Paul Carter11 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBryce was awesome. Best I’ve ever had do work for me
Busy Bee Plumbing, Heating, & Air Conditioning
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%74+10.5Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 44 leak detection servicesPosition by Experts Score among all companies we track in this category. · better than 28%
4.9 ★★★★★ 1,646 Google reviews · 24 photos
95%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$340typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Busy Bee Plumbing, Heating, & Air Conditioning at a glance
Customers frequently cite punctual same-day service, clear communication, and thorough explanations from technicians handling plumbing, heating, and air conditioning repairs. While many find the pricing affordable, several low-star reviews highlight concerns about high costs for simple fixes, refrigerant charges, and perceived warranty issues. The business maintains a 4.9 rating from 1646 reviews, with the owner responding to every customer comment.
- Google rating: 4.9 out of 5 from 1,646 reviews (95% five-star).
- Reviews on this page: 1,646 Google reviews (1,409 with written comments, 17 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: October 24, 2026.
- Service: Leak Detection Service serving Nashville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Busy Bee Plumbing, Heating, & Air Conditioning: 89/100 on this factor. Category median: 93.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning: 85/100 on this factor. Category median: 92.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Busy Bee Plumbing, Heating, & Air Conditioning: 94/100 on this factor. Category median: 95.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning: 74/100 on this factor. Category median: 98.B
74
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Busy Bee Plumbing, Heating, & Air Conditioning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
1,646 Google reviews we collected
- 5 stars1,56495%
- 4 stars332%
- 3 stars91%
- 2 stars111%
- 1 star292%
Praise vs complaints
Phrases our text analysis found in 1,409 written reviews
- Praise2,77298%
- Complaints572%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price12226%
- Reasonable29162%
- Overpriced276%
- Not sure327%
$340-18% vs typical leak detection services
Middle half of what 388 customers paid ($104–$680) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude85430%
- Quality & results56120%
- Speed & response54219%
- Communication34112%
- Would recommend28710%
- Price & value1345%
- Honesty & trust1104%
What customers talk about
We read 1,409 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brandon was very helpful in explaining plumbing issues.”
“Not being rude but the continuous follow up has helped the matter.”
“Excellent service, and although they don't give you an EXACT appointment time, it's because they want to spend the appropriate time necessary with eac…”
“This is one of the worst plumbing experiences I have ever encountered.”
“With a 4 year old in the house, the house was heating up quick and there just wasn’t any ability to go and get the parts myself.”
“They didn't call me back, instead they called my property manager and said "it's on its way and they will get us on the schedule as soon as they receive it.”
“and Any questions I had they walked me through my new plumbing.”
“I told them I wanted to cancel the membership and they did not respond.”
“I highly recommend Busy Bee Plumbing for All plumbing needs.”
“Highly recommend shopping around to find other companies prices for refrigerant in the area in case you require it.”
“Their prices are affordable and response time was amazing.”
“I chose to buy my own water heater and have them install it which brought it down to $2100 total, still too expensive.”
“Chris was very transparent about pricing the entire time which made us very comfortable with the work needed to complete the job.”
“I called him out on clearly trying to scam me thinking I would not know any better.”
People customers mention
- Henry 31 reviews
- Cody 28 reviews
- Chris 27 reviews
- Bowater 20 reviews
- Chandler 19 reviews
- Zach 18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Busy Bee Plumbing, Heating, & Air Conditioning for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Tom7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Toilet and emergency valve shut off replacement …. Done with ease and professionalism. Thanks
Paid $400–600Reasonable priceToilet repair
BrianLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Excellent service, and although they don't give you an EXACT appointment time, it's because they want to spend the appropriate time necessary with each customer and correct problems as they are found. Technician Chandler was awesome, explain everything thoroughly and in easy to understand terms and gave…
Paid $1–200Reasonable priceHVAC system maintenance
William4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★
Daniel was nice enough, and took care of plumbing maintenance efficiently, but when cleaning out shower drain as he recommended, he chipped a tile. He said his manager would call to get this fixed.
Paid $1–200Not sureHVAC system repairA/C system repairInstall AC
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Brandon was very helpful in explaining plumbing issues. Repairs were done in a timely manner. All with a professional manner!!
Paid $1–200Reasonable priceWater heater installationFaucet repairOutdoor plumbing system repair
Jimmy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My capacitor died on my HVAC unit late at night. With a 4 year old in the house, the house was heating up quick and there just wasn’t any ability to go and get the parts myself. I called five different 24 hour hvac service companies and Busy Bee was the only one to give immediate assistance. The others had nothing…
Paid $400–600Great priceHVAC system repair
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Daniel did a great job on my bathroom faucet repair. He was very professional and got the job done quickly.
Paid $2,000+Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 126 | $83–$593 |
| HVAC system maintenance | 123 | $27–$216 |
| Toilet repair | 52 | $176–$656 |
| Plumbing pipe repair | 46 | $322–$1.1k |
| Heating system repair | 34 | $78–$441 |
| A/C system maintenance | 34 | $37–$278 |
| Drain cleaning | 29 | $161–$493 |
| Plumbing leak detection | 29 | $78–$630 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,646 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Tom Cardle7 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleToilet and emergency valve shut off replacement …. Done with ease and professionalism. Thanks
- Price assessment: Reasonable price
- Price: $400–600
- Services: Toilet repair
Danielle SmithLocal Guide · 18 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful person always with a smile. Would like for him to come out each time.
