Sherry Fritzshall6 reviewsTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery polite and prompt.
BURNETT AUTOMOTIVE INC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 148 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 73%
4.9 ★★★★★ 1,279 Google reviews · 23 photos
95%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
BURNETT AUTOMOTIVE INC at a glance
Reviewers at this 4.9-rated Leawood shop highlight prompt service, transparent pricing, and thorough diagnostics that often identify issues other shops missed, leading to cost savings. Customers frequently praise the comfortable waiting area and staff who explain repairs without pushing unnecessary work. However, a few low-star reviews criticize long hold times, billing discrepancies, and alleged misdiagnoses on complex or older vehicles.
- Google rating: 4.9 out of 5 from 1,279 reviews (95% five-star).
- Reviews on this page: 1,279 Google reviews (797 with written comments, 9 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 24, 2026.
- Service: Auto Repair Shop serving Leawood, Kansas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BURNETT AUTOMOTIVE INC: 90/100 on this factor. Category median: 87.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BURNETT AUTOMOTIVE INC: 86/100 on this factor. Category median: 83.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BURNETT AUTOMOTIVE INC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BURNETT AUTOMOTIVE INC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BURNETT AUTOMOTIVE INC: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
1,279 Google reviews we collected
- 5 stars1,21495%
- 4 stars323%
- 3 stars71%
- 2 stars81%
- 1 star181%
Praise vs complaints
Phrases our text analysis found in 797 written reviews
- Praise1,32197%
- Complaints433%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price6334%
- Reasonable11161%
- Overpriced21%
- Not sure74%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude29221%
- Speed & response26119%
- Quality & results24718%
- Price & value18213%
- Honesty & trust16712%
- Would recommend1239%
- Communication927%
What customers talk about
We read 797 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were totally professional and extremely courteous and helpful.”
“The weekend crew is very unprofessional and takes no accountability for good work.”
“I called my Burnett Automotive center and they came out the same day.”
“Took the escape on for a slow leak by appointment and they had me out of there in 30 minutes.”
“May not be the least expensive place in town but as with all things you get what you pay for and they have always had quality service”
“The 87th street location would have to be the worst .”
“They got me in quickly, were transparent about the issues and the fix, excellent customer service and great price.”
“I had an ABS module problem that can be very expensive.”
“relaxing waiting room- trustworthy professionals - explain everything”
“I wouldn't recommend this place, its a scam through and through.”
“I would recommend them to anyone who needs vehicle servicing.”
“Would not recommend for anything more than minor work.”
“The front office staff were pleasant and answered all my questions.”
People customers mention
- College 19 reviews
- Ryan 15 reviews
- Quivira 13 reviews
- Zach 12 reviews
- Tyler 8 reviews
- Park 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BURNETT AUTOMOTIVE INC for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Swan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Really appreciate Victoria and the team at Burnett Automotive. She gave me a competitive quote, price-matched to the local market and best of all they offer a 6 month, 3 year or lifetime warranty on their alignment. That was the deciding factor for me. The front office staff were pleasant and answered all my questions. Highly recommend Burnett Automotive!
Lawrence12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
My battery was dead upon returning home. I called my Burnett Automotive center and they came out the same day. They jump started the car and they replaced the battery which was under warranty for only a labor charge at their shop. All done in less than hour. They were totally professional and extremely courteous and…
Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I've been taking my 2008 Civic to Burnett for years. The best thing about the mechanics is that they don't try to sell you anything you don't need; in fact they dispelled my concern about needing new tires, assuring me that I wouldn't need to do it for several months,. When I finally did need the tires, someone…
Reasonable priceAir & cabin filter replacementTiresElectrical
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brought in my 2017 CR-V with an intermittent acceleration issue that was hard to reproduce. They stuck with it, found a cylinder 2 misfire, and confirmed a failed head gasket with a borescope inspection. They even flagged Honda's warranty extension (TSB 26-098) which is covering the repair. Honest, thorough diagnosis — highly recommend.
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★
Thanks again to Ryan and the staff at Burnette on College. Diagnosed our engine light issue with our 2017 Sportage and got us back running in less than 24 hours. always great and helpful!!
