DPS Security Services- Local ADT Authorized Dealer
Security system installation service · Tustin, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%96+14.6Craft & service penalty97−0.3Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 44 security system installersiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★33 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
DPS Security Services- Local ADT Authorized Dealer at a glance
Customers report that DPS Security Services provides punctual, professional installation of ADT alarm systems, hardwired cameras, and network cabling. Reviewers highlight fair pricing, responsive communication, and thorough walkthroughs of system features. The team consistently arrives on time, performs clean work, and addresses specific security needs for both residential and commercial properties without up-selling unnecessary equipment.
Google rating: 5.0 out of 5 from 33 reviews (100% five-star).
Reviews on this page: 33 Google reviews (31 with written comments, 1 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: September 19, 2026.
Service: Security System Installer serving Tustin, California.
Data from Google, last updated October 28, 2026.
Score profile vs other security system installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companySecurity System Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DPS Security Services- Local ADT Authorized Dealer: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DPS Security Services- Local ADT Authorized Dealer: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DPS Security Services- Local ADT Authorized Dealer: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DPS Security Services- Local ADT Authorized Dealer: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DPS Security Services- Local ADT Authorized Dealer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
–
Bar = this company · dark tick = category median.
Star ratings
33 Google reviews we collected
5.0of 5
5 stars33100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
99%praise
Praise8099%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable375%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1721%
Would recommend1721%
Speed & response1417%
Quality & results1215%
Communication911%
Price & value911%
Honesty & trust34%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ruben and his technician, Miguel, were both incredibly friendly, professional, and helpful throughout the entire process.”
“We highly recommend Ruben and Miguel to anyone looking for a home security system and camera installation!”
“Timely, clean, expert guidance, fair and affordable pricing.”
“We had a great experience with DPS Security Services!”
“…s work installing the system but also all the time he took patiently explaining to us the features of the system and how to use it.…”
“One more important point is that their pricing is very reasonable for the quality of service they provide.”
“He's been doing business in Irvine for over 16 years, so he's definitely reliable.”
People customers mention
Ruben14 reviews
Miguel12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience with DPS Security Services! Ruben and his technician, Miguel, were both incredibly friendly, professional, and helpful throughout the entire process. Miguel did a great job installing our ADT security system and Ruben installed our ring cameras. They both took the time to walk us through…
Reasonable price
DDan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Terrific service - highly recommend. Timely, clean, expert guidance, fair and affordable pricing. Took care of our home as if it was their own. Shout out to Miguel for above and beyond service - thank you!
JJayLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I recently got ADT Security via DPS Security Services.
They were terrific ! First Ruben came to the house and assessed my needs. Then Miguel came out for the installation. I was very impressed with them both and especially want to thank Miguel for not only his work installing the system but also all the time he…
Great price
FFrank2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We've had a fantastic experience with DPS Security Services in installing the ADT Alarm System and a Hard-Wired Camera System with Active Deterrence.
Ruben, Miguel, and the team have been professional, responsive, and incredibly easy to work with.
They always respond quickly, take the time to answer all our…
RRobertLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I called Ruben out for a second project after a good 1st experience installing a dozen outdoor UV cat6 cables.
This time he and crew installed exterior conduit to prepair for AT&T fiber in order to get the fiber run from the Telco panel on side of house all the way up into attic and into master closet. This…
JJordan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Don't typically post a lot of reviews, but Ruben and Miguel did a great job. I found them on yelp and wanted to pass it forward to anyone else looking for camera installation or ADT alarm systems. Very fairly priced for the high quality work they did. I would recommend.
We had a great experience with DPS Security Services! Ruben and his technician, Miguel, were both incredibly friendly, professional, and helpful throughout the entire process. Miguel did a great job installing our ADT security system and Ruben installed our ring cameras. They both took the time to walk us through everything and make sure we understood how it all worked before he left.
The entire process was smooth and easy, and we really appreciated their attention to detail and excellent customer service. We highly recommend Ruben and Miguel to anyone looking for a home security system and camera installation!
Price assessment: Reasonable price
D
Dan Loomis4 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Terrific service - highly recommend. Timely, clean, expert guidance, fair and affordable pricing. Took care of our home as if it was their own. Shout out to Miguel for above and beyond service - thank you!
J
Jay GolandLocal Guide · 10 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
I recently got ADT Security via DPS Security Services.
They were terrific ! First Ruben came to the house and assessed my needs. Then Miguel came out for the installation. I was very impressed with them both and especially want to thank Miguel for not only his work installing the system but also all the time he took patiently explaining to us the features of the system and how to use it.I feel I made a good choice with our new security system.
Price assessment: Great price
F
Frank Cowperwood2 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
We've had a fantastic experience with DPS Security Services in installing the ADT Alarm System and a Hard-Wired Camera System with Active Deterrence.
Ruben, Miguel, and the team have been professional, responsive, and incredibly easy to work with.
They always respond quickly, take the time to answer all our questions, and make sure everything is working before they leave. Their work is thorough, and you can tell they're experienced and detail-oriented.
One more important point is that their pricing is very reasonable for the quality of service they provide.
Don't be tricked by other companies that offer lower numbers. You often end up paying the price in the form of delays or poor work. With DPS Security Services, the job gets done right the first time.
Response from the owner · 4 months ago
Thank you for the review Frank. It was my pleasure.
R
Robert GlenLocal Guide · 9 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I called Ruben out for a second project after a good 1st experience installing a dozen outdoor UV cat6 cables.
This time he and crew installed exterior conduit to prepair for AT&T fiber in order to get the fiber run from the Telco panel on side of house all the way up into attic and into master closet. This involved meticulous planning for the route and placing a very long nylon pull string (i provided) into the conduit as it was assembled piece by piece.
This is the only way to get advertised 2Gbit speeds for homes that were built with ancient cat5 from outdoor panel to junction box in home.
Response from the owner · 5 months ago
Hi Robert thank you for the review again and for trusting in us for your projects .
J
Jordan Spektor3 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Don't typically post a lot of reviews, but Ruben and Miguel did a great job. I found them on yelp and wanted to pass it forward to anyone else looking for camera installation or ADT alarm systems. Very fairly priced for the high quality work they did. I would recommend.
Price assessment: Reasonable price
Response from the owner · 7 months ago
Hi Jordan, thank you for the review. Much appreciated. Always here to help if you have any questions. Have a great day!
L
Li Sherman6 reviewsiTotal number of Google reviews Li has written across all businesses on Google Maps, not just this one.
We needed an alarm system with hardwired cameras.I found DPS online and read there reviews on yelp and Google.Gave them a call and Ruben schedule an on site to go over options that best fit my needs. With the pricing he provided on both system we decided to proceed and three days later both systems was installed.. I highly recommend DPS Security Services if you like clean installation. Ruben, Miguel and Franco are easy to work with.
Response from the owner · a year ago
Thank you for the review. It was our pleasure in helping you both secure your home.
N
Ngan LyLocal Guide · 17 reviewsiTotal number of Google reviews Ngan has written across all businesses on Google Maps, not just this one.
I contacted DPS and ask for removal of old security items in my home. Ruben was a professional who removed these items in no time at all. I will have this company back out for other installation at my home. This is a good company with fast, trustworthy and professional technicians. Please if you are in need of security services please look up DPS Security. Good company.
Response from the owner · a year ago
Thank you Vivian for the kind words. Looking forward in helping you secure your home with cameras.
