How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREC & C Heating & Air Conditioning
Troy, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 7,684 Google reviews
Report card
Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired C & C Heating & Air Conditioning for 8 kinds of job.
C & C Heating & Air Conditioning for heating system installation
Clear ✕All 441 Google reviews tagged “Heating system installation” · showing 140
Great experience with C&C Heating & Air Conditioning. The team was professional and did a great job installing our new furnace. Very happy with their service!
C & C installed my system years ago and I’m a service club measure. I couldn’t be happier. They come out twice a year to check both the a/c and heat. Their service techs are great. Polite, friendly and most importantly highly skilled. I recommend them to everyone that asks me about them.
C&C was awesome. From inspection to estimates, scheduling and the quick install (next day!!). Everything went perfect. All the staff I met on site and over the phone were perfectly friendly. And, the price was great as well.
They were able to schedule a visit in 1 day, they came to get me an appointment an estimate for a new furnace, explained what I need and got me an amazing discount that was a dealbreaker for me. Donald was very friendly and made sure I got all the info I needed. They will be coming back in a couple days to install…
Even though it’s always disheartening having to purchase a new HVAC shortly after moving in, C&C made the process smooth. I know they were honest and had reasonable pricing. We will be using them for all of our heating and cooling needs!
Thorough, efficient, professional, and clean. All details are fully relayed before the job starts, they show up on time always, and the job site is always left clean. Just plan on spending some extra time during quoting because no detail is left out. Second job with them and will always call C&C with any HVAC needs.
Tyler the technician was great to deal with ...informative and good guy. Brian H came out next day and showed me many options for a new furnace and AC unit ....i was very impressed with his no pressure attitude and just a genuine guy.....
Jake and the team were responsive and on time, professional and thoughtful. It was a very good experience end-to-end.
Michael was very thorough and courteous
I was extremely pleased, as well as impressed, with Dzemil, the service technician who worked on servicing not only my AC unit, but went above and beyond to take care of some minor issues involving my new AC unit, my humidifier and the pump. He was very personable, went over every detail with me, and I found him to…
I cannot say enough wonderful things about C&C Heating & Air Conditioning, and especially about Dave, who took the time to walk me through every step of replacing my HVAC system after 37 years. Making these kinds of decisions on my own over the past four years has been difficult. When you’re faced with a major home…
Always do and excellent job and I was especially happy to see a young lady in the trade job.
Sent someone out the same day. Responsive. Friendly techs. No hard sell for A/C when all I wanted was a furnace.
Outstanding level of service from quote to installation. Very happy we chose C&C. Professionalism at every step. Great experience.
David is very professional and respectful,when he came to my front door he put on boot covers upon entering my home I’m impressed the quote was great and the product is as well thank you.
David (salesman) really knows his stuff. Sized the new system, and got us a great deal! Eric, Grant, and Chris (installers) left a short time ago...did a great job with the install. New equipment looks great, and even though its only been running a short time, it's quite comfortable in our home. And to top it off,…
David from C&C was a great salesman to come give a quote on the various projects I wanted done. The project manager also came over to help explain some logistics within the project as well. Very professional, honest, and easy to communicate with.
A lot of the service has been very good! However I just had a total furnace/air and home humidifier done and was told what I chose would be very quiet! It is super loud and not what I expected for what I paid! Hoping to change this review once I talk to them.
We had multiple quotes to replace our 20+ year old HVAC system. While we had expected to go with a different company, we selected C&C. This was due to several factors: the C&C rep, Don, was very specific on what they were going to replace with our HVAC system (the company we had expected to go with made comments…
Brian is a very nice person. He came on time and answered all the questions that we asked. He helped us to make the right decision and plan that will be better for us. He really had knowledge about the product/s of the company that he is representing. He is courteous, approachable and smart. He also gave us some…
Great people, excellent work!
Great installation and service
KAYLA WAS VERY PLEASANT AND VERY KNOWLEDGEABLE!
Showed up early and did a great job. Very polite and answered my questions.
From service tech (Trevor), to salesman (Brian) and finally Dennis and his team who installed my new HVAC system, they were all Awesome!
