How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%74+10.5Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREBusy Bee Plumbing, Heating, & Air Conditioning
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 1,646 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Busy Bee Plumbing, Heating, & Air Conditioning for 8 kinds of job.
Busy Bee Plumbing, Heating, & Air Conditioning for HVAC system repair
Clear ✕All 126 Google reviews tagged “HVAC system repair”
Daniel was nice enough, and took care of plumbing maintenance efficiently, but when cleaning out shower drain as he recommended, he chipped a tile. He said his manager would call to get this fixed.
My capacitor died on my HVAC unit late at night. With a 4 year old in the house, the house was heating up quick and there just wasn’t any ability to go and get the parts myself. I called five different 24 hour hvac service companies and Busy Bee was the only one to give immediate assistance. The others had nothing…
Holden, from busy bee 🐝 was a great guy who knows what he’s doing he was a true professional. He was professional and very nice 👍 person!!! I felt very comfortable with him in my home 🏠!!!👍 I would recommend Busy 🐝 to everyone!!! I first had to call 📱 them on them on the 4th of July weekend they not only…
Great communication and work. Thank you!
Knowledgable and friendly staff! Great service!
Excellent service and very courteous employee. Always keeping the customer informed of All that’s going on and being done. I wish all businesses had that same mindset and respect.
Holden did a great job. He was on time, diagnosed the problem, provided options, and completed the repairs as soon as parts arrived.
Great honest service very thorough
Graham was great. He came on a Sunday morning. I was really worried about my HVAC. He was thorough, explained everything and answered my questions. Luckily everything was ok and I felt confident in his expertise. It made the situation a lot better for me which I highly value. I use Busy Bee for my HVAC maintenance…
Graham with Busy Bee is a true professional. He was polite and friendly and swiftly diagnosed the issue and had the work done in no time. He even took the time to answer some HVAC questions my wife and I had while he worked. I was so satisfied I chose to purchase the annual maintenance plan too.
Our HVAC stopped cooling our home during a heat wave when temps were in the mid 90s. After calling a few places, Busy Bee was the first place who could arrive the same day. Our tech, Chris B., was so nice and informative. He found the problem and the replacement part, which required him to drive over 45 minutes to…
Pleasant, cordial, professional.
On one of the hottest days of the year and going into the Fourth of July weekend, you responded to our call and serviced a broken unit in less than four hours. Outstanding service. Thank you.
I called around 9:30pm and Zach W. was here by 11ish, and I can not thank them enough!! He did a full expection on everything and was so kind and explained everything to me in ways I understood as well! Highly recommend them!! I also did not feel pressured or oversold in any extra services!
Chris did a great job making sure that you’re not running great very thorough. Took his time to check things out.Great technician very thorough.
We just found our new HVAC company! We chose them because we wanted to go with a locally owned company, and they had great reviews. From the first call with Michelle to our technician, Graham, finishing the work, our expectations were exceeded. Thank you Busy Bee!!
The HVAC stopped working on our short term rental guests the night they arrived, leaving our house at nearly 90 degrees. After calling about 10 other after hours companies who couldn’t fit me in, I took a chance on Busy Bee. Nathan came out within a couple of hours, diagnosed the problem, and quickly replaced the…
While I appreciate the quick response time, I felt over charged the 30 minute service. My air Con stopped on one of the hottest days so far this summer, with my house reaching almost 90 degrees! The fix was a fuse that needed replacing and a quick safety check. That was it. The cost for me however was $300. I…
Ben was very courteous, but information was lacking since he had limited experience with Amana in the wall AC units, therefore, everything was speculation. He thought I’d been told that very few units have been worked on, an expensive $89 visit. It was not Ben’s fault. When I called I should have been made aware of this information.
Chandler is ALWAYS awesome!
Young man was very professional and he knew what he was doing. Impressed me with his knowledge.
Everything done as promised. Crew of two led by Tyler was punctual, professional and efficient. Happy with the Minisplit installed.
Braxton was incredibly nice and patient for an emergency HVAC repair overnight. Got it done very efficiently. 10/10!
Great services and response times!
Absolutely pleased. The rep was quite knowledgeable about the entire process and let me follow him around and ask questions so I could better understand what all is involved. Even joined the Busy Bee club!
Cody was very nice and helped explain all the issues with my current AC unit. He walked through the options and helped come up with a plan on how to best fix my problem instead of putting another band aid on.
