Experts Reviews · Company report
Busy Bee Plumbing, Heating, & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%74+10.5Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Busy Bee Plumbing, Heating, & Air Conditioning

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 1,646 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Busy Bee Plumbing, Heating, & Air Conditioning is better than 89% of leak detection services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning is better than 85% of leak detection services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Busy Bee Plumbing, Heating, & Air Conditioning is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning is better than 74% of leak detection services.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Busy Bee Plumbing, Heating, & Air Conditioning is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Busy Bee Plumbing, Heating, & Air Conditioning for 8 kinds of job.

Busy Bee Plumbing, Heating, & Air Conditioning for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$278
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 34 Google reviews tagged “A/C system maintenance”

Angela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Holden, from busy bee 🐝 was a great guy who knows what he’s doing he was a true professional. He was professional and very nice 👍 person!!! I felt very comfortable with him in my home 🏠!!!👍 I would recommend Busy 🐝 to everyone!!! I first had to call 📱 them on them on the 4th of July weekend they not only…

Paid $400–500Great priceHVAC system repairA/C system maintenance
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

AC went out on one of the hottest days of summer. By the end of the day it was up and running again. That is service you can’t beat.

Paid $200–400Reasonable priceA/C system maintenance
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Braxton was a great technician. Super courteous and knowledgeable. He gave a thorough explanation of the capacitor’s critical role in the proper functioning of the AC unit. I’ve had great experiences with all of Busy Bee’s technicians.

Reasonable priceA/C system maintenance
Kaila6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I called around 9:30pm and Zach W. was here by 11ish, and I can not thank them enough!! He did a full expection on everything and was so kind and explained everything to me in ways I understood as well! Highly recommend them!! I also did not feel pressured or oversold in any extra services!

HVAC system repairHVAC system maintenanceA/C system maintenance
Cody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service! Wonderful tech did a great job!

HVAC system maintenanceA/C system maintenance
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My appointment was timely, I felt concern was given to my issue, and repair was made.

A/C system maintenance
ken6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Chris did a great job making sure that you’re not running great very thorough. Took his time to check things out.Great technician very thorough.

Paid $1–200Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
April15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dalton was superb! Courteous, knowledgeable and efficient! Very pleased with my a/c service!!

Paid $400–600Reasonable priceA/C system maintenance
ClareLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Busy Bee is the BEST! I am beyond impressed! Braxton was absolutely amazing. He showed up on time, was very respectful, and really listened to my concerns. He was incredibly thorough and took the time to properly assess the issue — I’d been having problems with my AC for over a year. I had previously paid another…

Paid $400–600Great priceA/C system maintenanceA/C system repair
MLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Amazing service! Professionals all the way! This team made it look easy! Thorough, thoughtful and highly skilled installation is what they delivered! We have an older condominium that needed serious duct cleaning and HVAC package unit replacement. To our surprise, they were able to get…

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Ruth12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Ben was very pleasant to talk with on the phone and explained what was going on with my A/C a little overwhelming about the duct work but other then that very nice guy.Ben also told me about a project manager can come out and assist me better, so that's all set up.Thank you Ben and Busy bee. Ruth

Paid $1–100Great priceA/C system maintenanceCleaningService not listed
Laurie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Knowledge and Professional - Thanks!

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenance
Debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ben was very courteous and knowledgeable about our air and heating unit. He explained everything in ways I could understand.

Paid $100–200Reasonable priceA/C system maintenanceHeating system maintenance
BRETTLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Well done job. Very nice young man. Easy to talk to. All excellent.

Paid $100–200Great priceA/C system maintenance
Carly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We’ve had such a great experience with Busy Bee and truly can’t recommend them enough. We were put in a tough position with a flooded AC unit, a failed compressor, and some faulty lines—but the Busy Bee team stepped in immediately and handled everything with urgency, professionalism, and care. From start to finish,…

HVAC system repairHVAC system maintenanceA/C system maintenance
Abbas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very good

Paid $1–100Reasonable priceA/C system maintenance
Veranda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★

Chris from Busy Bee did an excellent job as usual!!

Paid $600–700HVAC system maintenanceA/C system maintenance
Matthew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Braxton was great, very knowledgeable and quick for a last minute house call.

Reasonable priceA/C system maintenance
Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Another outstanding service from Busy Bee! Had my air ducts cleaned today and the technicians, Kaleb and Owen, were the best! Very knowledgeable and walked me through every step. I could not happier with this company! Highly recommend them! Somehow my first review for Eryk disappeared when I wrote this new review.…

Great priceToilet repairHVAC system maintenanceA/C system maintenance
ThomasLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Zach is an awesome technician and is welcome here ANYTIME. Also an excellent up seller for parts that keep your crawl space from flooding. Looking forward to having it installed in early August. He’s a great representative for Busy Bee!

Great priceHVAC system maintenanceA/C system maintenanceCleaning
ed9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zach came on time. He was very thorough and professional. He was courteous and knowledgeable about his work. I would call him again.

A/C system maintenance
Ken1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Matt Ham was very personable and throughly explained everything he was doing. He also listened to an issue I had with a previous service received from Busy Bee and assured me a manager would get back to me.

Paid $100–200Reasonable priceA/C system maintenance
renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cody was great! Got us fixed up after hours!

Paid $200–300HVAC system repairHVAC system maintenanceA/C system maintenance
DavidLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thomas got us fixed and cool within hrs If anyone ain't usin busy bees yearly rates , then they messin up 5 ⭐

Paid $1–100Great priceHVAC system repairA/C system maintenance
Kim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thomas was incredible.. addresses our problems with the AC unit, got everything up and running, and took the time with us to answer questions! Extremely happy with the service and the response time to get here, let’s be honest no one wants to come out at 7pm on Sunday!

Great priceA/C system maintenance
Carol8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cory did a great job in diagnosting what is wrong with the AC unit, I can tell he is very knowledgeable on this situation and I am very happy on his recommendation. He is very professional .Thank you Cory

Reasonable priceA/C system maintenance
Debra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chandler was amazing!! Very professional and kind. Knowledgeable. We loved him and will continue to request him when we have issues.

Reasonable priceA/C system maintenance
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chandler is the professional and skilled air conditioning technician you hope to be provided when you need air conditioning service at your residence. Thank you, Chandler, for being excellent today!!!

A/C system maintenance
Carter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience, rep who came out was excellent.

Reasonable priceA/C system maintenance
BrandonLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Don’t waste your time or money. They’re overpriced, arrogant, and did not do the work they said they would (for the annual maintenance they do not clean the AC unit??

A/C system maintenanceHVAC system maintenancePlumbing leak repair− Quality− Value
Whitelight8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Not sureHVAC system repairHVAC system maintenanceA/C system maintenance
JustinLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

HVAC system repairHVAC system maintenanceA/C system maintenance
Tim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $1–100Great priceHVAC system repairA/C system maintenanceHeating system repair
EvanLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1–100Reasonable priceHVAC system maintenanceA/C system maintenance

Price

$340-18% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 62%Overpriced 6%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair126$83–$593
HVAC system maintenance123$27–$216
Toilet repair52$176–$656
Plumbing pipe repair46$322–$1.1k
Heating system repair34$78–$441
A/C system maintenance34$37–$278
Drain cleaning29$161–$493
Plumbing leak detection29$78–$630

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