How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREC & C Heating & Air Conditioning
Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 7,684 Google reviews
Report card
Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired C & C Heating & Air Conditioning for 8 kinds of job.
C & C Heating & Air Conditioning for HVAC system repair
Clear ✕All 491 Google reviews tagged “HVAC system repair” · showing 120
Thank you for helping us maintain a good working system. The technician Michael was great he walked us though every detail of the service answered all questions. Gave great recommendations, we highly recommend this company. Ask for Micheal he was great a true professional from start to finish.
Tyler did an outstanding job! He was prompt, thorough, and explained what he was doing every step of the way. He found the problem and corrected it. I would request him for my furnace maintenance checks, as well.
Steve M. Came out to troubleshoot my new A/C unit. He took a good amount of time and hopefully with the changes to the new system I will be content with my new purchase. He made me very happy when he told me he will check with me in a week to make sure I am satisfied with my new unit. Very happy with C&C.
Dzemil did a great job. I highly recommend this company
The service technician was very nice and explained things with great detail. Was able to repair my furnace and inspect any possible issues. Will definitely use this service again.
Service tech Noah diagnosed the problem quickly. He was able to get the furnace running properly without any issues. Very friendly.
Fast quick and Efficient. Mike was super professional and kind.
Mike was great. You can send him here the next time!
Noah was nothing short of spectacular and professional! If I have any other issues I hope he shows up!
Very knowledgeable & pleasant tech that gave my furnace a tuneup.
Good to see our tech again. Been with us for two homes. Great guy Quick fix to our A/C 👍 Just finished winter tuneup. Great to go
Tony is the best service technician. We always request Tony because he is efficient, professional and friendly.
Dan B was efficient and courteous and explained everything very well. He was very knowledgeable and friendly. We were pleased with his service.
C&C are our go to heating and cooling specialist. Always reliable and efficient
Very knowledgeable, professional, and experienced people
Kayla was great and explained everything she did and offered up some useful suggestions as well
I called the business using the phone number listed on Google, and the scheduling process was quick and easy. They took my information and gave me a 2-hour callback/arrival window, which was very convenient. Mike, the technician who came out, was fantastic—very professional, polite, and respectful. He clearly…
Tyler the technician was great to deal with ...informative and good guy. Brian H came out next day and showed me many options for a new furnace and AC unit ....i was very impressed with his no pressure attitude and just a genuine guy.....
From the moment I called until the job was done C&C was on the ball! I called after having an issue with my AC unit. Within 24 hours, Kyle from C&C was out and was able to diagnose the problem as some wiring issue with the thermostat and something called airwave. Kyle was professional, courteous, and respectful of…
Doug was exceptional, we got the job done in a timely manner.
He came. He saw, he fixed. In 20 minutes.I was great full
Professional and nice technicians. They try their best to trouble shoot and be honest.
My service technician was very professional, knowledgeable and answered all my questions.
Mike came in swiftly diagnosing the problem and efficiently repaired the issue.
Mike L from C&C was fantastic! Handled himself with the utmost professionalism, and skill. Mike had my furnace working in a matter of hours explained everything that was wrong and provided different solutions to help me fit my budget. I have been a customer of C&C for years, in multiple homes. I will continue to…
Kyle came out and was able to identify and repair the issue with our air conditioner within 20 minutes. I am very pleased and recommend this company for their quick turnaround time and kind, respectable employees.
Professional and prompt
I have found C&C techs to be well trained, professional, and very capable of fixing our issues with our furnace and air conditioner. They provide choices with explanations and do not automatically push for new units. They are true technicians, not just sales people. Thank you!!
Noah was awesome. Very professional, very pleasant. He checked my mini split unit and fixed the issue. He has been out to my home before and was awesome then as well. Always a great experience with C&C. I give him and C&C 10 Stars!!
