Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
BURNETT AUTOMOTIVE INC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

BURNETT AUTOMOTIVE INC

Leawood, KS · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 1,279 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BURNETT AUTOMOTIVE INC is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BURNETT AUTOMOTIVE INC is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BURNETT AUTOMOTIVE INC is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BURNETT AUTOMOTIVE INC is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BURNETT AUTOMOTIVE INC is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BURNETT AUTOMOTIVE INC is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired BURNETT AUTOMOTIVE INC for 8 kinds of job.

BURNETT AUTOMOTIVE INC for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 97
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Auto engine diagnostic”

Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I've been taking my 2008 Civic to Burnett for years. The best thing about the mechanics is that they don't try to sell you anything you don't need; in fact they dispelled my concern about needing new tires, assuring me that I wouldn't need to do it for several months,. When I finally did need the tires, someone…

Reasonable priceAir & cabin filter replacementTiresElectrical
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★

Thanks again to Ryan and the staff at Burnette on College. Diagnosed our engine light issue with our 2017 Sportage and got us back running in less than 24 hours. always great and helpful!!

Reasonable priceElectricalAuto engine diagnostic
DugLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Upfront and honest.

Auto engine diagnostic
RLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This Burnett’s location is a treasure! As busy as they are, they’ve always managed to fit me in when I’ve had an emergency. You can trust them to be honest and to provide excellent care for your car.

Auto engine diagnosticGeneral repairsBrakes
Ficker7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were extremely timely and had reasonable fees.

Auto engine diagnosticWheel alignmentBattery
Tamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My experience with Burnett Automotive has been very positive. They have promptly taken my car in and had it serviced when they said they would at the cost that they said they would. The waiting room is very clean. The staff is very polite and professional. They are a five star service. I come from Blue Springs, Missouri to have my car serviced by them.

Air & cabin filter replacementAuto engine diagnosticGeneral repairs
Bill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Burnett Automotive treated me great. They got my car in within minutes of my appointment time and had it ready to go at the promised time. Very fair pricing and honest estimates.

Reasonable priceAuto engine diagnostic
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I absolutely love Burnett and the staff here! Great people, great service, great pricing, and great communication! Burnett always makes sure to take great care of my fleet and in a timely manner. I highly recommend this location and staff for all of your automotive needs!

Great priceTransmissionAir & cabin filter replacementExhaust
Lawrence15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Always good care for years

Reasonable priceAuto engine diagnosticOil change
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Wow! First time using Burnett Automotive and the process could not have gone smoother. Top notch customer service and communication. Will 100% be a returning customer!

Great priceAuto engine diagnosticGeneral repairs
Andy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Burnett has taken good care of our family vehicles for years. Would recommend them to anyone.

Reasonable priceTiresSteering & suspension repairElectrical
Rob14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent service & price

Great priceTiresAuto engine diagnosticWheel alignment
Jeff13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Manager Ryan at College & Quivera location is the best. He is the reason we're customers.

Not sureElectricalAuto engine diagnosticGeneral repairs
Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I appreciate the pride and the detail that they take in their work. They are honest and will not tried to sell you something you don’t need. If I need any type of car repair, I will definitely take it to them.

Reasonable priceAuto engine diagnosticService not listed
Leo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Tyler worked on my 2015 F-150. Quick service and exchanged my 3 year old battery still under warranty for free.

Great priceElectricalAuto engine diagnosticOil change
AmyLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Burnett is transparent, very thorough, and provide excellent service! Every once in awhile the stars align and you find an honest, skilled, and dependable garage to service your car. When you find that, grab on with both hands and don't let go. This is that place. I've had some odd things cone up with my car and…

Reasonable priceAuto engine diagnosticGeneral repairsBrakes
Zora4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto engine diagnosticGeneral repairs
TravisEdited 4 months ago★★★★★

Rating only, no written review.

Great priceTiresAuto engine diagnosticBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 61%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Tires87—
Oil change62—
Wheel alignment31—
General repairs23—
Brakes21—
Steering & suspension repair19—
Auto engine diagnostic18—
Battery18—

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