All I can say is I did A LOT of research before picking out system and brand. I also heard very good reports on C&C. I am a stickler for quality. I can not say enough about how GREAT a job C&C provided. They went above and beyond to complete job. We ran into other install issues but not C&C issues and they corrected…
Got high efficiency furnace and air conditioner installed in fall 2025. Top notch installation quality. I got the Ruud systems because of prior history of the reliability. Furnace got thru this tough Michigan winter with no problems. Just now trying out the air conditioner and have never had an ac this quiet.…
They did a great job! From explaining what system they recommend, to communication, to installation. Highly recommend this company.
Work by Eric and his team were professional quick and efficient. I had a new AC unit and furnace installed. AC init gave up the ghost and died last week. New AC and furnace were installed in less than 8 hours. Had a comfortable evening last night with the new air. I no longer have to worry about my AC or…
Wonderful experience! David R., and Sakwan are very knowledgeable and honest. They both are able to answer all questions asked of him from a mechanical engineer with a minor in environmental engineering. Besides answering questions their work ethic is wonderful. Care for our home was taken and the work done on the…
The technician Tyler came out today to see why my A/C was not working. He allowed for me to watch him work. We talked the whole time. He was diagnosing the problem until it came apparent that the whole AC unit had to be removed from its closet and needed another technician to be able to do it. Tyler is very…
We are super happy customers for more than two years now! Everyone we’ve worked with during that time has been excellent and they go above and beyond to provide exceptional service and exceptional customer service. Highly recommend!!
Always satisfied with c&c been with them for many years.
I recently had C&C Heating & Air Conditioning perform a full system replacement for my less than 1,000 sq. ft. home, and they did an amazing job. I opted for a Carrier Comfort Series setup, specifically the 26SCA4 (1.5 Ton, 14 SEER) Air Conditioner and the 58SB0 80% 45,000 BTU Gas Furnace. Even though these are…
very prompt, very polite, not pushy and professional.
Dzemil was very professional & thoroughly explained everything that would be included with my total system. The installation crew was on time & did a fantastic job. My old system was quiet or so I thought. I can't believe how quiet my new system is.. The best thing is my home seems warmer & I haven't noticed any…
The Antonio were great! He got my AC running pretty quickly. It was 12:30AM. I showed him an issue with my reservoir that I told him could wait for another day. Without hesitating he went and got his tools he did some troubleshooting and fix an overflow issue that I was having! It was 1am before he left. He can come back anytime!
Responsive on time and very professioal. Take time to show you whats wrong and give you options. Staff so pleasant to work with. Truly caring and understanding.
Don was really thorough and explained all options clearly. Great job
Nick came out to give an estimate and within minutes it felt like I had known him for years. He treated me like I am family and it was immediately apparent that he loves what he is doing and cares about the satisfaction of their customers. He worked with me on the cost and had great options when it came to…
Marcus and Randy came to clean my air ducts...they took pictures and were honest ...said it really wasnt necessary yet...they were the same guys who cleaned my dryer ducts last spring...good guys..
Semi annual maintenance on 3 year old system. Everything in good order, recommended filter change.
My first service call, Kevin came out because my heat wouldn't turn on (this was after Consumer Energy replaced my meter outside) To my embarrassment- the switch was off. As long as Kev was there, he did some maintenance. My 2nd visit (in less than 1 months was because my AC did not go on. Fan moving outside on…
Nick did an outstanding job. Very knowledgeable about trouble shooting the problems and quickly repaired the problem. He explained everything he was doing. As a senior at 72 I appreciated his professionalism he dipl
Our technician did a wonderful and very thorough job inspecting our furnace to get it ready for winter. We would highly recommend this company!
June 8 2026 As I've said repeatedly, Sal is the best tech person and; exceptionally knowledgeable. I only hope his employer realizes how valuable he is and how extremely fortunate C&C is to have Sal as an employee. I trust nobody else with any decisions related to A/C and heating, but Sal. June 4 Sal is an expert…
I have called on C&C for years. I won’t call anyone else. Very professional and responsive.
Sam was extremely thorough and did a great job!
Salwan did a great and excellent job, very accommodating, answers all my questions anytime , he answers my calls even after work hours, treats me/ client as if he had known me for a long time. I would definitely recommend him nd C&C to all my relatives and friends.
A/C went out on Monday. Decision was made on Tuesday that replacement was the best option due to its age. New furnace and A/C was installed on Wednesday. Entire process was very easy, sales team and installation team were awesome.