Since this is my second service call I’ll leave the feedback for today’s visit above the previous call. Tyler was fantastic and quickly diagnosed the issue causing the complete shut down of our AC unit. He not only resolved the reason for the shut down, he found some other loose items and made sure that everything…
I am extremely pleased with the service from C&C Heating and Air Conditioning. They installed a new high efficiency furnace and air conditioner less than two years ago, so it’s was still under warranty. Unfortunately, the air conditioner stopped working during a stretch of very hot and humid weather (when else,…
A/C went out on one of the HOTTEST September days. Called C and C and they scheduled a tech to come out the next morning. Sal was great! Not only did he get our A/C running nice and cold quick, he had great customer service! Will definitely be reaching out to them in the future for all our heating and cooling needs.
Very friendly. Explained everything clearly.
Sal was friendly and knowledgeable. He went the extra mile to get my unit up and running again. Also glad that he had the part on hand that my unit needed. His service was excellent.
Kyle was great. Diagnosed, expkaned, and solved problem quickly.
Awesome company,great,clean efficient service.gave us future recommendations, NOT,pushy on selling us something we don't need at this time!...we would highly recommend C&C heating and cooling!
Sarah was great. Came in found the problem but continued to make sure it was completely fixed before leaving. He was there within the time given and I was contacted not only when he was on the way and when he arrived. Scheduling and appointment was easy. Would recommend this company.
I'm on a fixed income, and that $125 evaluation fee should be deducted from the final cost if I have the repair done
From after hours, visits to no charge follow up visits everything with this company was great. Will continue to use them for my AC and heating needs.
Mike was great, very personable and informative! Will be using this company in the future! Highly recommend!
Great service, professional and thorough.
Kyle was very friendly and check everything.
Great service, responded and arrived very quick. The cost of the part seemed high.
Noah was super knowledgeable and professional. Did a great job getting my existing equipment running until I can get a quote for a new system and get it installed. He also pointed out that the system isn’t safe for heat for the winter. As a retired military member I like the American flag on the uniform, shows pride…
Antonio was very professional and knowledgeable. He was able to remedy our air conditioner problem and had it up and running. We appreciate all the time he took with us and his thoughtful explanation of the work that took place.
I had great experience. Brian answered all my questions & walk me through different products available.
Barry was great, didn’t offer anything I didn’t need and was up front about the cost which was excellent. He also told me what to expect from my unit in the future and when to service it next. Very professional and a bit of a sense of humor. I’d use this company and Barry again.
Kevin was great! AC is working perfectly now!
Antonio was very thorough and completely explained the repairs to me. I would highly recommend your company to my family and friends.
My AC unit experienced a failure and Tyler had the perseverance to remedy a most unusual problem that put my system back in service.
I found C & C to be honest and very professional. I felt they could have taken advantage of me, but instead did a complete checkup on our A/C and informed us it was in great shape. Will definitely call them again should the need arise.
Unlike other companies, C&C was able to come out relatively quickly. Doug did a great job diagnosing and sourcing replacement parts to fix the furnace.
Barry was very knowledgeable and explained the issue. Great job. Cleaned unit and put in refrigerate.
Very professional. Took his time to find the problem and restore my air conditioning.
Mike was awesome! Out AC was out and we didn’t know why. Mike explained everything that was going on with our heating and cooling unit. Showed me everything he was doing and went through all options for repairs. I will forever call Mike when I have issues going forward. This will be the only HVAC company I will use…
They do quality work.The service the technician was excellent.The problem was found and fixed in short time.The technician was very thorough in checking out the system. Highly recommend there service.
The sales representative Don was great! He was honest and thoughtful thru the process of the quote. We decided not to do the work at this time and he was still very gracious.
Tyler did a great job diagnosing my problem and exploring several options to correct the problem.
They came out as promised and got my unit working I was at work my wife was at home and they talked to me over her phone and Barry explained everything to me. I came home to our A/C working I would recommend C &C to all of my family and friends. Thank you again for great service.
I can’t say enough good things about this organization, the people at every level who have a complete “Can Do” attitude. They are truly devoted to serving their customers with excellent service.It’s a comfort having C & C support me at all times!
The technician was very knowledgeable and professional.
Great Job
They were able to get out same day and fix the hvac system. Mike the technician was very pleasant and knowledgeable
Mike was professional and a great communicator. We will be using C and C for all of our HVAC needs in the future.
