Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
BURNETT AUTOMOTIVE INC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

BURNETT AUTOMOTIVE INC

Leawood, KS · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 1,279 Google reviews

📞 Call (913) 451-1343Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BURNETT AUTOMOTIVE INC is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BURNETT AUTOMOTIVE INC is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BURNETT AUTOMOTIVE INC is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BURNETT AUTOMOTIVE INC is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BURNETT AUTOMOTIVE INC is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BURNETT AUTOMOTIVE INC is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired BURNETT AUTOMOTIVE INC for 8 kinds of job.

BURNETT AUTOMOTIVE INC for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 102
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Brakes” · showing 20

Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I’ve had my truck serviced at Burnett for a number of years and have always been satisfied. May not be the least expensive place in town but as with all things you get what you pay for and they have always had quality service

TiresWheel alignmentBrakes
RLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This Burnett’s location is a treasure! As busy as they are, they’ve always managed to fit me in when I’ve had an emergency. You can trust them to be honest and to provide excellent care for your car.

Auto engine diagnosticGeneral repairsBrakes
StevenLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I just had the best automotive repair experience of my life. Transparency, honesty, and kindness. Genuinely stunned.

Great priceSteering & suspension repairGeneral repairsBrakes
Alan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

These guys consistently do great work. I like their transparent process of showing you a video of their work. I was recommended for the work that was needed, not unnecessary add ons.

Reasonable priceTiresBrakes
patricia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Burnett Automotive went above and beyond to help me. I was very impressed with the speediness of their service and the quality. Thank you.

Brakes
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I absolutely love Burnett and the staff here! Great people, great service, great pricing, and great communication! Burnett always makes sure to take great care of my fleet and in a timely manner. I highly recommend this location and staff for all of your automotive needs!

Great priceTransmissionAir & cabin filter replacementExhaust
Becky10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Everyone very helpful

Reasonable priceBrakes
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They promptly inspected and provided quote. Work was completed by end of business after quote approved.

Reasonable priceBrakes
DON15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Best place in town to take your car truck or suv. Great service

BrakesOil change
Andy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Burnett has taken good care of our family vehicles for years. Would recommend them to anyone.

Reasonable priceTiresSteering & suspension repairElectrical
Jazz3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been going to Burnett Automotive for a little over a year now and the service everytime is amazing! Always fast and reliable to get me back in my car the very same day; 100000000000% would recommend! Thank you for always giving me the best experience.

Reasonable priceTiresBrakesOil change
AlyLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We were very happy with our service and experience at Burnett. We were unsure what the actual cause of our brake issues were when we brought our daughter's car in for service. They were very professional and knowledgeable. Could have tried to do extra work, but ultimately they were able to diagnose and fix the…

Reasonable priceBrakes
AmyLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Burnett is transparent, very thorough, and provide excellent service! Every once in awhile the stars align and you find an honest, skilled, and dependable garage to service your car. When you find that, grab on with both hands and don't let go. This is that place. I've had some odd things cone up with my car and…

Reasonable priceAuto engine diagnosticGeneral repairsBrakes
JenniferLocal Guide · 226 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great shop with team that explains all repairs, answers questions and provides pricing solutions for your budget. My car and I are regulars here

Reasonable priceAir & cabin filter replacementTiresSteering & suspension repair
jen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairWheel alignmentBrakes
TravisEdited 4 months ago★★★★★

Rating only, no written review.

Great priceTiresAuto engine diagnosticBrakes
William6 months ago★★★★★

Rating only, no written review.

Brakes
Sean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Great priceWheel alignmentBrakesOil change
maggie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceBrakes
Brada year ago★★★★

Rating only, no written review.

Reasonable priceBrakesOil change

Show more brakes reviews (1 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 61%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Tires87—
Oil change62—
Wheel alignment31—
General repairs23—
Brakes21—
Steering & suspension repair19—
Auto engine diagnostic18—
Battery18—

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