Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
BURNETT AUTOMOTIVE INC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

BURNETT AUTOMOTIVE INC

Leawood, KS · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 1,279 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BURNETT AUTOMOTIVE INC is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BURNETT AUTOMOTIVE INC is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BURNETT AUTOMOTIVE INC is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BURNETT AUTOMOTIVE INC is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BURNETT AUTOMOTIVE INC is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BURNETT AUTOMOTIVE INC is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired BURNETT AUTOMOTIVE INC for 8 kinds of job.

BURNETT AUTOMOTIVE INC for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 71
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Air & cabin filter replacement”

Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I've been taking my 2008 Civic to Burnett for years. The best thing about the mechanics is that they don't try to sell you anything you don't need; in fact they dispelled my concern about needing new tires, assuring me that I wouldn't need to do it for several months,. When I finally did need the tires, someone…

Reasonable priceAir & cabin filter replacementTiresElectrical
Gregory2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I took my SUV in for an oil change and tire rotation. Burnett also did a complimentary alignment check for me. They also have a great tire sale going on through the end of August, so I bought 4 new tires at an outstanding price! Service there is always friendly and my car was ready early.

Great priceAir & cabin filter replacementTiresWheel alignment
ann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

car running better than it has since I can't remember when

TransmissionAir & cabin filter replacementExhaust
Tamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My experience with Burnett Automotive has been very positive. They have promptly taken my car in and had it serviced when they said they would at the cost that they said they would. The waiting room is very clean. The staff is very polite and professional. They are a five star service. I come from Blue Springs, Missouri to have my car serviced by them.

Air & cabin filter replacementAuto engine diagnosticGeneral repairs
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I absolutely love Burnett and the staff here! Great people, great service, great pricing, and great communication! Burnett always makes sure to take great care of my fleet and in a timely manner. I highly recommend this location and staff for all of your automotive needs!

Great priceTransmissionAir & cabin filter replacementExhaust
MacLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

In and out no complaints no drama!

Reasonable priceAir & cabin filter replacementBatteryOil change
KarelisLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I went to Burnett due to my car smelling like burning cables. Charles took the time to educate me so i could understand what the possible issue was and how they planned to address it.

Not sureAir & cabin filter replacement
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We’ve used them for years. We always get good service and I love that they take the time to explain everything with you before they start working

Reasonable priceAir & cabin filter replacementGeneral repairsOil change
DebLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Very fast and very honest!

Reasonable priceAir & cabin filter replacementTires
JenniferLocal Guide · 226 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great shop with team that explains all repairs, answers questions and provides pricing solutions for your budget. My car and I are regulars here

Reasonable priceAir & cabin filter replacementTiresSteering & suspension repair
Jack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Great priceAir & cabin filter replacementAir conditioning
Scoot2 months ago★★★★★

Rating only, no written review.

Great priceAir & cabin filter replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 61%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Tires87—
Oil change62—
Wheel alignment31—
General repairs23—
Brakes21—
Steering & suspension repair19—
Auto engine diagnostic18—
Battery18—

Compare with

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