iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%63+15.3Value 14%54+7.6Replies to reviews 7%100+7.1Momentum penalty65−3.5Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 12%
4.8★★★★★956 Google reviews · 23 photos
92%five-star reviews
4.59★last 12 monthsiAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
$633typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite rapid response times, clear communication, and transparent pricing for services like water heater installation, leak repair, and repiping. However, a minority of low-star reviews describe unfinished work, unresponsive customer service, and high costs for minor repairs.
Google rating: 4.8 out of 5 from 956 reviews (92% five-star).
Reviews on this page: 956 Google reviews (840 with written comments, 26 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 25, 2026.
Service: Septic Tank Service serving Rockledge, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: value.
Burton PlumbingSeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Burton Plumbing: 74/100 on this factor. Category median: 91.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Burton Plumbing: 63/100 on this factor. Category median: 87.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Burton Plumbing: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Burton Plumbing: 54/100 on this factor. Category median: 100.C
54
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Burton Plumbing: 65/100 on this factor. Category median: 100.B
65
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Burton Plumbing: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
956 Google reviews we collected
4.8of 5
5 stars87892%
4 stars232%
3 stars71%
2 stars121%
1 star364%
Praise vs complaints
Phrases our text analysis found in 840 written reviews
96%praise
Praise1,73396%
Complaints664%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price5118%
Reasonable17563%
Overpriced3011%
Not sure207%
$633+48% vs typical septic tank services
Middle half of what 212 customers paid ($305–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response44325%
Staff & attitude42624%
Quality & results30017%
Would recommend23913%
Price & value19511%
Communication1036%
Honesty & trust935%
What customers talk about
We read 840 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…er replaced, and to my surprise, they were able to come out that very same day and install a new tankless water heater.…”
“We got a confirmation text stating they would be here at 9 No Show then at 1230 called to cancel.”
“Everyone I dealt with was courteous, professional, knowledgeable, and genuinely friendly.”
“Jennifer was completely unprofessional, first promising to have the tech remove the heater, only to have Teague call me later threatening to put a lie…”
“⭐⭐⭐⭐⭐ Outstanding Service from a Veteran-Owned Company That Truly Cares!”
“Don't take responsibility for their mistakes, overpriced, don't actually care about veterans, and horrible customer service.”
“I will definitely recommend them and use there services again.”
“Avoid this business at all costs, especially if you are a woman.”
“Gave me a quote (which was a good price) to replace the tankless with new.”
“Overpriced and won't take responsibility for mistakes.”
“Their people are kind, honest, respectful, and extremely easy to work with.”
“…scount), they refused because we had already had it fixed after they didn't respond to us and gave us the run around for a week.…”
“Caleb was honest and let us know our gas water heater unit had gone out.”
“Felt like I got scammed tbh 225$ for a diagnosis to turn a filter and see that it was clogged.”
People customers mention
Jake32 reviews
Jennifer28 reviews
Matt25 reviews
Teague21 reviews
Cam19 reviews
Kimball14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Burton Plumbing for 8 kinds of job. Pick one to see what they paid and said.
JeffreyLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Bob and Corey were professional and did great work with the water heater replacement.
Jim8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Fantastic response. Arrived within an hour as promised. Burton representative was professional and polite. We had no water to the house due to a breakage on the main line. We discussed the appropriate fix and agreed on the procedure that we wanted.
Paid $200–400Reasonable pricePlumbing pipe repair
Jean3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
A++ for me! I had a situation where I needed to get a repair a day earlier than scheduled and they were able to accommodate me. Great service on the phone and the serviceman that came to fix my problem.
Paid $400–600Reasonable priceToilet repair
Linda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
This is my second time using Burton Plumbing and each time they have been fantastic! Their people are kind, honest, respectful, and extremely easy to work with... and for a widow, that means A LOT! Thank you, Burton Plumbing for coming to my rescue again!!
Paid $1,800–2,000Great priceToilet repair
Len9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Very pleased with Caleb who checked our gas dryer for a possible gas leak. Thankfully he put our mind at ease and we have no leak! It seems the smell was related to the fact that the dryer had not been used for a long time before we moved in. Thank you!
Joe3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I called Burton Plumbing last night. They gave me the financial specifics of pursuing both an emergency service vs waiting until the AM. They then scheduled someone to come early in the AM. Their service tech (Matt) was excellent - articulate with his explanation of what he was going to do, his thoroughness and…
⭐⭐⭐⭐⭐ Outstanding Service from a Veteran-Owned Company That Truly Cares!
I don’t often write reviews, but when a company goes above and beyond the way Burton Plumbing did, I believe they deserve recognition.
I called on a Saturday needing my water heater replaced, and to my surprise, they were able to come out that very same day and install a new tankless water heater. From my very first conversation with Jennifer on the phone to meeting Teague and his crew, the entire experience was nothing short of outstanding.