Helpful, professional, worked with me
Dave was friendly, informative , and very professional. C&C and their representatives give you confidence that you are getting the most for your money. They will be my permanent heating and cooling go to people.
Excellent experience all around! Siraj was professional, knowledgeable and answered any questions I had - he even went as far as teaching me as well. Highly recommend!
Always excellent & professional service for 6 years since installation of new system
Very professional service provider, pleasant and helpful. Very personable and provide all the options.
They started at 8am and were finished by 5pm installing a new furnace and AC unit - we didn’t realize how loud the old ones were, until we noticed we can’t hear the new ones running at all which helps us sleep better at night.
C & C has serviced our existing unit at a previous house for about 10 years. When we recently purchased a new home we had them come and inspect the water heater, furnace, and AC unit. C and C was very thorough and spent several hours performing the inspection. We ended up replacing all three units after discussing…
The team sent to install my unit was very professional,and removed all debris.I recommend C&C heating!!!!
They are going to replace my furnace and air conditioning system and I am very happy overall.
I've been a customer for over 20 years and have always been very satisfied with the work that is performed. The girls that answer the calls and the technicians that come out are very professional.
Very thorough and courteous. Great job!
Brian was very thorough in his explanation of options for my house. Didn't push the hard sell. Really broke down the proposal in terms that were easily understood. Update: I went with C&C to replace my furnace and. AC and am very pleased with the entire experience. They made it very easy, answered any questions I…
I have a final update now that my installation has been completed. After my previous update, the owner and I had a direct conversation on February 13, 2026, where we agreed on a resolution regarding the promotion. Based on that conversation, I believed the matter would be handled accordingly. However, when the team…
We just had Brian from C & C Heating & Air Conditioning at our home. Brian was very friendly, polite, and professional. Gave us all the information that we needed for a new air conditioner and furnace. We were sold! Thank you so much Brian! It was a pleasure to meet you. Highly recommend C&C Heating and Air…
Very happy with not only the estimate last week but also the install of both our furnace and central ac unit. All 3 guys we met were awesome, friendly, efficient in their work, and really great with going over everything with us. Would and will definitely be recommending C&C to not only our friends and family but…
Eric and his installation crew did a great job at installing our new HVAC system! Installation was scheduled super quick and the team made quick work of installing and explaining the new system.
Eric and Dominic did the great job on the installation answered all my questions cleaned up after they were finished all in all an excellent experience highly recommended
Luis T was polite, professional, and informative. Explained what he was doing and why. Answered all of our questions. Dan J came today, a few days after the original maintenance, as the air was not working. He was friendly, professional, and a really good trouble shooter. He found the problem quickly and solved it. The air now works. Thanks
The two young men that had come to my house, well experienced and knowledgeable, great attitude, very professional
odor coming from furnace not explained !
Prompt and professional
Chris and his team were on time and completed my furnace installation in a reasonable amount time and cleaned up the area. Chris was thorough in explaining how my new furnace worked. I am not easily impressed - so believe me when I say that I highly recommend C&C Heating and Air Conditioning for all your heating and…
Sam came to service my furnace. He found a gasket issue, a corroded gas valve and low gas pressure. Sam took care of all 3 items. Sam was professional, courteous, enjoyable and informative about my issues and how to resolve them. Explained that my parts are covered by the Carrier warranty but not labor and gave…
Mike is very professional and knows his “stuff”! Very pleasant with whom to work. All of our questions were answered. We will be ordering a new furnace!!!
Great price, knowledgeable, kind caring service men and even the women who answered the phone when I called C & C.
Knowledgeable, thorough, professional service
So impressed, not only were Jeremy and Kyle professional and kind they were meticulous with every detail of the installation. They even cleaned the floor before installing the new unit. They took there time and made sure I was happy. They explained everything about the system. As a teacher, I was also impressed…
Mike was extremely knowledgeable and kind in guiding us through the process of ordering a new furnace and air conditioner.
Doug is outstanding, he is always professional and very knowledgeable .🩷🙂🐶🐱🩷
Very polite , respectful.. so happy I went with this company .
Technicians showed up promptly, were professional and work diligently throughout the day. I was very pleased with the whole HVAC installation process from start to finish.
