Experts Reviews · Company report
Busy Bee Plumbing, Heating, & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%74+10.5Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Busy Bee Plumbing, Heating, & Air Conditioning

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 1,646 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Busy Bee Plumbing, Heating, & Air Conditioning is better than 89% of leak detection services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning is better than 85% of leak detection services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Busy Bee Plumbing, Heating, & Air Conditioning is better than 94% of leak detection services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning is better than 74% of leak detection services.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Busy Bee Plumbing, Heating, & Air Conditioning is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Busy Bee Plumbing, Heating, & Air Conditioning is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Busy Bee Plumbing, Heating, & Air Conditioning for 8 kinds of job.

Busy Bee Plumbing, Heating, & Air Conditioning for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.77
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$656
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 52 Google reviews tagged “Toilet repair”

Tom7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Toilet and emergency valve shut off replacement …. Done with ease and professionalism. Thanks

Paid $400–600Reasonable priceToilet repair
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

This is one of the worst plumbing experiences I have ever encountered. First, it took him two days to get the toilet unclogged. On the second day, he brought a helper who ended up flushing the toilets multiple times after I told him not to filling them up, which then he had to drain. When they finally got the drain…

Paid $600–800OverpricedToilet repair
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Daniel did a great job on my bathroom faucet repair. He was very professional and got the job done quickly.

Paid $2,000+Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Rod1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★

They charged me $184 to place a $8 gasket in my toilet. You be the judge.

Paid $1–200Toilet repair
Berger1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great Johnathon has fixed up quickly!

Paid $200–300Great priceToilet repair
eLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I am so grateful for the services of Busy Bee. Cody Montoney was my technician. He came out to do a maintenance work on my hvac system. He gave me a lot of good information on how to care for my system so I can get the best results out of it. The maintenance work is part of being a busy bee preferred customer. Thank you again Cody!

Reasonable priceToilet repairHVAC system maintenanceFaucet installation
abby10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fast and easy! Richard did an excellent job diagnosing and fixing our plumbing issue.

Paid $300–400Not sureToilet repair
VLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very pleased! They returned my call fast. Jonathan was very kind and was able to find and fix the water leak promptly. Everyone from customer service rep to the technician were very nice. Price was ver reasonable. I highly recommend. Thank you for getting my problem fixed within a few hours.

Paid $300–400Great priceToilet repair
Tina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Very professional and efficient. Always a pleasure working with Kevin.

Paid $1–100Reasonable priceToilet repair
Cheryl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The technician was professional and fixed 2 of my issues right away.

Paid $600–700Not sureToilet repair
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This was my first plumbing experience with Busy Bee, and I am very pleased! Rich wasted no time in tackling the project. He was on time, courteous and professional. I won't hesitate to use them in the future!

Paid $500–600Reasonable priceToilet repair
JohnLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Cristian was great and a wonderful representative for your company. He explained everything that had to be done in detail and was prompt and professional. He will be my go to guy for Busy Bee services.

Paid $1,000+Reasonable priceToilet repairDrain cleaning
Ronald11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Did a good job and would highly recommend

Paid $300–400Reasonable priceToilet repairPlumbing leak detectionWater tank repair
Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Another outstanding service from Busy Bee! Had my air ducts cleaned today and the technicians, Kaleb and Owen, were the best! Very knowledgeable and walked me through every step. I could not happier with this company! Highly recommend them! Somehow my first review for Eryk disappeared when I wrote this new review.…

Great priceToilet repairHVAC system maintenanceA/C system maintenance
PATRICIALocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brandon with Busy Bee changed out our leaking toilet. This gentleman was kind, polite and knowledgeable. Brandon could not have been kinder, made sure we were taken care of during the ice storm and cold. This is the third time we have used Busy Bee, a truly honest and reliable company.

Paid $700–800Reasonable priceToilet repair
Carson3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Richard was the best , it doesn’t get much better for customer service.

Great priceToilet repair
TonyLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Chris was early on an emergency plumbing problem. He was friendly and took time to show me the issues and fixed promptly. Thank you Chris and Busy Bee! Highly recommend!

Paid $500–600Great priceToilet repair
CYNTHIALocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Thanks! Shane was professional kind and courteous. ! He found the problem with knowledge of septic and plumbing drainage issues. He didn’t try to add ten things. He did the job at hand. I’m grateful. 😇

Paid $200–300Reasonable priceToilet repairOutdoor plumbing system repairSewer repair
Gregory7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Terrific service… my tech came within the time that we were told and corrected our problem swiftly. We could not be more pleased with the responsiveness and work performed.

Paid $600–700Reasonable priceToilet repair
Maria7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Thank you so much! Kevin did an amazing job and we are thankful that you had an opening that day. Saved us the stress from finding many different people to come and help. Will use your company in the future incase we ever need it,

Paid $200–300Reasonable priceToilet repair
Margaret6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Richard came very promptly and even on a holiday! He was so nice and fixed all of my plumbing needs and explained everything to me so well. Great company and will definitely be using again!

Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Ibrahim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Our tech Richard was really knowledgeable and super nice and he explained everything really well. He was very patient with our questions, especially coming up to our Home on the new year day

Paid $1,000+Reasonable priceToilet repairSewer cleaning
X3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I LOVE MR SETH “s WORK. He made me believe that’s there is still good people in this profession. As I went through the process of having clogged pipes in 30 year old concrete dug up in my home on a slap he walked me through the process. He is my forever plumber. I found a Great one and I love the fact that I have…

Customer photo from X's reviewCustomer photo from X's review
Toilet repair
David12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

We’ve used lots of plumbing service providers in our 30 years in the Nashville area and Busy Bee is the best. Cristian Contreras came out analyzed our backup problem and had it repaired quickly. If I could give 10 stars I would. Cristian is very professional and a straight shooter. After his visit we switched all…

Paid $1–100Great priceToilet repair
chrismeanaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Zack was professional and fix my toilet in no time and answered my questions.

Paid $200–300Reasonable priceToilet repair
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The job was well done. Fast and efficient.

Paid $300–400Reasonable priceToilet repair
ecasa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Awesome job done by Jacob & his team

Paid $200–300OverpricedToilet repairHVAC system repair
LarryLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Chris was very professional and did a great job! I would highly recommend Busy Bee! Thanks for the great service!

Paid $900–1,000Reasonable priceToilet repair
D3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had a gross plumbing mess in a downstairs rental condo in Green Hills on July 3, 2025. It happened from the unit above, just as my tenant had to leave for work. So I spent several hours at the site calling multiple companies, to find a plumber. Everyone I called was booked up until my husband texted me the number to…

Paid $200–300Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Came out same day on a Saturday at 9:00 pm. Very professional and informative. Found out it was on the step side of the system. He did get us up and going until I could get the utility company here. He even answered all the questions, my two grandkids had for him during the whole experience. Very pleased would definitely use them again.

Paid $100–200Great priceToilet repair
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had an issue with the toilet, called Busy Bee and they sent someone right away. Less than an hour we had a repair man at the house. Friendly , fast , efficient service. Fixed the other toilet too, didn't know there was a problem!

Paid $200–300Reasonable priceToilet repair
Mike9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

After our initial interaction with Busy Bee to replace our water heaters, we reached out again for a small water leak that I initially thought was in our water line. Technician Kevin L. came out, diagnosed and fixed our issue. We’ve used Busy Bee twice this year and in both cases the professionalism, customer…

Paid $100–200Reasonable priceToilet repair
dissin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very nice guy 👍👍 Got here quickly too

Great priceToilet repair
BrendaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kevin came to the rescue! He was professional, knowledgeable, kind and patient. He fixed a valve for toilet, and repaired/ tightened a leaky faucet. To tighten the faucet which took minutes to do was quite expensive, 192.00 . In my opinion, a bit over the top. The cost to replace water valve on toilet 231.00. He…

OverpricedToilet repairFaucet repair
Janice8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

I appreciate the work that Jimmy did, I thought the amount charged was a little steep, but he had the proper tools to get the job done. Thank you Jimmy for coming to help us the same day that we needed you.

Paid $500–600OverpricedToilet repair
Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely thrilled with the service we received! Our plumber was incredibly skilled and knowledgeable, quickly diagnosing the issue and explaining everything clearly along the way. He was also extremely polite, , and respectful of our home, which made the whole experience that much better. What really stood out was…

Paid $200–300Reasonable priceToilet repair
Carol12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Jason was nice to deal with. He was very thorough. No complaints with him at all. However, the prices to replace the inside on my toilet was ridicules high

Paid $300–400OverpricedToilet repair
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Same day service and fixed the problem with our toilet.

Toilet repair
Shamika7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love Jimmy😍…. Awesome technician… Fast, reliable, and professional service …….

Paid $200–300Great priceToilet repair
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They were able to come the next day which was fantastic! Zach fixed the toilet quickly and we appreciate it!

Paid $200–300Reasonable priceToilet repair
Damaris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He was thorough and efficient. He took the time to teach me so much about the septic system and the toilet function as well as the home plumbing.

Great priceToilet repair
Ryan14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dustin and Busy Bee was prompt, courteous, and knowledgeable. 5 stars!

Reasonable priceToilet repair
Brandon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Busy bee was great specifically there technician Dustin he did a great job taking care of my plumbing issues and toilet issues

Great priceToilet repairPlumbing pipe repair
Jo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zach Dodd was an excellent repairman from Busy Bee. He explained everything clearly and was extremely efficient. Very glad to have chosen Busy Bee!

Reasonable priceToilet repair
MaryRose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceToilet repair
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceToilet repair
TonyEdited 10 months ago★★★★★

Rating only, no written review.

Paid $1–100Great priceToilet repair
Chary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $200–300OverpricedToilet repair
tamjun813 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Paid $100–200Not sureToilet repairPlumbing pipe repairSewer repair
Mena9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–300Not sureToilet repair
Christie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceToilet repairGarbage disposal installation
Victoria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Toilet repairPlumbing leak detectionFaucet repair

Price

$340-18% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 62%Overpriced 6%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair126$83–$593
HVAC system maintenance123$27–$216
Toilet repair52$176–$656
Plumbing pipe repair46$322–$1.1k
Heating system repair34$78–$441
A/C system maintenance34$37–$278
Drain cleaning29$161–$493
Plumbing leak detection29$78–$630

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