Experts Reviews · Company report
C & C Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

C & C Heating & Air Conditioning

Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 7,684 Google reviews

Report card

Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C & C Heating & Air Conditioning is better than 89% of air duct cleaning services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C & C Heating & Air Conditioning is better than 86% of air duct cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C & C Heating & Air Conditioning is better than 93% of air duct cleaning services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C & C Heating & Air Conditioning is better than 100% of air duct cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C & C Heating & Air Conditioning is better than 100% of air duct cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C & C Heating & Air Conditioning is better than 100% of air duct cleaning services.A
100

Reviews for your job

Customers hired C & C Heating & Air Conditioning for 8 kinds of job.

C & C Heating & Air Conditioning for HVAC system repair

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Jobs reviewedHow many Google reviews are tagged with this job.491
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$642
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 491 Google reviews tagged “HVAC system repair” · showing 20

Mrs.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Thank you for helping us maintain a good working system. The technician Michael was great he walked us though every detail of the service answered all questions. Gave great recommendations, we highly recommend this company. Ask for Micheal he was great a true professional from start to finish.

Paid $1–200Great priceHVAC system repair
Claudia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Tyler did an outstanding job! He was prompt, thorough, and explained what he was doing every step of the way. He found the problem and corrected it. I would request him for my furnace maintenance checks, as well.

Paid $1–200Great priceHVAC system repair
Dvorah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Steve M. Came out to troubleshoot my new A/C unit. He took a good amount of time and hopefully with the changes to the new system I will be content with my new purchase. He made me very happy when he told me he will check with me in a week to make sure I am satisfied with my new unit. Very happy with C&C.

Paid $400–600OverpricedHVAC system repair
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Dzemil did a great job. I highly recommend this company

Reasonable priceHVAC system repair
joe7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The service technician was very nice and explained things with great detail. Was able to repair my furnace and inspect any possible issues. Will definitely use this service again.

Paid $1–200Great priceHVAC system repair
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Service tech Noah diagnosed the problem quickly. He was able to get the furnace running properly without any issues. Very friendly.

Paid $800–1,000Great priceHVAC system repairHVAC system maintenance
Fenton15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Fast quick and Efficient. Mike was super professional and kind.

Paid $200–400Great priceHVAC system repair
Jan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Mike was great. You can send him here the next time!

Paid $1–200Reasonable priceHVAC system repair
JoeLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Noah was nothing short of spectacular and professional! If I have any other issues I hope he shows up!

Paid $1,400–1,600Reasonable priceHVAC system repair
Sandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very knowledgeable & pleasant tech that gave my furnace a tuneup.

HVAC system repair
JohnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Good to see our tech again. Been with us for two homes. Great guy Quick fix to our A/C 👍 Just finished winter tuneup. Great to go

Paid $400–600Reasonable priceA/C system maintenanceCleaningHeating system maintenance
Nedra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Tony is the best service technician. We always request Tony because he is efficient, professional and friendly.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Dan B was efficient and courteous and explained everything very well. He was very knowledgeable and friendly. We were pleased with his service.

HVAC system repair
Patsy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

C&C are our go to heating and cooling specialist. Always reliable and efficient

Paid $400–600Reasonable priceHVAC system repairHVAC system maintenance
Ala1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very knowledgeable, professional, and experienced people

Paid $1–200Reasonable priceHVAC system repair
Kevin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Kayla was great and explained everything she did and offered up some useful suggestions as well

Paid $1–100Great priceHVAC system maintenanceHeating system maintenance
LureeLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

​I called the business using the phone number listed on Google, and the scheduling process was quick and easy. They took my information and gave me a 2-hour callback/arrival window, which was very convenient. ​Mike, the technician who came out, was fantastic—very professional, polite, and respectful. He clearly…

Paid $800–1,000Not sureHVAC system repair
David14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tyler the technician was great to deal with ...informative and good guy. Brian H came out next day and showed me many options for a new furnace and AC unit ....i was very impressed with his no pressure attitude and just a genuine guy.....

Reasonable priceHVAC system repairHeating system installationThermostat repair
LackeyLocal Guide · 198 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

From the moment I called until the job was done C&C was on the ball! I called after having an issue with my AC unit. Within 24 hours, Kyle from C&C was out and was able to diagnose the problem as some wiring issue with the thermostat and something called airwave. Kyle was professional, courteous, and respectful of…

Paid $1–200HVAC system repair
Cheryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Doug was exceptional, we got the job done in a timely manner.

Paid $2,000+Reasonable priceHVAC system repair

Show more HVAC system repair reviews (471 more) →

Price

$161-63% vs typical air duct cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 57%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1194$54–$581
Heating system maintenance777$37–$219
A/C system maintenance775$26–$251
HVAC system repair471$148–$642
Heating system installation440$1.2k–$2.8k
Install AC402$2.1k–$4.3k
Heating system repair379$124–$809
A/C system repair352$158–$730

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