Reasonable priceElectricalAuto engine diagnostic
Steve8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had an ABS module problem that can be very expensive. The real problem was air in the brake line which was identified, fixed, and saved me both money and worry. Their shuttle service was a real help. Great automobile service!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 87 | — |
| Oil change | 62 | — |
| Wheel alignment | 31 | — |
| General repairs | 23 | — |
| Brakes | 21 | — |
| Steering & suspension repair | 19 | — |
| Auto engine diagnostic | 18 | — |
| Battery | 18 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,279 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Swan6 reviewsTotal number of Google reviews Swan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally appreciate Victoria and the team at Burnett Automotive. She gave me a competitive quote, price-matched to the local market and best of all they offer a 6 month, 3 year or lifetime warranty on their alignment. That was the deciding factor for me. The front office staff were pleasant and answered all my questions. Highly recommend Burnett Automotive!
Lawrence Hodes12 reviewsTotal number of Google reviews Lawrence has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy battery was dead upon returning home. I called my Burnett Automotive center and they came out the same day. They jump started the car and they replaced the battery which was under warranty for only a labor charge at their shop. All done in less than hour. They were totally professional and extremely courteous and helpful. I have been using them for the 11 years I have been living here.
Response from the owner · 5 years ago
Thank you Lawerence! Glad we could get that resolved for you quickly and efficiently. Z.T. Mng
Larry Michael2 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuickly fixed flat tire.
- Price assessment: Reasonable price
Jill Maidhof5 reviewsTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've been taking my 2008 Civic to Burnett for years. The best thing about the mechanics is that they don't try to sell you anything you don't need; in fact they dispelled my concern about needing new tires, assuring me that I wouldn't need to do it for several months,. When I finally did need the tires, someone stayed on the phone with me for 10 minutes, researching the safest and most cost effective option. Great service, great work.
- Price assessment: Reasonable price
- Services: Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic
Response from the owner · Edited a week ago
Thank you, Jill, for trusting our team with your Civic over the years! We're glad our team provided honest advice and exceptional service. We look forward to assisting you again!
John Lee4 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrought in my 2017 CR-V with an intermittent acceleration issue that was hard to reproduce. They stuck with it, found a cylinder 2 misfire, and confirmed a failed head gasket with a borescope inspection. They even flagged Honda's warranty extension (TSB 26-098) which is covering the repair. Honest, thorough diagnosis — highly recommend.
Response from the owner · a week ago
Thank you, John, for trusting us with your 2017 CR-V! We're delighted our thorough diagnosis uncovered the cylinder 2 misfire and head gasket issue. It's great to hear Honda's warranty extension is covering the repair. Your recommendation means a lot to us; we look forward to assisting you again! Safe travels!
Lacy Simmons3 reviewsTotal number of Google reviews Lacy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service!!!
- Price assessment: Great price
- Services: Electrical
Response from the owner · a week ago
Thank you, Lacy, for your wonderful feedback! We're thrilled you had an excellent experience. We look forward to serving you again!
Michael Albright2 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThanks again to Ryan and the staff at Burnette on College. Diagnosed our engine light issue with our 2017 Sportage and got us back running in less than 24 hours. always great and helpful!!
- Price assessment: Reasonable price
- Services: Electrical, Auto engine diagnostic
Response from the owner · 5 years ago
Thanks Michael!
Steve Glover8 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had an ABS module problem that can be very expensive. The real problem was air in the brake line which was identified, fixed, and saved me both money and worry. Their shuttle service was a real help. Great automobile service!
Response from the owner · 2 weeks ago
Thank you, Steve, for your thoughtful review and for sharing your experience! We're thrilled we could resolve the issue with your ABS module and help ease your worries. It's fantastic to hear that our shuttle service also added to your convenience. We look forward to assisting you again. Safe travels!
Mark Cisterna5 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery honest people to work with. We went in with a diagnosed problem from a dealer and after inspection by Burnett they said they could not find anything that would warrant the work suggested from the dealer. It is refreshing to work with an auto repair company you can trust. Definitely will be my go to auto repair.
Response from the owner · 2 years ago
Mark, we appreciate your feedback and are glad we could provide you with an honest service. Thank you for choosing Burnett!
Business details
- Address: 11870 W 112th St, Overland Park, KS 66210
- Phone: (913) 451-1343
- Website: burnettauto.com
- Service area: Leawood, KS