Chris stopped by and was very thorough. Solved the problem and had great advice. 10 stars
Graham was: great at his job, super friendly, and professional - the reason I decided to go with this company. A respectable customer facing team member of the Busy Bee business. Would recommend.
Busy Bee was great their technician solved my issue then checked my unit in a very short time. Will definitely use their service again!
Repairman came out the same day as my call. He diagnosed the problem and made necessary repairs. Outstanding service.
Graham was great! Came quickly and quickly diagnosed the issue. Fixed it quickly and saved the day for us.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Amazing service! Professionals all the way! This team made it look easy! Thorough, thoughtful and highly skilled installation is what they delivered! We have an older condominium that needed serious duct cleaning and HVAC package unit replacement. To our surprise, they were able to get…
Very polite, professional, he quickly found the problem and repaired in about a hour! Thanks again Cody!
Very responsive and overall great experience from all team members.
OUTSTANDING customer service! Really went above and beyond to ensure satisfaction. Very thorough work and inspection. Lots of very helpful pictures.
As a new customer we were pleased with the quick response and service to our hvac. The associate communicated the issue and options. We were so pleased we went ahead and signed up for their membership. Nathan was the associate that serviced our unit, he ordered the part needed and found a temporary solution so we…
Was able to schedule within a day, which was great because of the ice storm we are dealing with in Nashville. Zack is an excellent technician and explained everything and answered all my questions as I tagged along with him on my service call. I would highly recommend Busy Bee, and their service plan.
Colton was very knowlegeable about our HVAC & what the problem was. He made sure we fully understood the options to consider for our 11 year old unit.
HVAC technician Tom was prompt, professionL, proficient, and polite. It was a pleasure having him as our service tech.
Cody MONTONEY did an OUTSTANDING job with my HVAC unit. It needed to be serviced twice in a short period of time. Cody discovered the difficulty very quickly and solved the problem. Also, I learned new information about my unit in particular, and HVAC systems in general. Additionally, there was no charge for the…
We needed a plumber to unclog a kitchen drain that was not responding to DIY approaches. Busy Bee sent Zack, and Zach was a huge help. Punctual, professional, and very knowledgeable. He immediately knew the problem and quoted us pricing options up front, which was much appreciated. Not only did he successfully…
Wonderful experience. Our technician Colton did a great job! He went above and beyond to ensure everything was done right! Highly recommend!
Austin was great to have look at my HVAC. He was very knowledgeable and took the time to properly diagnose my units issue. Will 100% have him back out if I have issues in the future.
We’ve had such a great experience with Busy Bee and truly can’t recommend them enough. We were put in a tough position with a flooded AC unit, a failed compressor, and some faulty lines—but the Busy Bee team stepped in immediately and handled everything with urgency, professionalism, and care. From start to finish,…
Cody came to check my AC which wasn’t cooling. He said he’d know quickly what was wrong and he found the issue. It could have been fixed for around $3000 but suggested a project manager come out and discuss replacement options. Cody was very competent and I felt he was very honest with his opinions.
Austin was very thorough and made sure our AC got back up and running. Would definitely call again.
Wow! Cody was with us within half an hour of calling and did an incredible job. He was honest, kind, and fixed our broken HVAC within less than 30 minutes. He’s a lovely guy to boot. He has the skills and knowledge required to get the job done and has zero issues flying up the ladder to our roof to see what was…
On time, took appropriate time, explained things and did a great job. Great ! Gave me some options and explained things very well. Thanks Cody
My technician did an excellent job and was very thorough, polite and professional. I highly recommend Busy Bee!
Great service visit! Awesome technician
Busy Bee has been helpful to us for several different heating and cooling issues. Chris was very professional and responsive and got our issue taken care of quickly.
Chris was great. Showed up early and waited for me to get home from work and then had already figured everything out and gave me all my options for repair or replacement.
Zach was amazing! I reached out to them on a Friday and they had the technician there and the issue fixed by 7pm!
Knowledgeable and took the time to answer any questions and explain any issues he found.
Tyler, Dalton, Sebron and Elijah were ALL very professional and knowledgeable. They all done an excellent job!!! We appreciate the work that was performed and the level of knowledge and professionalism shown. Thank you again!
Austin Farmer did an outstanding job!!! Very courteous and efficient. Great guy!!!
Graham Campbell did great, thanks man.
The technician was knowledgeable and pleasant to talk to. He gave me options and suggestions to improve and prevent future problems. I would recommend using this company. The price was good too.
