Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate Butler Durrell Security five stars based on fifty-four reviews, with the owner responding to half of them. Customers frequently cite professional staff, prompt service, and thorough system installations for homes and businesses. Recurring themes include friendly communication, quick response times, and fair pricing, with no common criticisms identified in the provided excerpts.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: value.
Bar = this company · dark tick = category median.
54 Google reviews we collected
Phrases our text analysis found in 39 written reviews
How often each topic comes up in the written reviews
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“When I called, the operator was extremely professional and direct me to someone that knew exactly what I needed.”
“This definitely was some awesome customer service and I highly recommend this company.”
“They do a great job and get their work done while never interfering with our ongoing business.”
“They were prompt and efficient Then took care of the problem immediately.”
“He was very knowledgeable and reliable to work with.”
“The few issues we have had w a sensor were corrected asap and charges are fair and reasonable.”
“…ew system and he took care to get everything perfect and the time to explain the new system to me and make sure all of my app settings were the way I…”
praise complaint · found by our text analysis, Google review wording unchanged.
I have been with this company several years now. They take really good care of the service they provide. Alarms and maintenance is checked regularly
I have had Butler Durrrell as my security service for 16 years and this year realize that I needed some updating to my current system. When I called, the operator was extremely professional and direct me to someone that knew exactly what I needed. They were prompt and efficient Then took care of the problem…
Matt is such a nice guy. It was a pleasure meeting him. He is professional and super helpful. Would definitely recommend Butler Durrell.
Kevin helped us with our system setup and made the process easy for us. He was very knowledgeable and reliable to work with. Butler Durrell has been great so far and I like that they are local.
Everyone we dealt with at Butler was amazing to deal with. Quick response and very helpful.
I had Butler Durrell at my previous home and made sure to get their security services again at my new one! Andy came out to install the new system and he took care to get everything perfect and the time to explain the new system to me and make sure all of my app settings were the way I wanted them. Great experience, great employees, great company.
5.0 ★★★★★ 54 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I have been with this company several years now. They take really good care of the service they provide. Alarms and maintenance is checked regularly
I have had Butler Durrrell as my security service for 16 years and this year realize that I needed some updating to my current system. When I called, the operator was extremely professional and direct me to someone that knew exactly what I needed. They were prompt and efficient Then took care of the problem immediately. I felt like family and that is not common for most companies. The technician mentioned that they themselves subscribed to Butler Durrrell security as a benefit of the company in order to fully appreciate the security needs of the greater community. This was very impressive to me and I will definitely continue my service in the future.
Matt is such a nice guy. It was a pleasure meeting him. He is professional and super helpful. Would definitely recommend Butler Durrell.
Kevin helped us with our system setup and made the process easy for us. He was very knowledgeable and reliable to work with. Butler Durrell has been great so far and I like that they are local.
Everyone we dealt with at Butler was amazing to deal with. Quick response and very helpful.
Thank you Diana!
I had Butler Durrell at my previous home and made sure to get their security services again at my new one! Andy came out to install the new system and he took care to get everything perfect and the time to explain the new system to me and make sure all of my app settings were the way I wanted them. Great experience, great employees, great company.
Andy and Sean are always pleasant and professional. They are knowledgeable and patient while training us. They do a great job and get their work done while never interfering with our ongoing business.
Thank you, Cindy!
Wonderful experience in installation, responsiveness and quality of work and equipment. Andy was professional and did a great job! Definitely an A+ !
From the first time I contacted Butler Durrell, to the installation, I have been treated with respect. Everyone from the office staff, to sales, to installation has been great to work with. I love that they are a locally-owned family business. I love that their staff has been around for many years & you will always have the same few people if you need any help. I would recommend them to anyone!
Highly recommended. From the initial phone interaction through installation this process has been painless, hassle- free and handled with professionalism. I have already referred this business to others.
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