Over the weekend our furnace was acting up, so I called a couple HVAC companies, and the first person to call me back was Kevin from C & C Heating and Cooling. I described the situation over the phone, and Kevin gave me some great advice, so I decided to wait till Monday morning for him to come out and check the…
Mike was extremely professional, personable, and helpful. I felt like I was getting information not getting sold on something I didn’t need. **Next day, The installation went very smoothly, the technicians were on time, quick and professional, not to mention good with my cats :)
Mike and crew are topnotch, knowledgeable, polite and tidy! Just had cleaning and maintenance performed by Kayla. Excellent job, polite, and conscientious of her work. also installed a component for an upgrade. Highly recommend C & C.
The crew from C & C did an amazing job every step of the way. Their customer service is incredible. They respond to any communication quickly. They show up on time. Their team members are courteous and professional. And above all, they do top notch work at a competitive price and you don't have to wait months to get them out to your house.
David was able to stop by for a same day quote and listened to my needs and explained my options. It should work much better for my quad level. C&C has installed both new equipment and serviced my equipment through the years and took good care of me in emergencies. So I liked the quote and getting a new AC and…
Doug T was great took time to check very thing and helped with temp setting.
Very prompt service, and quality work done. All my questions were answered. Thank you, C&C!
Rudy and Kyle were fantastic. Highly professional, courteous and respectful. Made sure we knew exactly what was done and how to operate our new system before leaving.
Great experience. I would highly recommend C&C. From consultation to installation the team did a great job. Fast, professional service and competitive pricing.
We recently had our furnace and air conditioning units replaced by C&C Heating and Air Conditioning, and we are extremely disappointed with the experience. We selected their higher-priced quote because it included the most efficient units along with a humidifier and electronic air cleaner. However, when the…
Second Install. Dennis and Scott were the Bomb and did amazing work. Love C and C. Amazing Company from the Sales Staff to the Technicians. The Job was literally JUST done a day after my salesman was here! This is Amazing. The Installation Crew went above and beyond many times. A PLUS ALL AROUND. Customer for life…
Mike was very professional, polite,kind and patient... He was very thorough with doing his assessment of the situation and gave honest information and options to get the situation rectified and because of all his professional output we decided to purchase a brand new Heating and Cooling system from C&C. The process…
They explained everything, patient with my many questions and considerate. And the clean up is great!
Chris was very competent, efficient and polite. He explained the problem well. Very happy to have contacted C&C Heating and Air Conditioning.
Once again, C&C did a great job. This time installing a water heater.
Good overall experience 👍
It started with C&C installing a new furnace and now I rely on them for all my HVAC needs! Always prompt and professional, great value, and friendly technicians. Edit: Also got a new water heater with them! Once again excellent and friendly service!
very professional and knowledgeable. I would recommend this company
From the start of the service appointment, and including the sales agent experience, through the entire furnace installation was very professional, and courteous. They explained everything upon completion of the job. The work area, and entrance and hallway were very clean upon completion.
they preformed a furnace and ac install, the work was fast and on point and the techs were very professional
David R came out and gave me a decent price for both the furnace and air conditioning. He took time to explain everything fully , very nice person. Thank you!
Knowledgeable technicians. Professional, courteous, efficient and the best clean up of any contractor I've worked with. I highly recommend C&C!
C&C Heating & Air Conditioning was the only one to respond to my inquiry, and the experience was great! Everything was handled with professionalism, and I would recommend them to all my friends!
Very professional company. Answered phone when I called. Guided me through figuring out what I needed. New HVAC system. Followed up with great sales consultant, resulting in clear understanding. Efficient & knowledgeable team who provided maintenance overview upon completion.
Day 1. Seems to be a great job. Everything is left neat and cleaned up. They took care business.
Eric and his crew were very proffessional and went above and beyond to do a fantastic job. We are very pleased
Greg did a great job ..... very knowledgeable and pays attention to detail.....great Technician!!!! A++++++
My furnace would not turn on. Noah made a diagnosis and showed me pictures and video of exactly what was wrong with my 52 year old furnace. I was able to make an appointment for an estimate for a new one immediately. Brian went through everything with me and I let him know what I wanted in a furnace. I ended up…
Always great customer service from C&C.
Brian was professional and he did a good job explaining everything I needed to know and expect about the hvac system for my home
7/31/25 kelly did a great job cleaning my A/C unit and Kevin did an excellent job replacing my thermostat and fixing my fan issue. Super good service people! Much appreciated! Thanks! Dennis G.
