Experts Reviews · Company report
Busy Bee Plumbing, Heating, & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%74+10.5Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Busy Bee Plumbing, Heating, & Air Conditioning

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 1,646 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Busy Bee Plumbing, Heating, & Air Conditioning is better than 89% of leak detection services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning is better than 85% of leak detection services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Busy Bee Plumbing, Heating, & Air Conditioning is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning is better than 74% of leak detection services.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Busy Bee Plumbing, Heating, & Air Conditioning is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Busy Bee Plumbing, Heating, & Air Conditioning for 8 kinds of job.

Busy Bee Plumbing, Heating, & Air Conditioning for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.126
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$83–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 126 Google reviews tagged “HVAC system repair” · showing 20

William4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★

Daniel was nice enough, and took care of plumbing maintenance efficiently, but when cleaning out shower drain as he recommended, he chipped a tile. He said his manager would call to get this fixed.

Paid $1–200Not sureHVAC system repairA/C system repairInstall AC
Jimmy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

My capacitor died on my HVAC unit late at night. With a 4 year old in the house, the house was heating up quick and there just wasn’t any ability to go and get the parts myself. I called five different 24 hour hvac service companies and Busy Bee was the only one to give immediate assistance. The others had nothing…

Paid $400–600Great priceHVAC system repair
Angela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Holden, from busy bee 🐝 was a great guy who knows what he’s doing he was a true professional. He was professional and very nice 👍 person!!! I felt very comfortable with him in my home 🏠!!!👍 I would recommend Busy 🐝 to everyone!!! I first had to call 📱 them on them on the 4th of July weekend they not only…

Paid $400–500Great priceHVAC system repairA/C system maintenance
spyder20035 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great communication and work. Thank you!

Reasonable priceHVAC system repair
John11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Knowledgable and friendly staff! Great service!

Paid $200–400Reasonable priceHVAC system repair
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Excellent service and very courteous employee. Always keeping the customer informed of All that’s going on and being done. I wish all businesses had that same mindset and respect.

Paid $400–600Reasonable priceHVAC system repair
Sean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Holden did a great job. He was on time, diagnosed the problem, provided options, and completed the repairs as soon as parts arrived.

Paid $2,000+Reasonable priceHVAC system repair
Lynn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great honest service very thorough

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceInstall AC
Cathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Graham was great. He came on a Sunday morning. I was really worried about my HVAC. He was thorough, explained everything and answered my questions. Luckily everything was ok and I felt confident in his expertise. It made the situation a lot better for me which I highly value. I use Busy Bee for my HVAC maintenance…

Paid $1–200Great priceHVAC system repair
Shawn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Graham with Busy Bee is a true professional. He was polite and friendly and swiftly diagnosed the issue and had the work done in no time. He even took the time to answer some HVAC questions my wife and I had while he worked. I was so satisfied I chose to purchase the annual maintenance plan too.

Paid $200–400Reasonable priceHVAC system repair
Ava2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our HVAC stopped cooling our home during a heat wave when temps were in the mid 90s. After calling a few places, Busy Bee was the first place who could arrive the same day. Our tech, Chris B., was so nice and informative. He found the problem and the replacement part, which required him to drive over 45 minutes to…

HVAC system repair
WendyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Pleasant, cordial, professional.

HVAC system repair
Chaz6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

On one of the hottest days of the year and going into the Fourth of July weekend, you responded to our call and serviced a broken unit in less than four hours. Outstanding service. Thank you.

Paid $200–400Great priceHVAC system repair
Kaila6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I called around 9:30pm and Zach W. was here by 11ish, and I can not thank them enough!! He did a full expection on everything and was so kind and explained everything to me in ways I understood as well! Highly recommend them!! I also did not feel pressured or oversold in any extra services!

HVAC system repairHVAC system maintenanceA/C system maintenance
ken6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Chris did a great job making sure that you’re not running great very thorough. Took his time to check things out.Great technician very thorough.

Paid $1–200Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
AshleyLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We just found our new HVAC company! We chose them because we wanted to go with a locally owned company, and they had great reviews. From the first call with Michelle to our technician, Graham, finishing the work, our expectations were exceeded. Thank you Busy Bee!!

HVAC system repair
MeganLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The HVAC stopped working on our short term rental guests the night they arrived, leaving our house at nearly 90 degrees. After calling about 10 other after hours companies who couldn’t fit me in, I took a chance on Busy Bee. Nathan came out within a couple of hours, diagnosed the problem, and quickly replaced the…

Reasonable priceHVAC system repair
Charles6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★

While I appreciate the quick response time, I felt over charged the 30 minute service. My air Con stopped on one of the hottest days so far this summer, with my house reaching almost 90 degrees! The fix was a fuse that needed replacing and a quick safety check. That was it. The cost for me however was $300. I…

Paid $200–400OverpricedHVAC system repair
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

Ben was very courteous, but information was lacking since he had limited experience with Amana in the wall AC units, therefore, everything was speculation. He thought I’d been told that very few units have been worked on, an expensive $89 visit. It was not Ben’s fault. When I called I should have been made aware of this information.

HVAC system repair
Brother10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Chandler is ALWAYS awesome!

Paid $1,000+Reasonable priceHVAC system repairPlumbing leak detectionPlumbing pipe repair

Show more HVAC system repair reviews (106 more) →

Price

$340-18% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 62%Overpriced 6%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair126$83–$593
HVAC system maintenance123$27–$216
Toilet repair52$176–$656
Plumbing pipe repair46$322–$1.1k
Heating system repair34$78–$441
A/C system maintenance34$37–$278
Drain cleaning29$161–$493
Plumbing leak detection29$78–$630

Compare with