Everyone I dealt with was courteous, professional, knowledgeable, and genuinely friendly. Teague and his crew took pride in their work, paid attention to the details, and made sure everything was done right.
What really stood out to me was that they noticed several issues left behind by a previous plumber and took the time to correct them at no additional charge. They didn’t have to do that, and I wouldn’t have expected them to. That kind of honesty, integrity, and commitment to customer satisfaction says a lot about the people behind the business.
As a retired Army veteran, I especially appreciate supporting a veteran-owned company that continues to support those who serve. Burton Plumbing offers discounts to military members, first responders, and law enforcement, which is something I personally value and respect.
In a time when it’s becoming increasingly difficult to find dependable contractors who stand behind their work, Burton Plumbing is a refreshing exception. They showed up when I needed them, treated me with respect, did excellent work, and went above and beyond what was expected.
Jennifer, Teague, and the entire crew, thank you for your professionalism, integrity, and outstanding service. You’ve earned a loyal customer, and I will gladly recommend Burton Plumbing to my friends, family, and fellow veterans.
Five stars without hesitation. This is how customer service should be done!
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Jeffrey GarrettLocal Guide · 38 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Fantastic response. Arrived within an hour as promised. Burton representative was professional and polite. We had no water to the house due to a breakage on the main line. We discussed the appropriate fix and agreed on the procedure that we wanted.
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing pipe repair
Richard KeeneLocal Guide · 2 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Amazing service from the very beginning to finish. Very knowledgeable technician and when he left you would have never known he was here! Thank you so very much!
Price assessment: Great price
Services: Water heater installation, Water heater repair
Jean King3 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
A++ for me! I had a situation where I needed to get a repair a day earlier than scheduled and they were able to accommodate me. Great service on the phone and the serviceman that came to fix my problem.
Price assessment: Reasonable price
Price: $400–600
Services: Toilet repair
Linda Mathewes2 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
This is my second time using Burton Plumbing and each time they have been fantastic! Their people are kind, honest, respectful, and extremely easy to work with... and for a widow, that means A LOT! Thank you, Burton Plumbing for coming to my rescue again!!
Price assessment: Great price
Price: $1,800–2,000
Services: Toilet repair
Len Leto9 reviewsiTotal number of Google reviews Len has written across all businesses on Google Maps, not just this one.
Very pleased with Caleb who checked our gas dryer for a possible gas leak. Thankfully he put our mind at ease and we have no leak! It seems the smell was related to the fact that the dryer had not been used for a long time before we moved in. Thank you!
Price assessment: Reasonable price
Price: $1–200
Services: Plumbing leak detection
Response from the owner · 2 days ago
Thank you, Len! We're glad to hear that Caleb was able to help ease your concerns about the gas dryer. If you need anything else, feel free to reach out!
Joe Wotton3 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
I called Burton Plumbing last night. They gave me the financial specifics of pursuing both an emergency service vs waiting until the AM. They then scheduled someone to come early in the AM. Their service tech (Matt) was excellent - articulate with his explanation of what he was going to do, his thoroughness and speed of performance. Definitely using Burton again!
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning
Response from the owner · 2 days ago
Thank you, Joe! We're glad to hear you had a positive experience with our team, especially with Matt's excellent service. We appreciate your trust in us and look forward to assisting you again!
kelly crawford7 reviewsiTotal number of Google reviews kelly has written across all businesses on Google Maps, not just this one.
Unfortunately, we needed a quick repair for our shower/tub faucet. They came, left the job unfinished and incorrect. My husband had to get him to come back in and get him to finish the job. We asked for partial money back (plus we should have gotten military discount), they refused because we had already had it fixed after they didn't respond to us and gave us the run around for a week. They also only responded to my husband calling over and over, not to me - a female, and the one phone call they did respond to me they acted like I didn't know what I was talking about and avoided talking about all of the mistakes. Don't take responsibility for their mistakes, overpriced, don't actually care about veterans, and horrible customer service. The owner berated my husband telling him how great a business he runs, but last time I checked you don't have to tell someone how great your business is if you actually have one. Avoid this business at all costs, especially if you are a woman.
Price assessment: Overpriced
Price: $600–800
Services: Service not listed
Spencer Breeden2 reviewsiTotal number of Google reviews Spencer has written across all businesses on Google Maps, not just this one.
The worker left the job unfinished, incorrect, and left us with a mess to clean up. Unfortunately, we recognize that it was last minute so we were unable to get quotes and find more companies. We contacted them immediately the next day after curing, and asked for partial money back or someone to fix it. They stopped answering us, so we fixed it. We contacted them for a week, couldn't provide us with an itemized bill, and they gave us the run around and finally told us they were not refunding money, even though the job was left wrong.
Overpriced and won't take responsibility for mistakes.