Mike was a great guy- took the time to show me all the options with no pressure added.
Noticed AC stopped working at 4:30pm. Called C&C and the Tech was here at 8:30am. Fully checked over the furnace and A/C unit, checked the electrical and diagnosed the capacitor to be bad. Had one on the truck, swapped it out and checked the refrigerant levels as well. Extremely quick and professional. Talked us…
Nick was professional and quick with servicing our AC unit as a first time customer.
Wonderful experience! David R., and Sakwan are very knowledgeable and honest. They both are able to answer all questions asked of him from a mechanical engineer with a minor in environmental engineering. Besides answering questions their work ethic is wonderful. Care for our home was taken and the work done on the…
The technician was amazing.
Nick was great!! Customer service great, kept me posted on ETA, very dependable. 👍👍👍👍👍
WOW! What a great experience with Antonio. Our air conditioning went out and we called C&C and Antonio arrived that day. After inspection he explained all of our options with no pressure attached. I recommend C&C for any issues you may have. Everyone we interacted with was very nice and professional. Thank you
Great experience! Repairs were done quickly and everything was explained clearly. Great company to work with
We are super happy customers for more than two years now! Everyone we’ve worked with during that time has been excellent and they go above and beyond to provide exceptional service and exceptional customer service. Highly recommend!!
Sal was very helpful in letting us know what was wrong with our AC unit, what normal numbers on the condenser should look like, and let us make a decision on whether or not we wanted to join the membership program. Our AC unit has been working great since!
Kelly from C&C just did the first check up and cleaning on my air conditioner unit that I bought last year. Right after she arrived there was an interruption in power that shut everything down. She calmly got everything back up and running and proceeded with the service. She is very knowledgeable, thorough and is…
I had an outstanding experience with C&C, and I can't recommend them enough! My A/C was underperforming, and Tyler H came out to diagnose the issue. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to explain exactly what was wrong, kept me informed…
Barry was wonderful! I would recommend C& C.
The technician was efficient, knowledgeable, and polite. Service was prompt.
Siraj was very nice and did a great job getting our AC fixed ASAP while it was very hot out.
Excellent HVAC service! They were professional, knowledgeable, and did a great job diagnosing and repairing our air conditioning. They arrived promptly, explained everything clearly, and got our AC back up and running quickly. We really appreciated the excellent service and would highly recommend them to anyone needing HVAC repair!
Tyler was terrific, knows his stuff and gave an honest assessment. I wish he could fix all my home repairs.
The technician, Sal was friendly, professional and knowledgeable. I would absolutely use C & C Heating and Cooling again.
Honest and thorough servicr
Mike and Sriraj were fantastic. They were friendly, polite and answered all my questions. I am weighing whether I will purchase a new central air unit for my home now or in a short while. When I do decide though, I will definitely do it with C and C because of Mike and Sriraj and their approach to customer service.…
Does not go by there word never came needed help. Blew me off don't rely on them to fix your HVAC not professional
Toni was great
Dzemil came out after my AC had stopped working. Gave me an accurate assessment and had my system back up and running properly in no time. Nice automated systems for recording details. Will do business with again.
Tyler H did a fantastic job, he checked everything and explained everything very professional, friendly I would give him a 💯% job well done if we ever need a technician again I would love to have him. Great job Tyler!!!!!! Much appreciated as it is awful outside way to hot!!!!!
Just had my second great experience with C&C. The first time they repaired my furnace in the middle of winter, and today they saved me from the heat when my AC failed. I really appreciated the online scheduling as I was able to book an appointment on a Sunday evening. They got out fast Monday morning. The technician…
Doug was very efficient in explaining the problem and repairing the unit. He went out of his way to make sure everything was satisfactory.
Mike was very knowledgeable and efficient with our repair. I would ask for him again if I needed service.
Nick showed up at my door and he was an hour early which I didn't mind, because most people show up a little bit late. Nick was absolutely awesome! He knew exactly what he was talking about and he knew exactly what he was looking for. I would highly recommend Nick if your looking for somebody that you can truly trust.