- Services: HVAC duct & vent repair
Response from the owner · a year ago
Hello, Danielle! Thank you for sharing your 5 star experience. We appreciate your business and your local support. Please refer us to your friends and your family members in the Middle Tennessee area. It truly is the best compliment we could receive!
treasure chest5 reviewsTotal number of Google reviews treasure has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf you want total peace of mind with any plumbing problem...Busy Bee Plumbing is the Company! My plumbing had multiple issues..ultimately needing a whole replumb..a complex job requiring 2 long days of installation. Grayson and Joe were the best team I've ever worked with. The work was superior..and Any questions I had they walked me through my new plumbing. Their attention to every detail was outstanding. 6 Stars to them!! I highly recommend Busy Bee Plumbing for All plumbing needs. You can count on them to get it done Right! 🙂
Response from the owner · a week ago
Hello! Thank you for sharing your 5 star experience. We appreciate your business and your local support. Please refer us to your friends and your family members in the Middle Tennessee area. It truly is the best compliment we could receive!
Brian StuartLocal Guide · 12 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service, and although they don't give you an EXACT appointment time, it's because they want to spend the appropriate time necessary with each customer and correct problems as they are found. Technician Chandler was awesome, explain everything thoroughly and in easy to understand terms and gave recommendations for future expenses and potential items that may need to be replaced . A+ company! Definitely Keeping Them.
- Price assessment: Reasonable price
- Price: $1–200
- Services: HVAC system maintenance
Response from the owner · 4 days ago
Hello, Brian. Thank you for sharing your 5 star experience! We appreciate your business and your local support. Please refer us to your friends and your family members in the Middle Tennessee area. It truly is the best compliment we could receive!
Jim Kopf7 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeyond thankful as the communication was great from start to finish. And my technician Chris did a geat job of explaining everything and got us back up and running. Will call again!
- Services: Heating system repair, Cleaning
Response from the owner · 4 days ago
Hello, Jim. Thank you for sharing your 5 star experience! We appreciate your business and your local support. Please refer us to your friends and your family members in the Middle Tennessee area. It truly is the best compliment we could receive!
William Grose4 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDaniel was nice enough, and took care of plumbing maintenance efficiently, but when cleaning out shower drain as he recommended, he chipped a tile. He said his manager would call to get this fixed.
- Price assessment: Not sure
- Price: $1–200
- Services: HVAC system repair, A/C system repair, Install AC, Shower repair
Response from the owner · Edited 4 days ago
Hello, William. Thank you for being a valued BeeHive member. Our plumbing manager, Charles, will be reaching out to you directly to get your issues resolved.
Michael Goldstein10 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is one of the worst plumbing experiences I have ever encountered. First, it took him two days to get the toilet unclogged. On the second day, he brought a helper who ended up flushing the toilets multiple times after I told him not to filling them up, which then he had to drain. When they finally got the drain unplugged, they got everything packed up and left, and then I walked down in the basement and they had flooded the basement because they did not drain the toilet all the way before they pulled it off, and they didn’t tell me this, so I had to remove a bunch of drywall and insulation. Furthermore, it clogged back up in a week. I had to call a different company, and they told me that they did not actually finish unclogging the drain, but they just poked a little hole in it. They never bothered to look with the camera or anything to follow up. I really question whether these people know what they’re doing. So if you would like to have to do thousands of dollars in repairs for having flood damage below where they pull a toilet, and like to hire another plumber to pay the same amount afterwards, then this is the great place to get started..
- Price assessment: Overpriced
- Price: $600–800
- Services: Toilet repair
Response from the owner · 6 days ago
Hello, Michael. We are sorry to hear about your 1 star experience. I know our plumbing manager reached out to you this morning to talk through your concerns and remedy the situation. We stand behind our "More than Satisfied Promise". Our goal is to provide every household with a 5 star experience.
Chris Jacobs4 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrandon was very helpful in explaining plumbing issues. Repairs were done in a timely manner. All with a professional manner!!
- Price assessment: Reasonable price
- Price: $1–200
- Services: Water heater installation, Faucet repair, Outdoor plumbing system repair
Response from the owner · Edited 6 days ago
Hello, Chris! Thank you for sharing your 5 star experience. We appreciate your business and your local support. Please refer us to your friends and your family members in the Middle Tennessee area. It truly is the best compliment we could receive!
Jimmy Major4 reviewsTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy capacitor died on my HVAC unit late at night. With a 4 year old in the house, the house was heating up quick and there just wasn’t any ability to go and get the parts myself. I called five different 24 hour hvac service companies and Busy Bee was the only one to give immediate assistance. The others had nothing until the afternoon of the next day. Holden gave me a call, talked through the potential issue, and came right over. Not only was he extremely timely and professional, he had to get creative with a temporary fix to make the fan work for the night and came by the very next day to install the size I actually needed. His service, his personality, and his ability to problem solve has earned a loyal customer from me. I cannot recommend them enough for anyone in the area.
- Price assessment: Great price
- Price: $400–600
- Services: HVAC system repair
Response from the owner · 6 days ago
Hello, Jimmy. Thank you for sharing your 5 star experience! We appreciate your business and your local support. Please refer us to your friends and your family members in the Middle Tennessee area. It truly is the best compliment we could receive!
Busy Bee Plumbing, Heating, & Air Conditioning on Google Maps →
Business details
- Address: 40 Burton Hills Blvd #200, Nashville, TN 37215
- Phone: (615) 647-5844
- Website: busybeehvac.com
- Service area: Nashville, TN