Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Butts Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%46+25.1Reliability 24%1+0.2Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty77−2.3Momentum penalty0−10Experts Score= 31Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.31SCORE

Butts Plumbing

Bay Village, OH · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.7★ from 170 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Butts Plumbing is better than 46% of gas contractors.C
46
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Butts Plumbing is better than 1% of gas contractors.F
1
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Butts Plumbing is better than 77% of gas contractors.B
77
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Butts Plumbing is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Butts Plumbing is better than 0% of gas contractors.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Butts Plumbing is better than 55% of gas contractors.C
55

Reviews for your job

Customers hired Butts Plumbing for 8 kinds of job.

Butts Plumbing for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$529
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8

All 5 Google reviews tagged “Shower repair”

Cindy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Butts plumbing, John, specifically, was great! He was friendly, professional and fixed the low pressure issue. He also left the work area clean. Highly recommend John/Butts plumbing. Thank you!

Paid $400–600Great priceShower repair
Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic customer service, repair work and professionalism. I would highly recommend them.

Shower repair+ Responsiveness+ Punctuality+ Quality
Seth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very responsive and did a great job explaining things thoroughly. They came out on the designated day and we’re incredibly accurate with their timeframes. The serviceman was friendly and made sure everything worked properly before leaving. He even fixed something he wasn’t brought out to fix.

Faucet repairShower repair+ Responsiveness+ Punctuality+ Quality
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The whole team at Butts has been extremely professional, prompt, knowledgeable and capable. From the friendly scheduling to the on-time appointments, they get the JOB DONE RIGHT and I've used Butts now on multiple jobs around the house. I would highly recommend them for any plumbing job residential plumbing job - Butts Plumbing is fantastic! James F.

Plumbing leak detectionGarbage disposal installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Shower repairDrain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$529+45% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 63%Overpriced 13%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning24$148–$393
Plumbing pipe repair18$228–$988
Plumbing leak detection13$122–$454
Faucet repair11$104–$324
Water heater installation10$1.1k–$2.4k
Plumbing leak repair10$317–$1.7k
Faucet installation10$161–$383
Toilet repair8$124–$417

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