Excellent service by Siraj. He arrived s little after 6 pm Tuesday 7/7 which meant he had already had s long day. He was friendly and businesslike at the same time. He took his time and checked everything very carefully. He was able to get my AC going again and stay on. Since it was in the high 80s outside, it…
Michael, our service person, was fantastic. He explained everything to me and was very honest about what needed to be done with our furnace/air unit. Great communication by all staff.
Bryan did an excellent job of explaining all our heating and cooling options. I will definately continue to work with C & C.
Antonio was great. He explained what he was doing and why. He answered every question that I had and explained it where I could understand. I learned so much from him on keeping my A/C running efficiently! I highly recommend C And C Heating and Air Conditioning and Antonio!
Kevin H. was professional ,knowledgeable and informative about the job, fast too! He was polite and friendly but not pushy.
I was able to secure a same-day appointment right in the midst of this brutal heatwave. Barry got my AC up and running quickly and took the time to explain what needs to be addressed in the future. He was patient, honest, and highly professional. Highly recommend!
He was efficient.
C&C installed our AC 18yrs ago. We decided to go with them again. Service is good.
Dzemil was very professional & thoroughly explained everything that would be included with my total system. The installation crew was on time & did a fantastic job. My old system was quiet or so I thought. I can't believe how quiet my new system is.. The best thing is my home seems warmer & I haven't noticed any…
Timely ac repair on a holiday weekend from an excellent technician. Can’t ask for anything more.
Silos was very friendly and quick. He got our A/C up and running in no time!!
Responsive on time and very professioal. Take time to show you whats wrong and give you options. Staff so pleasant to work with. Truly caring and understanding.
The technician Kevin was awesome and was well knowledge on what the issue was with the air conditioner 10 stars if I could
Was charged 170.00 for R22 top off (feron) that he never asked if I wanted. I was desperate for my central air conditioner to work so didn't get estimates. Cost me 792.00 for a switch and small compacitor. Feeling used. Taken advantage of. Sad 😢
I was the first call and Noah was great
Tech diagnosed the issue as a bad breaker at the panel after exhausting all other potential issues. Last thing either of us expected, but an easy repair, good honest work, also glad to know the rest of my unit is in good working order.
Efficient
Great service at the time, technician made me put a Gmail reminder to call them a year from then for some kind of follow up inspection check or changeing something. C&C knows nothing about that so a big time waster after a year. Maybe if you’re going to do that put it in the customer file. Don’t promise something you don’t do.
Couldn’t be happier! Our AC unit was serviced quickly and the technician Tyler was friendly and extremely helpful!
They said they do not fix any AC that is under 6-year old. That is very strange to me.
Kayla came yesterday evening to give our furnace its annual tuneup. She was on time and very efficient. She was at our house once before to tune up our AC. She found some moisture in our furnace and fixed the problem. She installed a new furnace filter and humidifier filter. She did a great job and was a joy to deal with! Thanks! Rich Dunsky
I had a/c maintenance along with some parts replaced. I’m satisfied with the work and efficient process. Thank you.
Barry was prompt and very efficient! He was polite and had a total understanding of the problem which turned out to be quite complex!
Kelly did a fine job and, because I am a retired educator, I could see what a great trainer she is for Juan I would be glad to have Kelly as our technician any time. Did a good job explaining things to me and was really pleasant and polite.
Polite, friendly, efficient, and knowledgeable.
Christian was very knowledgeable and helpful
I have come to appreciate how reliable, knowledgeable, personable and efficient your techs are. Always a pleasure! Sal even offered to help replace my fluorescent light tubes in the basement (totally unrelated to the furnace/a/c work) since I hadn't done so since my husband passed. He was so thoughtful...thank you…
Kevin was kind and helpful. I would definitely use him again!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1194 | $54–$581 |
| Heating system maintenance | 777 | $37–$219 |
| A/C system maintenance | 775 | $26–$251 |
| HVAC system repair | 471 | $148–$642 |
| Heating system installation | 440 | $1.2k–$2.8k |
| Install AC | 402 | $2.1k–$4.3k |
| Heating system repair | 379 | $124–$809 |
| A/C system repair | 352 | $158–$730 |