Nathan was great. He knew exactly what he was looking for to diagnose the problem after asking the right questions on what has been going on. He provided honest feedback and suggestions related to the diagnosis. He was respectful and helpful. I would welcome him back anytime!
Efficient knowledgeable polite
Great experience! Braxton was great and explained everything!!
Chandler with Busy Bee did a great job. He diagnosed a difficult problem with our HVAC system. Chandler is knowledgeable and honest, what else could you ask for.
Unfortunately, we were on the thousands of folks in Nashville who lost power during the terrible ice storm. When our power came back on, we had problems with our heating unit. We called the Bee again because of their past performance. Once again, they responded quickly and kept us up to date on when our Tech,…
Technician was very helpful and had good knowledge on the equipment and testing. (I never give 5 stars due to there is always room to improve) closet 5 star I could have given. Good communication with office. Kept in the loop with updates and what to expect. Would certainly recommend the company. HVAC and also Plumbing. K
Had an issue and met with Chandler this morning. He quickly identified the issue and resolved it after some comprehensive testing. System was running as it was designed but there was a malfunctioning breaker on the legacy house wiring. Thanks so much for the help and expertise! I’ll be recommending BusyBee to all of my friends and family!
Cody is always on time and very knowledgable and efficient! Once again, he diagnosed the problem immediately and 30 minutes later, I’m up and running!
Exceptional customer service from Braxton! My heat went out on Friday night and our house was freezing. I called Busy Bee on Saturday morning and they sent Braxton right out to take a look. He went above and beyond to explain everything in great detail and restored my heat as quickly as possible. It’s also worth…
Very efficient and friendly. Solved the issue.
Chris is one of the best and nicest HVAC technicians I’ve ever encountered. Really made me love Busy Bee and will continue to use and recommend to others!
Cody came and fixed a problem with our HVAC on a Saturday morning and did a great job and was respectful and kind.
Great company ! Diagnosed problem with our hvac an fixed same day ! Cody was top notch ! We will def use them again . Great experience
Graham was great. Informative and quick, drove from Lebanon to Madison on New Year’s Day to help fix our heat. Appreciate the prompt service!
Graham arrived promptly and quickly assessed the problem and thoroughly explained what was taking place with our HVAC system. Although the part needed wouldn’t arrive until 4-5 days later, he found another to install so that we could have heat over the next few days and made sure everything was working to…
Staff is very friendly, fast service (for being a Sunday) and very knowledgeable.
The tech Chris Bowater was excellent, on time, diagnosed the problem. I thought the problem was the defroster board, it was not; he did not charge for defroster parts and labor that wouldn't ultimately fix my problem. Highly recommend Busy Bee and Chris.
Graham explained everything just right.,was referred through ring.
Chris Bowater went above and beyond when called to my home for a heating issue. He was knowledgeable and worked fast to take care of the problem. My family and I were very grateful for his help.
Came within a few hours of our call. Explained everything, gave us options and were very professional. Will definitely use again!
Braxton Sircy made a repair visit to my home and fixed the problem as well as pointed a flaw where the last company left when they replaced the unit. Braxton handled the conversation with professionalism and courtesy. I am very impressed with his talents and phone etiquette. Please keep him happy as he is pleasing…
Austin was very quick at finding and solving the issue.
Awesome job done by Jacob & his team
Graham thanks for coming out and getting our heat back up and running! Great service! 😄 Thank you for all your help! God bless you 🙏
Came out late for a service call. Appreciate that it stayed a service call and wasn’t followed by a “helper” to pitch you on buying a new unit from the start. Respectful, honest, and helpful. My new go to in MidTN.
Zach was wonderful! Very courteous and kind. I called Busy Bee for a 2nd opinion for my HVAC. He saved me almost $4,000.00!! Iwould recommend Busy Bee to anyone.
Very thorough and informative.
Austin was polite and explained the problem and fixed it quickly. He is very knowledgeable with HVAC repairs.
Zach was great. Service was same day when I was C O L D
Chris continously gets better and better in helping with all my HVAC needs. He remembers details and double checks everything for quality assurance.
Matthew came out late at night to fix my AC, which stopped working. He was extremely pleasant and courteous. He figured out the problem and fixed it very quickly. Excellent service!
Busy Bee saved me! I called them about my AC and they saw me same day and fixed the problem within 30 minutes. They are amazing and super punctual which is greatly appreciated! Their technician Thomas N. was great!
