over from another provider in 2023 and glad we made the change. Great service and knowledge!!!!
Response from the owner · a year ago
Thank you Jacob! It has been a pleasure serving you and your great team since 2023, and we are looking forward to continue supporting your business in the years to come.
Thank you for your trust 🙏🏼
H
Hdaana3 reviewsiTotal number of Google reviews Hdaana has written across all businesses on Google Maps, not just this one.
The best decision we’ve made for our dealership!
Switching to Burgi Tech has been an absolute game-changer for our company. We were initially hesitant to transition from a full-time, in-house IT employee to an outside firm, but it has truly been the best decision we could have made.
The level of service is unmatched. The owner, Reza, is incredibly involved, and Jeff along with the rest of the hands-on team have been nothing short of phenomenal. We now have a full-service, round-the-clock IT staff for less than what we were paying a single employee. If you’re on the fence about making the switch, trust me—Burgi Tech is a massive upgrade.
E
Ed Rands5 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Burgi has been handling our company's IT for a few years now, and they continue to do a fantastic job. Nathan Munoz just upgraded my workstation quickly and flawlessly, and I'm back up and completely running with no issues in only a few hours. Historically this kind of thing was a nightmare before we started using Burgi.
I'm pleased!
Response from the owner · a year ago
Hi Ed,
Thank you so much for your kind words! We are thrilled that you loved your experience. We put customer experience and satisfaction as our number one priority, and your review gives us the encouragement we need to stay committed to providing the highest level of Managed IT Services to our valued customers.
L
Louis Montes1 reviewiTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Jeff was a life saver. Came through and helped me setup my systems. Thank you to Burgi for working with me
Response from the owner · 5 months ago
Thank you so much for the wonderful feedback!
We are thrilled to hear that Jeff was a 'life saver' and got your systems completely set up and running smoothly. At Burgi Technologies, we know that configuring new equipment or transitioning to a new setup can be incredibly overwhelming, and our goal is always to step in and take that stress entirely off your shoulders.
Providing seamless system deployments, reliable workstation setups, and responsive Business IT Support is at the core of what we do. We are proud to be a flexible, dedicated technology partner that works closely with you to meet your exact business needs here in Orange County and Los Angeles.
Thank you for partnering with Burgi Tech, we are always here to help whenever you need us!
L
Luis Luna1 reviewiTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Jeff was really helpful with fixing my lap top.
He took the initiative to come to the dealership just to fix the problem. Thanks again Jeff.
Response from the owner · 5 months ago
Thank you so much for the great review!
We are thrilled to hear that Jeff was able to get your laptop completely fixed and back in action. At Burgi Technologies, we don't just wait around for tickets to clear, we believe in taking proactive initiative. If resolving a critical issue means coming directly to the dealership showroom or service drive, that is exactly what our team will do.
Providing fast, on-site Automotive IT Support and reliable technical troubleshooting is a core part of how we keep high-volume dealerships running at peak efficiency.
Thanks again for the shout-out to Jeff, and thank you for trusting us as your Managed IT Services partner!