David R. Was the only one out of 3 consultations who not only gave a quote on the spot. But he knew within a few minutes some problems with our current faulty system. Over a week since I have had 2 others from other companies out for an estimate to replace and still no answers. Dennis M and crew by far the best we…
Very good service, very good pricing, and great customer service. I love doing business with C & C, never a disappointment or regret! Technician Kelly was excellent! She found an issue that has been ongoing for approx 4 years, and proceeded to promply resolve! Weve been doing business with C&C for approximately…
Sal was very professional. Extremely kind and full of personality. My dog absolutely adores him. *update after install* Nate and his team were amazing. They were very respectful of my home. They did an amazing job cleaning and hauling all the old furnace/ac away. 10/10 recommend.
A+++ Patrick was the best! Prompt courteous and knowledgable. Highly recomend!
Absolutely satisfied with their thoroughness, integrity, taking the time to explain the differences of furnace and AC units and working within our budget. Install and customer service is very professional.
My whole experience of getting a new air conditioner/furnace system from C&C was TOP TIER! When multiple other companies never returned my calls, I’m so glad I contacted C&C first! I initially called to have a technician come repair/diagnose my air conditioner. A tech showed up two hours after my request (in the…
Brian did a great job of listening to my needs and giving me options. He did a great job of representing C & C Heating and Air Conditioning as well as the Carrier Brand.
Great service and great experience overall. Very professional, knowledgeable, friendly, and they did an excellent job installing my new system. I am very happy. Thank you!
The team was on time and was professional and courteous. They answered all question and gave good instructions on usage.
Update - We had an emergency, after-hours AC service call by Chris. He was prompt, efficient and thorough; and had our system cooling the house again in 30 minutes. Another great experience with a C&C tech. NOTE: Our experience with the (new?) AI after-hours emergency number wasn't pleasant, however. Over the past…
C&C is the best and most professional HVAC company my wife and I have used in any of our homes. 5 years ago when we bought our current house, the furnace died immediately after we got the keys. It was December and I called C&C and they came out and were ready to get us heat the same day. Since we had just got the…
Kelly was very nice and professional. Great personality as well.
Kevin and the crew were great. Kevin explained everything and made sure everything was working properly before leaving
Pleasant experience this far! We had a furnace and A/C installed today. Our project manager was David R. He explained everything about the system and was not a high pressure sales person. We felt comfortable with the system he recommended for our home. The 3 technicians that installed our system were polite,…
Nick was super nice and respectful when he came to help us with our furnace. He was very smart and professional about everything it was very easy and painless he got the part fixed and even tested it afterwards to make sure everything was on definitely would recommend this guy to anyone about HVAC
Thoughtful, thorough and professional. He explained the issues. I appreciated his help and approach.
new notes would not retain
Kelly is awesome! She’s been to my house twice and is always professional, polite, and does a fabulous job!! I love C&C and have used them for years. Highly professional, knowledgeable and have customer service to perfection.
Awesome crew
We're very happy with the job your 3 very hard-working professional young men did.
Excellent service! Told us what to expect found problems in the manufacturing of the furnace and AC. Will be fixed under warranty.
Great friendly tech!! Knows his stuff !! 👍🏼
Excellent job
Great job,. Very professional, would highly recommend Eric
I called 9 heating and cooling companies for estimates and chose C& C from the 6 that showed up and provided written estimates. I was impressed with everyone I had contact with from phone , sales, and installers. I feel I received a good value . The installation was completed today in less than 6 hours. There was…
David Loop is a real pro. You can’t buy experience & he has 40 years of it! He’s always very efficient & happy to answer any questions that I might have. His advice is priceless.
We asked C & C out for a service troubleshoot and potential repair. We decided to replace our ancient system with a new one (with no pressure from the company). We purchased a new furnace, AC, water heater and the service of cleaning our ducts. The financing process was a breeze and installation completion happened…
Trevor did an excellent job He was thorough and very friendly
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1194 | $54–$581 |
| Heating system maintenance | 777 | $37–$219 |
| A/C system maintenance | 775 | $26–$251 |
| HVAC system repair | 471 | $148–$642 |
| Heating system installation | 440 | $1.2k–$2.8k |
| Install AC | 402 | $2.1k–$4.3k |
| Heating system repair | 379 | $124–$809 |
| A/C system repair | 352 | $158–$730 |