So far 3 of 5 properties maintained today. Chandler was very polite, knowledgable and efficient. Very customer oriented, identified a problem and had the part on his truck to take care of it (part was under mfg warranty and Busy Bee was not the original installer). I am VERY satisfied and will be using Busy Bee for the foreseeable future!!
I just wanted to take a moment to express my sincere appreciation for the exceptional service I received. Since switching to your company, I’ve been thoroughly impressed—and Graham C truly went above and beyond. He quickly diagnosed and resolved the issue with my AC unit, and also provided valuable insights into…
technician was very friendly and knowledgeable of my AC unit he explained everything that I was concerned about.
I called for a system clean / check and also when my upstairs AC unit when out. Braxton came out the same day and did a thorough job of cleaning the system and giving us system updates as he progressed. I decided to replace a part in the upstairs unit. Thomas and Dakota came out the same day and promptly fixed the…
Zach was great! He worked quickly and safely, accessing the problem and providing a solution. He was courteous and friendly all along the way.
Great job! Quick to respond and had our AC back up and running better than ever, 👍
Graham was great to deal with. He explained everything prior to doing the work. He was quick and clean as the repair was perfect for the issue needed. I will be using Busy Bee again. Thank You
Great experience. The technician was very helpful!
Matthew did an incredible job!! He explained everything and was very helpful and solved my issue quickly. I highly recommend Busy Bee!!
Chris was lovely, a pleasure to work with — would absolutely recommend!
Zach and Chris saved us from this sweltering heat!
Wow, Wow and Wow! Busy Bee Plumbing, Heating, and AC Company is Unmatched! My HVAC contract recently expired and without notice, I woke up one morning to my house not cooling whatsoever in this Nashville 90 + degree weather. My son-in-law started using Busy Bee last year during the holidays when no other company…
Thomas was absolutely excellent! From the moment he arrived, he took the time to thoroughly explain everything he was doing so I could actually understand what was going on with my system. He quickly unclogged my line, installed a safety switch for peace of mind, and even shared some helpful recommendations for…
Cody was great! Got us fixed up after hours!
Thomas got us fixed and cool within hrs If anyone ain't usin busy bees yearly rates , then they messin up 5 ⭐
Chris B. Was amazing today! He worked in the attic in this heat and got my unit up and running appropriately. Very thankful for his knowledge and hard work. Very impressed with the service today. Corey was knowledgeable and honest, and both are hard to come by these days. Will be using Busy Bee for all future…
The technician was helpful and quickly diagnosed the issue and helped resolve it.
Within 20 mins Thomas had our AC working again. He was very nice and did a wonderful job! Will be using you again! Thanks Thomas!
Mathew was super he was very thoroughly what he did to our hvac!!!! I recommend him a the company!!!!! Thank you for your honesty
Cody Montoney did a great job installing 2 new Ecobee thermostats. Quick and efficient work!
Mathew is one of the most professional and polite technicians I have had the pleasure of working with in a long time. They were slammed, but they still came out the same day and stay late until the evening. This is a company that I’ve done work with in the past and truly you don’t think about it until you absolutely…
Air went out in our upstairs and Chris Bowater was able to fix everything quickly and efficiently before the heat wave that is coming up!
Last month we called Busy Bee to repair A plumbing issue we were having at my mother‘s house. This month we have an HVAC issue with our unit not cooling. I called busy bee this morning and explained to them what was going on with my mother‘s HVAC Unit. They were able to work us into their schedule today. Chandler…
Been with Busy bee since 2021 and would not go to anyone else. Call center aways so friendly and schedule you asap for your problem at hand. Every tech worker that has came to our home is well knowledgeable about equipment and professional. Really feel like the people that work for this company are real people that…
Charged 125 for a visit. Didn't even use a gauge to know exactly what pressure the refrigerant was at. Told us it was fully empty and quoted $2500 for a refill. We found refrigerant at a fraction of the price online, and then found that the line wasn't completely empty. The technician was just trying to upsell us to a new unit.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 126 | $83–$593 |
| HVAC system maintenance | 123 | $27–$216 |
| Toilet repair | 52 | $176–$656 |
| Plumbing pipe repair | 46 | $322–$1.1k |
| Heating system repair | 34 | $78–$441 |
| A/C system maintenance | 34 | $37–$278 |
| Drain cleaning | 29 | $161–$493 |
| Plumbing leak detection | 29 | $78–$630 |
